2,293
Views
44
CrossRef citations to date
0
Altmetric
Original Articles

Burnout and Work Engagement Among Cabin Crew: Antecedents and Consequences

&
Pages 41-58 | Received 01 Nov 2010, Published online: 17 Jan 2012

REFERENCES

  • Aust , B. , Rugulies , R. , Skaton , J. , Scherzer , T. and Jensen , C. 2007 . Psychosocial work environment of hospital workers: Validation of a comprehensive assessment scale . International Journal of Nursing Studies , 44 : 814 – 825 .
  • Bacharach , S. B. , Bamberger , P. and Conley , S. 1991 . Work–home conflict among nurses and engineers: Mediating the impact of role stress burnout and satisfaction at work . Journal of Organizational Behavior , 12 ( 1 ) : 39 – 53 .
  • Bagozzi , R. P. and Yi , Y. 1988 . On the evaluation of structural equation models . Journal of Academy of Marketing Science , 16 ( 1 ) : 74 – 94 .
  • Bakker , A. B. and Demerouti , E. 2007 . The job demands-resources model: State of the art . Journal of Managerial Psychology , 22 : 309 – 328 .
  • Bakker , A. B. , Demerouti , E. , Taris , T. W. , Schaufeli , W. B. and Schreurs , P. J. G. 2003 . A multigroup analysis of the job demands-resources model in four home care organizations . International Journal of Stress Management , 10 ( 1 ) : 16 – 38 .
  • Bakker , A. B. , Demerouti , E. and Verbeke , W. 2004 . Using the job demands-resources model to predict burnout and performance . Human Resource Management , 43 ( 1 ) : 83 – 104 .
  • Ballard , T. J. , Romito , P. , Lauria , L. , Vigiliano , V. , Caldora , M. , Mazzanti , C. and Verdecchia , A. 2006 . Self perceived health and mental health among women flight attendants . Journal of Occupational and Environmental Medicine , 63 ( 1 ) : 33 – 38 .
  • Chang , C. P. and Chiu , J. M. 2009 . Flight attendants’ emotional labor and exhaustion in the Taiwanese airline industry . Journal of Service Science & Management , 2 : 305 – 311 .
  • Chen , C. F. 2006 . Job satisfaction, organizational commitment, and flight attendants turnover intentions: A note . Journal of Air Transport Management , 12 ( 5 ) : 274 – 276 .
  • Cooper , C. L. , Sloan , S. J. and Williams , S. 1988 . Occupational stress indicator management guide , Berkshire , , UK : Windsor .
  • Demerouti , E. , Bakker , A. B. , Nachreiner , F. and Schaufeli , W. B. 2001 . The job demands- resources model of burnout . Journal of Applied Psychology , 86 : 499 – 512 .
  • Diener , E. 1999 . Introduction to the special section on the structure of emotion . Journal of Personality and Social Psychology , 76 : 803 – 804 .
  • Fornell , C. and Larcker , D. F. 1981 . Structural equation models with unobservable variable and measurement error: Algebra and statistics . Journal of Marketing Research , 18 ( 3 ) : 382 – 388 .
  • Frankenhaeuser , M. and Johansson , G. 1986 . Stress at work: Psychobiological and psychosocial aspects . International Review of Applied Psychology , 35 : 287 – 299 .
  • Freudenberger , H. 1974 . Staff burnout . Journal of Social Issues , 30 : 159 – 165 .
  • Gaillard , A. W. K. 2001 . “ Stress, workload, and fatigue as three biobehavioral states: A general overview ” . In Stress, workload and fatigue , Edited by: Hancock , P. A. and Desmond , P. A. 623 – 639 . Mahwah , NJ : Erlbaum .
  • Geurts , S. , Rutte , C. and Peeters , M. 1999 . Antecedents and consequences of work–home interference among medical residents . Social Science & Medicine , 48 : 1135 – 1148 .
  • Good , L. K. , Page , T. J. and Young , C. E. 1996 . Assessing hierarchical differences in job-related attitudes and turnover among retail managers . Journal of the Academy of Marketing Science , 24 ( 2 ) : 148 – 156 .
  • Green , D. E. , Walkey , F. H. and Taylor , A. J. W. 1991 . The three-factor structure of the Maslach Burnout Inventory . Journal of Social Behavior and Personality , 6 : 453 – 472 .
  • Greenhaus , J. H. and Beutell , N. J. 1985 . Sources of conflict between work and family roles . Academy of Management Journal , 10 : 76 – 88 .
  • Hair , J. F. , Black , W. C. , Babin , B. J. , Anderson , R. E. and Tatham , R. L. 2006 . Multivariate data analysis , 6th , Englewood Cliffs , NJ : Prentice-Hall .
  • Hakanen , J. J. , Bakker , A. B. and Schaufeli , W. B. 2006 . Burnout and work engagement among teachers . Journal of School Psychology , 43 : 495 – 513 .
  • Heckathorn , D. D. 1997 . Respondent-driven sampling: A new approach to the study of hidden populations . Social Problems , 44 ( 2 ) : 174 – 199 .
