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European Planning Studies Volume 23, 2015 - Issue 11: Planning Cultures and Histories: Influences on the Evolution of Planning Systems and Spatial Development Patterns
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GENERAL PAPERS

Municipal Contact Centres: A Slower Approach Towards Sustainable Local Development by E-government

Irene BernhardSchool of Business, Economics & IT, University West, Trollhättan461 86, SwedenCorrespondence[email protected]
&
Elin WihlborgDepartment of Management and Engineering, Division of Political Science, Linköping University, Linköping581 83, Sweden
Pages 2292-2309 | Received 01 May 2013, Accepted 24 Feb 2014, Published online: 31 Jul 2014

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Tommi Inkinen, Maria Merisalo & Teemu Makkonen. (2018) Variations in the adoption and willingness to use e-services in three differentiated urban areas. European Planning Studies 26:5, pages 950-968.
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Articles from other publishers (7)

Guilherme L. Tortorella, Anupama Prashar, Tarcisio A. Saurin, Flavio S. Fogliatto, Jiju Antony & Guido C. Junior. (2022) Impact of Industry 4.0 adoption on workload demands in contact centers. Human Factors and Ergonomics in Manufacturing & Service Industries 32:5, pages 406-418.
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Iréne Bernhard & Elin Wihlborg. (2022) Bringing all clients into the system – Professional digital discretion to enhance inclusion when services are automated. Information Polity 27:3, pages 373-389.
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Hannes Thees. (2020) Towards Local Sustainability of Mega Infrastructure: Reviewing Research on the New Silk Road. Sustainability 12:24, pages 10612.
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Magdalena Cedering & Elin Wihlborg. (2020) Village schools as a hub in the community - A time-geographical analysis of the closing of two rural schools in southern Sweden. Journal of Rural Studies 80, pages 606-617.
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Seok Kang. (2018) Communicating sustainable development in the digital age: The relationship between citizens' storytelling and engagement intention. Sustainable Development 27:3, pages 337-348.
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Ulf Melin & Elin Wihlborg. (2018) Balanced and integrated e-government implementation – exploring the crossroad of public policy-making and information systems project management processes. Transforming Government: People, Process and Policy 12:2, pages 191-208.
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Myeonggil Choi, Jungwoo Lee & Kumju Hwang. (2018) Information Systems Security (ISS) of E-Government for Sustainability: A Dual Path Model of ISS Influenced by Institutional Isomorphism. Sustainability 10:5, pages 1555.
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