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Original Articles

Burnout and Work Engagement Among Cabin Crew: Antecedents and Consequences

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Pages 41-58 | Received 01 Nov 2010, Published online: 17 Jan 2012

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (12)

Qishan Chen, Yonghsuan Li, Ruochun Wang & Ruixing Shen. (2023) How COVID-19 Perceived Risk Causes Turnover Intention Among Chinese Flight Attendants: A Moderated Mediation Model. Psychology Research and Behavior Management 16, pages 95-108.
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Chiara Bernuzzi, Valentina Sommovigo, Deirdre O’Shea & Ilaria Setti. (2023) A Mixed-Method Study on Job Satisfaction Among Air Traffic Controllers During the Pandemic: The Roles of Work-Family Interface and Resilience. The International Journal of Aerospace Psychology 33:4, pages 247-269.
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Bo Liu, Quan Xu, Xiaoyang Xin, Xuyang Cui, Ming Ji & Xuqun You. (2023) How can proactive personality affect cabin attendants’ safety behaviors? The moderating roles of social support and safety climate. International Journal of Occupational Safety and Ergonomics 29:1, pages 243-253.
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Shu-Chuan Chen. (2022) Off-stage Heroes: The Antecedents and Consequences of Job Passion among Civil Aviation Maintenance Crew. The International Journal of Aerospace Psychology 32:2-3, pages 95-113.
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Camilla Ihlebæk & Marianne Hojem Rustad. (2022) Psychosocial Job Strain and Musculoskeletal Pain in Cabin Crew – Does Gender Matter?. The International Journal of Aerospace Psychology 32:1, pages 54-63.
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Xuebing Su, Kun Liang & Victor Wong. (2021) The Impact of Collective Psychological Ownership on Turnover Intention Among Social Service Workers. Human Service Organizations: Management, Leadership & Governance 45:4, pages 352-364.
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Aleksandra Grobelna. (2021) Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support. Journal of Hospitality Marketing & Management 30:4, pages 395-418.
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Çetin Yelgin & Nalan Ergün. (2021) Job demands perceived by cabin crew in airline companies: a case in Turkey. Theoretical Issues in Ergonomics Science 22:2, pages 200-218.
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Michael Schiffinger & Sandra Martina Braun. (2020) The impact of social and temporal job demands and resources on emotional exhaustion and turnover intention among flight attendants. Journal of Human Resources in Hospitality & Tourism 19:2, pages 196-219.
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Sait Gurbuz & Hilal Bozkurt Yildirim. (2019) Working in the hangar: The impact of psychological capital on work outcomes among army aircraft mechanics. Military Psychology 31:1, pages 60-70.
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Osman M. Karatepe & Sanaz Vatankhah. (2014) The Effects of High-Performance Work Practices on Perceived Organizational Support and Turnover Intentions: Evidence from the Airline Industry. Journal of Human Resources in Hospitality & Tourism 13:2, pages 103-119.
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Diane L. Damos, Kimberly S. Boyett & Patt Gibbs. (2013) Safety Versus Passenger Service: The Flight Attendants’ Dilemma. The International Journal of Aviation Psychology 23:2, pages 91-112.
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Articles from other publishers (32)

