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Focus Theme Section: ‘Internet Marketing’

Exploring Loyalty Intention in the Electronic  Marketplace

Pages 142-149 | Published online: 20 May 2008

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Francisco J. Martínez-López, Changyuan Feng, Yangchun Li & Marc Sansó Mata. (2022) Restoring the buyer–seller relationship through online return shipping: The role of return shipping method and return shipping fee. Electronic Commerce Research and Applications 54, pages 101170.
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Dipa Mulia, Hardius Usman & Novia Budi Parwanto. (2020) The role of customer intimacy in increasing Islamic bank customer loyalty in using e-banking and m-banking. Journal of Islamic Marketing 12:6, pages 1097-1123.
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Akram Garepasha, Samad Aali, Ali Reza Bafandeh Zendeh & Soleyman Iranzadeh. (2020) Relationship dynamics in customer loyalty to online banking services. Journal of Islamic Marketing 12:4, pages 830-863.
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Vera Rebiazina, Aigerim Stamalieva & Maria Smirnova. 2019. Digital Transformation and Global Society. Digital Transformation and Global Society 268 280 .
Zeki Atıl Bulut & Ali Naci Karabulut. (2018) Examining the role of two aspects of eWOM in online repurchase intention: An integrated trust-loyalty perspective. Journal of Consumer Behaviour 17:4, pages 407-417.
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Shihyu Chou, Chi-Wen Chen & Jiun-You Lin. (2015) Female online shoppers. Internet Research 25:4, pages 542-561.
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Elissar Toufaily, Line Ricard & Jean Perrien. (2013) Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and proposal of an integrative model. Journal of Business Research 66:9, pages 1436-1447.
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Yujong Hwang. (2009) The impact of uncertainty avoidance, social norms and innovativeness on trust and ease of use in electronic customer relationship management. Electronic Markets 19:2-3, pages 89-98.
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