  • Heuven , E. and Bakker , B. A. 2003 . Emotional dissonance and burnout among cabin attendants . European Journal of Work and Organizational Psychology , 12 : 81 – 100 .
  • Hochschild , R. 1983 . The managed heart: Commercialization of human feeling , Berkeley , CA : University of California Press .
  • Jarrod , M. H. 2006 . The downside of coping: Work–family conflict, employee burnout and the moderating effects of coping strategies . Journal of Management and Organization , 12 ( 2 ) : 146 – 159 .
  • Jöreskog , K. G. and Sörbom , D. 2002 . LISREL 8: Structural equation modeling with the SIMPLIS command language , 5th , Lincolnwood , IL : Scientific Software International .
  • Kline , R. B. 1998 . Principles and practice of structural equation modelling , New York , NY : Guilford .
  • Kristensen , T. S. , Hannerz , H. , Hogh , A. and Borg , V. 2005 . The Copenhagen Psychosocial Questionnaire (COPSOQ): A tool for the assessment and improvement of the psychosocial work environment . Scand Journal of Work Environment and Health , 31 ( 6 ) : 438 – 449 .
  • Liang , S. C. and Hsieh , A. T. 2005 . Individual's perception of career development and job burnout among flight attendants in Taiwan . The International Journal of Aviation Psychology , 15 ( 2 ) : 119 – 134 .
  • Lo , S. , Stone , R. and Ng , C. W. 2003 . Work–family conflict and coping strategies adopted by female married professionals in Hong Kong . Women in Management Review , 18 ( 4 ) : 182 – 190 .
  • MacDonald , L. A. , Deddens , J. A. , Grajewski , B. A. , Whelan , E. A. and Hurrell , J. J. 2003 . Job stress among female flight attendants . Journal of Occupational and Environmental Medicine , 45 ( 7 ) : 703 – 714 .
  • Markus , H. R. and Kitayama , S. 1991 . Cultural and the self: Implications for cognition, emotion, and motivation . Psychological Review , 98 : 224 – 253 .
  • Maslach , C. and Goldberg , J. 1998 . Prevention of burnout: New perspectives . Applied & Preventive Psychology , 7 : 63 – 74 .
  • Maslach , C. and Leiter , M. P. 1997 . The truth about burnout: How organizations cause personal stress and hat to do about it , San Francisco , CA : Jossey-Bass .
  • Maslach , C. , Schaufeli , W. B. and Leiter , M. P. 2001 . Job burnout . Annual Review of Psychology , 52 : 397 – 422 .
  • Mitchel , J. O. 1981 . The effect of intentions, tenure, personal, and organizational variables on managerial turnover . Academy of Management Journal , 24 ( 4 ) : 742 – 751 .
  • Nunnally , J. C. 1978 . Psychometric theory , New York , NY : McGraw-Hill .
  • Rupert , P. A. , Stevanovic , P. and Hunley , H. A. 2009 . Work–family conflict and burnout among practicing psychologists . Professional Psychology: Research and Practice , 40 ( 1 ) : 54 – 61 .
  • Saks , A. M. 2006 . Antecedents and consequences of employee engagement . Journal of Managerial Psychology , 21 : 600 – 619 .
  • Salanova , M. , Agut , S. and Peiró , J. M. 2005 . Linking organizational resources and work engagement to employee performance and customer loyalty: The mediating role of service climate . Journal of Applied Psychology , 90 : 1217 – 1227 .
  • Schaufeli , W. B. and Bakker , A. B. 2004 . Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study . Journal of Organizational Behavior , 25 : 293 – 315 .
  • Schaufeli , W. B. , Bakker , A. B. and Salanova , M. 2006 . The measurement of work engagement with a short questionnaire: A cross-national study . Educational and Psychological Measurement , 66 ( 4 ) : 701 – 716 .
  • Schaufeli , W. B. , Leither , M. P. , Maslach , C. and Jackson , S. E. 1996 . Maslach Burnout Inventory—General survey manual , Palo Alto , CA : Consulting Psychologists Press .
  • Schaufeli , W. B. and Salanova , M. 2007 . Efficacy or inefficacy, that's the question: Burnout and engagement, and their relationships with efficacy beliefs . Anxiety, Coping & Stress , 20 : 177 – 196 .
  • Sonnentag , S. and Natter , E. 2004 . Flight attendants’ daily recovery from work: Is there no place like home? . International Journal of Stress Management , 11 ( 4 ) : 366 – 391 .
  • Weisberg , J. 1994 . Measuring worker's burnout and intention to leave . International Journal of Manpower , 15 ( 1 ) : 4 – 14 .
  • Xanthopoulou , D. , Bakker , A. B. , Heuven , E. , Demerouti , E. and Schaufeli , W. B. 2008 . Working in the sky: A diary study on work engagement among flight attendants . Journal of Occupational Health Psychology , 13 : 345 – 356 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.