Yucheng Jin, Li Chen, Wanling Cai & Xianglin Zhao. (2023)
CRS-Que
: A User-Centric Evaluation Framework for Conversational Recommender Systems
. ACM Transactions on Recommender Systems.
Crossref
Kun Xu. (2023) A mini imitation game: How individuals model social robots via behavioral outcomes and social roles. Telematics and Informatics 78, pages 101950.
Crossref
Marta Ferreira & Belem Barbosa. 2023. Trends, Applications, and Challenges of Chatbot Technology. Trends, Applications, and Challenges of Chatbot Technology
222
243
.
Kun Xu, Mo Chen & Leping You. (2023) The Hitchhiker’s Guide to a Credible and Socially Present Robot: Two Meta-Analyses of the Power of Social Cues in Human–Robot Interaction. International Journal of Social Robotics 15:2, pages 269-295.
Crossref
Yi Jiang, Xiangcheng Yang & Tianqi Zheng. (2023) Make chatbots more adaptive: Dual pathways linking human-like cues and tailored response to trust in interactions with chatbots. Computers in Human Behavior 138, pages 107485.
Crossref
Paula Jeniffer dos Santos Viriato, Rafael Roque de Souza, Leandro Aparecido Villas & Julio Cesar dos Reis. 2023. Human-Computer Interaction. Human-Computer Interaction
294
313
.
Tianqi Zheng, Xingyu Duan, Kang Zhang, Xiangcheng Yang & Yi Jiang. 2023. E-Business. Digital Empowerment for an Intelligent Future. E-Business. Digital Empowerment for an Intelligent Future
96
107
.
Mücahit GÜLTEKİN. (2022) Could Robots Empatize? A Review on The Employment of Social Robots in Mental HealthcareRobotlar Empati Yapabilir mi? Sosyal Robotların Ruh Sağlığı Hizmetlerinde Kullanımı Üzerine Bir Derleme. Türk Psikolojik Danışma ve Rehberlik Dergisi 12:67, pages 593-618.
Crossref
Mücahit GÜLTEKİN. (2022) Could Robots Empatize? A Review on The Employment of Social Robots in Mental HealthcareRobotlar Empati Yapabilir mi? Sosyal Robotların Ruh Sağlığı Hizmetlerinde Kullanımı Üzerine Bir Derleme. Türk Psikolojik Danışma ve Rehberlik Dergisi 12:67.
Crossref
Donghee Shin. (2021) The perception of humanness in conversational journalism: An algorithmic information-processing perspective. New Media & Society 24:12, pages 2680-2704.
Crossref
C. Estelle Smith, Irfanul Alam, Chenhao Tan, Brian C. Keegan & Anita L. Blanchard. (2022) The Impact of Governance Bots on Sense of Virtual Community. Proceedings of the ACM on Human-Computer Interaction 6:CSCW2, pages 1-30.
Crossref
Esther Greussing, Franziska Gaiser, Stefanie Helene Klein, Carolin Straßmann, Carolin Ischen, Sabrina Eimler, Katharina Frehmann, Miriam Gieselmann, Charlotte Knorr, Angelica Lermann Henestrosa, Andy Räder & Sonja Utz. (2022) Researching interactions between humans and machines: methodological challenges. Publizistik 67:4, pages 531-554.
Crossref
Chau Nguyen. (2022) Automation of Frontline Service Encounters: A Script Theory Perspective. Automation of Frontline Service Encounters: A Script Theory Perspective.
Edona Elshan, Naim Zierau, Christian Engel, Andreas Janson & Jan Marco Leimeister. (2022) Understanding the Design Elements Affecting User Acceptance of Intelligent Agents: Past, Present and Future. Information Systems Frontiers 24:3, pages 699-730.
Crossref
Weng Marc Lim, Satish Kumar, Sanjeev Verma & Rijul Chaturvedi. (2022) Alexa, what do we know about conversational commerce? Insights from a systematic literature review. Psychology & Marketing 39:6, pages 1129-1155.
Crossref
Anshu Saxena Arora, Chevell Parnell & Amit Arora. (2022) Applying Service-Dominant Logic and Conversation Management Principles to Social Robotics for Autism Spectrum Disorder. International Journal of Intelligent Information Technologies 18:1, pages 1-19.
Crossref
R. Stefan Greulich & Alfred Benedikt Brendel. 2022. Information Systems and Neuroscience. Information Systems and Neuroscience
113
122
.
Bilge NARİN. (2021) İletişim Çalışmalarında İnsan-Makine İletişimi: Paradigma Değişikliği ve Temel YaklaşımlarHuman-Machine Communication (HMC) in Communication Studies: The Paradigm Shift and Essential Approaches. Akdeniz Üniversitesi İletişim Fakültesi Dergisi:36, pages 203-220.
Crossref
Raquel Meister Ko. Freitag. (2021) Preconceito linguístico para humanizar as máquinas. Cadernos de Linguística 2:4, pages e495.
Crossref
Joo-Wha Hong, Ignacio Cruz & Dmitri Williams. (2021) AI, you can drive my car: How we evaluate human drivers vs. self-driving cars. Computers in Human Behavior 125, pages 106944.
Crossref
Sut Ieng Lei, Haili Shen & Shun Ye. (2021) A comparison between chatbot and human service: customer perception and reuse intention. International Journal of Contemporary Hospitality Management 33:11, pages 3977-3995.
Crossref
Anh D. Tran, Jason I. Pallant & Lester W. Johnson. (2021) Exploring the impact of chatbots on consumer sentiment and expectations in retail. Journal of Retailing and Consumer Services 63, pages 102718.
Crossref
Amon Rapp, Lorenzo Curti & Arianna Boldi. (2021) The human side of human-chatbot interaction: A systematic literature review of ten years of research on text-based chatbots. International Journal of Human-Computer Studies 151, pages 102630.
Crossref
Peng Hu, Yaobin Lu & Yeming (Yale) Gong. (2021) Dual humanness and trust in conversational AI: A person-centered approach. Computers in Human Behavior 119, pages 106727.
Crossref
Grazia Murtarelli, Anne Gregory & Stefania Romenti. (2021) A conversation-based perspective for shaping ethical human–machine interactions: The particular challenge of chatbots. Journal of Business Research 129, pages 927-935.
Crossref
Andrej Miklosik, Nina Evans & Athar Mahmood Ahmed Qureshi. (2021) The Use of Chatbots in Digital Business Transformation: A Systematic Literature Review. IEEE Access 9, pages 106530-106539.
Crossref
Johannes Bührke, Alfred Benedikt Brendel, Sascha Lichtenberg, Stephan Diederich & Stefan Morana. 2021. Innovation Through Information Systems. Innovation Through Information Systems
283
298
.
Xiuli Wang, Bing Wang, Gang Han, Hao Zhang & Xinzhou Xie. 2021. Perceiving the Future through New Communication Technologies. Perceiving the Future through New Communication Technologies
129
146
.
Taehyee Um, Taekyung Kim & Namho Chung. (2020) How does an Intelligence Chatbot Affect Customers Compared with Self-Service Technology for Sustainable Services?. Sustainability 12:12, pages 5119.
Crossref
Yuin Jeong, Juho Lee & Younah Kang. (2019) Exploring Effects of Conversational Fillers on User Perception of Conversational Agents. Exploring Effects of Conversational Fillers on User Perception of Conversational Agents.