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Original Articles

Hotel Attributes and Consumer Satisfaction: A Cross-Country and Cross-Hotel Study

Pages 52-69 | Received 13 Jul 2015, Accepted 07 Dec 2015, Published online: 28 Jan 2016

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (9)

Bee-Lia Chua & Heesup Han. (2022) Green hotels: the state of green hotel research and future prospects. Journal of Travel & Tourism Marketing 39:5, pages 465-483.
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Clara Martin-Duque, Juan José Fernández-Muñoz, Javier M. Moguerza & Aurora Ruiz-Rua. (2023) An empirical study on the imbalance phenomenon of data from recommendation questionnaires in the tourism sector. Journal of Tourism Futures.
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Kowoon Kim & Hong-Youl Ha. (2023) Do Changes in Attribute Weights between Two Platforms Alter Interplay Effects in the O2O Era? Two Time-Lag Intervals in the Tourism Sector. Sustainability 15:14, pages 10789.
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Keeyeon Park, Hye-Jin Kim & Jong Min Kim. (2022) The effect of mobile device usage on creating text reviews. Asia Pacific Journal of Marketing and Logistics 35:4, pages 1011-1029.
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Yiwen Bian, Rongsheng Ye, Jing Zhang & Xin Yan. (2022) Customer preference identification from hotel online reviews: A neural network based fine-grained sentiment analysis. Computers & Industrial Engineering 172, pages 108648.
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Ariana Furtado, Ricardo F. Ramos, Bruno Maia & Joana Martinho Costa. (2022) Predictors of Hotel Clients’ Satisfaction in the Cape Verde Islands. Sustainability 14:5, pages 2677.
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Xiaobin Zhang & Hak-Seon Kim. (2021) Customer Experience and Satisfaction of Disneyland Hotel through Big Data Analysis of Online Customer Reviews. Sustainability 13:22, pages 12699.
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Arpita Srivastava & Vivek Kumar. (2021) Hotel attributes and overall customer satisfaction: What did COVID-19 change?. Tourism Management Perspectives 40, pages 100867.
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Man Wang, Jia Zhou & Huazhi Lin. (2021) A sentiment analysis of the influence of service attributes on consumer satisfaction. Journal of Intelligent & Fuzzy Systems 40:6, pages 10507-10522.
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Seden Doğan, Murat Alper Basaran & Kemal Kantarci. (2020) Determination of attributes affecting price-performance using fuzzy rule-based systems: online ratings of hotels by travel 2.0 users. Journal of Hospitality and Tourism Technology 11:2, pages 291-311.
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Seong Ok Lyu, Jin‐Won Kim & Sang Woo Bae. (2019) Family vacationers' willingness to pay for glamping travel sites: A family functioning segmentation. International Journal of Tourism Research 22:2, pages 155-167.
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Feng Hu & Rohit H. Trivedi. (2020) Mapping hotel brand positioning and competitive landscapes by text-mining user-generated content. International Journal of Hospitality Management 84, pages 102317.
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Feng Hu, Thorsten Teichert, Yong Liu, Hongxiu Li & Elina Gundyreva. (2019) Evolving customer expectations of hospitality services: Differences in attribute effects on satisfaction and Re-Patronage. Tourism Management 74, pages 345-357.
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Galati Francesco & Galati Roberta. (2019) Cross-country analysis of perception and emphasis of hotel attributes. Tourism Management 74, pages 24-42.
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Murat BAYRAM. (2018) Otel Konuk Memnuniyetini Etkileyen Unsurlar. Seyahat ve Otel İşletmeciliği Dergisi 15:2, pages 352-369.
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Roozbeh HendijaniBabolianBabolian. (2018) Perception of inbound backpackers towards urban superstructure: A case in Jakarta (Indonesia). Turizam 22:3, pages 71-83.
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