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Articles

I Believe in a Thing Called Bot: Perceptions of the Humanness of “Chatbots”

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Yucheng Jin, Li Chen, Wanling Cai & Xianglin Zhao. (2023) CRS-Que : A User-Centric Evaluation Framework for Conversational Recommender Systems . ACM Transactions on Recommender Systems.
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Marta Ferreira & Belem Barbosa. 2023. Trends, Applications, and Challenges of Chatbot Technology. Trends, Applications, and Challenges of Chatbot Technology 222 243 .
Kun Xu, Mo Chen & Leping You. (2023) The Hitchhiker’s Guide to a Credible and Socially Present Robot: Two Meta-Analyses of the Power of Social Cues in Human–Robot Interaction. International Journal of Social Robotics 15:2, pages 269-295.
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Yi Jiang, Xiangcheng Yang & Tianqi Zheng. (2023) Make chatbots more adaptive: Dual pathways linking human-like cues and tailored response to trust in interactions with chatbots. Computers in Human Behavior 138, pages 107485.
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Donghee Shin. (2021) The perception of humanness in conversational journalism: An algorithmic information-processing perspective. New Media & Society 24:12, pages 2680-2704.
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C. Estelle Smith, Irfanul Alam, Chenhao Tan, Brian C. Keegan & Anita L. Blanchard. (2022) The Impact of Governance Bots on Sense of Virtual Community. Proceedings of the ACM on Human-Computer Interaction 6:CSCW2, pages 1-30.
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Esther Greussing, Franziska Gaiser, Stefanie Helene Klein, Carolin Straßmann, Carolin Ischen, Sabrina Eimler, Katharina Frehmann, Miriam Gieselmann, Charlotte Knorr, Angelica Lermann Henestrosa, Andy Räder & Sonja Utz. (2022) Researching interactions between humans and machines: methodological challenges. Publizistik 67:4, pages 531-554.
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Chau Nguyen. (2022) Automation of Frontline Service Encounters: A Script Theory Perspective. Automation of Frontline Service Encounters: A Script Theory Perspective.
Edona Elshan, Naim Zierau, Christian Engel, Andreas Janson & Jan Marco Leimeister. (2022) Understanding the Design Elements Affecting User Acceptance of Intelligent Agents: Past, Present and Future. Information Systems Frontiers 24:3, pages 699-730.
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Weng Marc Lim, Satish Kumar, Sanjeev Verma & Rijul Chaturvedi. (2022) Alexa, what do we know about conversational commerce? Insights from a systematic literature review. Psychology & Marketing 39:6, pages 1129-1155.
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Anshu Saxena Arora, Chevell Parnell & Amit Arora. (2022) Applying Service-Dominant Logic and Conversation Management Principles to Social Robotics for Autism Spectrum Disorder. International Journal of Intelligent Information Technologies 18:1, pages 1-19.
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R. Stefan Greulich & Alfred Benedikt Brendel. 2022. Information Systems and Neuroscience. Information Systems and Neuroscience 113 122 .
Bilge NARİN. (2021) İletişim Çalışmalarında İnsan-Makine İletişimi: Paradigma Değişikliği ve Temel YaklaşımlarHuman-Machine Communication (HMC) in Communication Studies: The Paradigm Shift and Essential Approaches. Akdeniz Üniversitesi İletişim Fakültesi Dergisi:36, pages 203-220.
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Raquel Meister Ko. Freitag. (2021) Preconceito linguístico para humanizar as máquinas. Cadernos de Linguística 2:4, pages e495.
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Joo-Wha Hong, Ignacio Cruz & Dmitri Williams. (2021) AI, you can drive my car: How we evaluate human drivers vs. self-driving cars. Computers in Human Behavior 125, pages 106944.
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Sut Ieng Lei, Haili Shen & Shun Ye. (2021) A comparison between chatbot and human service: customer perception and reuse intention. International Journal of Contemporary Hospitality Management 33:11, pages 3977-3995.
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Anh D. Tran, Jason I. Pallant & Lester W. Johnson. (2021) Exploring the impact of chatbots on consumer sentiment and expectations in retail. Journal of Retailing and Consumer Services 63, pages 102718.
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Amon Rapp, Lorenzo Curti & Arianna Boldi. (2021) The human side of human-chatbot interaction: A systematic literature review of ten years of research on text-based chatbots. International Journal of Human-Computer Studies 151, pages 102630.
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Peng Hu, Yaobin Lu & Yeming (Yale) Gong. (2021) Dual humanness and trust in conversational AI: A person-centered approach. Computers in Human Behavior 119, pages 106727.
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Grazia Murtarelli, Anne Gregory & Stefania Romenti. (2021) A conversation-based perspective for shaping ethical human–machine interactions: The particular challenge of chatbots. Journal of Business Research 129, pages 927-935.
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Andrej Miklosik, Nina Evans & Athar Mahmood Ahmed Qureshi. (2021) The Use of Chatbots in Digital Business Transformation: A Systematic Literature Review. IEEE Access 9, pages 106530-106539.
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Johannes Bührke, Alfred Benedikt Brendel, Sascha Lichtenberg, Stephan Diederich & Stefan Morana. 2021. Innovation Through Information Systems. Innovation Through Information Systems 283 298 .
Xiuli Wang, Bing Wang, Gang Han, Hao Zhang & Xinzhou Xie. 2021. Perceiving the Future through New Communication Technologies. Perceiving the Future through New Communication Technologies 129 146 .
Taehyee Um, Taekyung Kim & Namho Chung. (2020) How does an Intelligence Chatbot Affect Customers Compared with Self-Service Technology for Sustainable Services?. Sustainability 12:12, pages 5119.
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Yuin Jeong, Juho Lee & Younah Kang. (2019) Exploring Effects of Conversational Fillers on User Perception of Conversational Agents. Exploring Effects of Conversational Fillers on User Perception of Conversational Agents.

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