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International Journal of Human–Computer Interaction Volume 40, 2024 - Issue 14
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Research Articles

Effects of Anthropomorphic Design Cues of Chatbots on Users’ Perception and Visual Behaviors

Jiahao Chena Department of Industrial Engineering, School of Business Administration, Northeastern University, Shenyang, ChinaORCID Iconhttps://orcid.org/0000-0002-6110-7851View further author information
ORCID Icon,
Fu Guoa Department of Industrial Engineering, School of Business Administration, Northeastern University, Shenyang, ChinaCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0001-6209-1874View further author information
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Zenggen Rena Department of Industrial Engineering, School of Business Administration, Northeastern University, Shenyang, ChinaView further author information
,
Mingming Lia Department of Industrial Engineering, School of Business Administration, Northeastern University, Shenyang, ChinaView further author information
&
Jaap Hamb Research Group of Human Technology Interaction, Department of Industrial Engineering and Innovation Sciences, Eindhoven University of Technology, Eindhoven, The NetherlandsView further author information
Pages 3636-3654 | Received 20 Dec 2022, Accepted 16 Mar 2023, Published online: 05 Apr 2023

Citations (9)

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Read on this site (4)

Huili Yan, Yuzhi Wei & Hao Xiong. (2024) How Do Initial and Interactive Social Cues Increase Customers’ Continuance Usage Intention of Chatbots?. International Journal of Human–Computer Interaction 0:0, pages 1-18.
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Xiaofeng Jia, Xinyu Zhao, Weiting Tao & Soyeon Ahn. From Exclusion to Connection: The Role of Anthropomorphic Chatbots in Shaping Customer Responses Post-Social Exclusion. Journal of Internet Commerce 0:0, pages 1-28.
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Stefanie H. Klein, Dominik Papies & Sonja Utz. How Interaction Mechanism and Error Responses Influence Users’ Responses to Customer Service Chatbots. International Journal of Human–Computer Interaction 0:0, pages 1-19.
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Miaohong Huang & Eyun-Jung Ki. Examining the Effect of Anthropomorphic Design Cues on Healthcare Chatbots Acceptance and Organization-Public Relationships: Trust in a Warm Human Vs. a Competent Machine. International Journal of Human–Computer Interaction 0:0, pages 1-13.
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Articles from other publishers (5)

Yuling Wei, Jhanghiz Syahrivar & Attila Endre Simay. (2024) Unveiling the influence of anthropomorphic chatbots on consumer behavioral intentions: evidence from China and Indonesia. Journal of Research in Interactive Marketing.
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Geeta Raut, Anushka Goel & Udita Taneja. (2024) Humanizing e-tail experiences: navigating user acceptance, social presence, and trust in the realm of conversational AI agents. Personal and Ubiquitous Computing.
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Daphne Greiner & Jean-François Lemoine. 2024. Social Computing and Social Media. Social Computing and Social Media 194 204 .
Yogesh K. Dwivedi, Janarthanan Balakrishnan, Abdullah M. Baabdullah & Ronnie Das. (2023) Do chatbots establish “humanness” in the customer purchase journey? An investigation through explanatory sequential design. Psychology & Marketing 40:11, pages 2244-2271.
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Fengsen Gao, Ke Fang & Wai Kin Victor Chan. (2023) Chemical Life: Knowledge-based Personality, Emotion and Action Cues in Educational Games. Chemical Life: Knowledge-based Personality, Emotion and Action Cues in Educational Games.

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