Pornprom Suthatorn & Peerayuth Charoensukmongkol. (2023) How work passion and job tenure mitigate the effect of perceived organizational support on organizational identification of flight attendants during the COVID-19 pandemic. Asia Pacific Management Review 28:3, pages 347-357.
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Berihu Asgele Siyum. (2022) University instructors' burnout: antecedents and consequences. Journal of Applied Research in Higher Education 15:4, pages 1056-1068.
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Greta Mazzetti, Enrique Robledo, Michela Vignoli, Gabriela Topa, Dina Guglielmi & Wilmar B Schaufeli. (2021) Work Engagement: A meta-Analysis Using the Job Demands-Resources Model. Psychological Reports 126:3, pages 1069-1107.
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Xuebing Su, Victor Wong & Charlie Yip. (2022) Validation of the ultra‐short scale for measuring work engagement among social workers in Chinese contexts. International Journal of Social Welfare 32:2, pages 241-255.
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Frédéric Choisay, Solange Duvillard-Monternier, Vanessa Fournier, Ghislain Champeaux, Alexandre Rey & Jean-Louis Dubert. 2023. The Palgrave Handbook of Occupational Stress. The Palgrave Handbook of Occupational Stress 299 318 .
Christopher S. Dutt, Ivan Ninov & Vida Ninov. (2022) Air crews’ mindfulness experiences: destination memories. Consumer Behavior in Tourism and Hospitality 17:1, pages 56-75.
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Amy Rosellini, Jeff M. Allen, Malak Khader & Millicent Njeri. 2022. Understanding, Implementing, and Evaluating Knowledge Management in Business Settings. Understanding, Implementing, and Evaluating Knowledge Management in Business Settings 58 82 .
Aleksandra Grobelna. (2022) A Study–Life Conflict and Its Impact on Tourism and Hospitality Students’ Burnout and Their Employment Aspirations. Sustainability 14:11, pages 6608.
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Sabiha ANNAÇ GÖV & Nilay ERBAY. (2022) THE CONTENT ANALYSIS OF NATIONAL THESES REGARDING FLIGHT ATTENDANTS PUBLISHED IN TURKEY. Gaziantep University Journal of Social Sciences 21:1, pages 250-263.
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Domingos Isidório Da Silva Júnior, Maria Cristina Ferreira & Felipe Valentini. (2021) Work Demands, Personal Resources and Work Outcomes: The Mediation of Engagement. Universitas Psychologica 20, pages 1-13.
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Qian Chen, Rong Huang, Ka Ying Pak & Bing Hou. (2020) Internal marketing, employee satisfaction and cultural congruence of Gulf airlines. Tourism Review 76:6, pages 1214-1227.
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Hüseyin BOZ & Hale ALAN. (2021) İş Yaşamında Yalnızlık, Çalışmaya Tutkunluk, Yaşam Tatmini ve İş Tatmini Arasındaki İlişkilerin İncelenmesi: Turizm Sektörü İncelemesi. Celal Bayar Üniversitesi Sosyal Bilimler Dergisi, pages 253-272.
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Mina Song, Hyun-jun Choi & Sunghyup Sean Hyun. (2021) MBTI Personality Types of Korean Cabin Crew in Middle Eastern Airlines, and Their Associations with Cross-Cultural Adjustment Competency, Occupational Competency, Coping Competency, Mental Health, and Turnover Intention. International Journal of Environmental Research and Public Health 18:7, pages 3419.
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Yunus Emre Ozturk. (2020) Burnout syndrome of airline crews during crisis and Covid 19 in the world and Turkey. International Journal of Business Ecosystem & Strategy (2687-2293) 2:4, pages 36-42.
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Pei-Luen Patrick Rau, Liuxing Tsao, Lili Dong, Xueqian Liu, Liang Ma & Junwei Wang. (2020) General and passenger-relevant factors of work-related musculoskeletal disorders (WMSDs) among Chinese female flight attendants. Work 66:4, pages 861-869.
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Sheng-Hshiung Tsaur, Fu-Sung Hsu & Li-Hua Kung. (2020) Hassles of cabin crew: An exploratory study. Journal of Air Transport Management 85, pages 101812.
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Benny Hutahayan. (2019) Work: covenant, social support and their impacts on multiple performance outcomes. International Journal of Organizational Analysis 28:2, pages 417-433.
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Reuben Yong Soon Chen, Kashif Hussain & Chris Kam Loong Low. (2020) Perception and preferences of hiring managers. Worldwide Hospitality and Tourism Themes 12:2, pages 165-174.
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Niusha Talebzadeh & Osman M. Karatepe. (2019) Work social support, work engagement and their impacts on multiple performance outcomes. International Journal of Productivity and Performance Management 69:6, pages 1227-1245.
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Aleksandra Grobelna. (2019) Effects of individual and job characteristics on hotel contact employees’ work engagement and their performance outcomes. International Journal of Contemporary Hospitality Management 31:1, pages 349-369.
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Tien-Ming Cheng, Shu-Yun Chang & Yin-Yun Chan. (2018) I know you are suffering from burnout: The moderated mediation effects of "leisure benefits" and "leisure coping" on the burnout model of flight attendants. Journal of Air Transport Management 71, pages 119-129.
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Sanaz Vatankhah & Maryam Darvishi. (2018) An empirical investigation of antecedent and consequences of internal brand equity: Evidence from the airline industry. Journal of Air Transport Management 69, pages 49-58.
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Ercan Öge, Mehmet Çetin & Seyfi Top. (2018) The effects of paternalistic leadership on workplace loneliness, work family conflict and work engagement among air traffic controllers in Turkey. Journal of Air Transport Management 66, pages 25-35.
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Osman M. Karatepe & Aram Eslamlou. (2017) Outcomes of job crafting among flight attendants. Journal of Air Transport Management 62, pages 34-43.
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Sanaz Vatankhah, Ali Raoofi & Mehdi Ghobadnezhad. (2017) Using compensation satisfaction to predict turnover intention and theft among cabin crew: Mediating role of fraternal deprivation. Journal of Service Science Research 9:1, pages 91-119.
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Shiva Ilkhanizadeh & Osman M. Karatepe. (2017) An examination of the consequences of corporate social responsibility in the airline industry: Work engagement, career satisfaction, and voice behavior. Journal of Air Transport Management 59, pages 8-17.
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Noriko Okabe. (2017) Creating of customer loyalty by cabin crew A study of the relation between emotional labor and job performance. Transportation Research Procedia 25, pages 149-164.
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I-Shuo Chen. (2016) A combined MCDM model based on DEMATEL and ANP for the selection of airline service quality improvement criteria: A study based on the Taiwanese airline industry. Journal of Air Transport Management 57, pages 7-18.
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N. Richa, H. Zreik & S. Richa. (2016) Le syndrome d??puisement professionnel et les facteurs de risques psychosociaux sp?cifiques au m?tier des personnels navigants commerciaux libanais, en comparaison avec un groupe t?moin. L'Enc?phale 42:2, pages 144-149.
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Johanna H. Buitendach, Shaida Bobat, Rutendo F. Muzvidziwa & Herbert Kanengoni. (2016) Work Engagement and Its Relationship with Various Dimensions of Work-related Well-being in the Public Transport Industry. Psychology and Developing Societies 28:1, pages 50-72.
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Osman M. Karatepe & Sanaz Vatankhah. (2015) High-performance work practices, career satisfaction, and service recovery performance: a study of flight attendants. Tourism Review 70:1, pages 56-71.
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Ching-Fu Chen & Shu-Chuan Chen. (2014) Investigating the effects of job demands and job resources on cabin crew safety behaviors. Tourism Management 41, pages 45-52.
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