Advanced search
Publication Cover
Journal of Travel & Tourism Marketing Volume 36, 2019 - Issue 1
Submit an article Journal homepage
4,505
Views
79
CrossRef citations to date
0
Altmetric
Article

Travel app users’ continued use intentions: it’s a matter of value and trust

Kijung ChoiDepartment of Tourism, Sport and Hotel Management, Griffith University, Gold Coast, AustraliaCorrespondence[email protected]
,
Ying WangDepartment of Tourism, Sport and Hotel Management, Griffith University, Gold Coast, Australia
&
Beverley SparksDepartment of Tourism, Sport and Hotel Management, Griffith University, Gold Coast, Australia
Pages 131-143 | Received 29 Mar 2018, Accepted 19 Jul 2018, Published online: 22 Aug 2018

Citations (79)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (15)

Miguel A. Orden-Mejía & Assumpció Huertas. (2023) Tourist interaction and satisfaction with the chatbot evokes pre-visit destination image formation? A case study. Anatolia 34:4, pages 509-523.
Read now
Sachin Kumar & Balbir Singh. (2023) What drives students to adopt m-learning apps? The role of e-WOM in signalling theory perspective. Behaviour & Information Technology 42:12, pages 2042-2059.
Read now
Debarun Chakraborty, Mujahid Siddiqui & Aaliyah Siddiqui. (2023) Can Entrepreneurial Spirit Accelerate Local Agri-Food Consumption: A Mediation Moderation Analysis using Theory of Consumption Values. Journal of International Food & Agribusiness Marketing 35:4, pages 535-557.
Read now
Dongmei Lee, Tianyu Liu, Libo Fan, Qi Lin & Zhihong Song. (2023) Exploring the antecedents of trust and users’ continuance intention in hybrid online travel platforms: the role of network externalities and platform quality. Asia Pacific Journal of Tourism Research 28:8, pages 808-826.
Read now
Motaz Zaitouni & Kevin S. Murphy. (2023) Self-Service Technologies (SST) in the U.S. Restaurant industry: An evaluation of consumer perceived value, satisfaction, and continuance intentions. Journal of Foodservice Business Research 0:0, pages 1-32.
Read now
Chao Wen, Nan (Tina) Wang, Jiaming Fang & Meng Huang. (2023) An Integrated Model of Continued M-Commerce Applications Usage. Journal of Computer Information Systems 63:3, pages 632-647.
Read now
Behzad Foroughi, Siriwaree Sitthisirinan, Mohammad Iranmanesh, Davoud Nikbin & Morteza Ghobakhloo. (2023) Determinants of travel apps continuance usage intention: extension of technology continuance theory. Current Issues in Tourism 0:0, pages 1-17.
Read now
Soyeun Lee & Heesup Han. (2022) Advertisements of Food Delivery Mobile Applications and Customer Choices: mobile apps as Emerging Trend of the Contemporary Foodservice Industry. Journal of Quality Assurance in Hospitality & Tourism 0:0, pages 1-24.
Read now
Junze Wang, Sheng Zhao, Wei Zhang & Richard Evans. (2021) Why people adopt smart transportation services: an integrated model of TAM, trust and perceived risk. Transportation Planning and Technology 44:6, pages 629-646.
Read now
Preeti Tak & Mansi Gupta. (2021) Examining Travel Mobile App Attributes and Its Impact on Consumer Engagement: An Application of S-O-R Framework. Journal of Internet Commerce 20:3, pages 293-318.
Read now
Hyungjoon Kim & Ihsan Ullah Jan. (2021) Consumption value factors as determinants of use intention and behavior of car-sharing services in the Republic of Korea. Innovation: The European Journal of Social Science Research 0:0, pages 1-19.
Read now
Jude Yew, Sameer Deshpande, Natalie Precians, Kelvin Cheng & Ellen Yi-Luen Do. (2020) A location-aware app to support the heritage trail experience in Singapore. Journal of Heritage Tourism 15:6, pages 680-695.
Read now
Chung-Ming Chuang. (2020) A current travel model: smart tour on mobile guide application services. Current Issues in Tourism 23:18, pages 2333-2352.
Read now
Myung Ja Kim, C. Michael Hall & Dae-Kwan Kim. (2020) Why do investors participate in tourism incentive crowdfunding? The effects of attribution and trust on willingness to fund. Journal of Travel & Tourism Marketing 37:2, pages 141-154.
Read now
Xi Li, Xinwei Su, Xiaoping Hu & Limei Yao. (2019) App users’ emotional reactions and festival satisfaction: the mediating role of situational involvement. Journal of Travel & Tourism Marketing 36:9, pages 980-997.
Read now

Articles from other publishers (64)

Yanhong Chen, Luning Liu & Zhenyuan Zhang. (2023) The impact of mobile applications on airline ticket purchasing behavior: a quasi-experiment. Journal of Hospitality and Tourism Technology 14:5, pages 838-856.
Crossref
Baoku Li, Ruoxi Yao & Yafeng Nan. (2023) How do friendship artificial intelligence chatbots ( FAIC ) benefit the continuance using intention and customer engagement? . Journal of Consumer Behaviour 22:6, pages 1376-1398.
Crossref
Miguel Orden-Mejía, Mauricio Carvache-Franco, Assumpció Huertas, Orly Carvache-Franco & Wilmer Carvache-Franco. (2023) Modeling users’ satisfaction and visit intention using AI-based chatbots. PLOS ONE 18:9, pages e0286427.
Crossref
Kah Yi Leong, Jessica Sze Yin Ho, Shehnaz Tehseen, Eiad Yafi & Tat-Huei Cham. (2023) The intangible values of live streaming and their effect on audience engagement. Journal of Marketing Analytics.
Crossref
Amit Birenboim, Yael Bulis & Itzhak Omer. (2023) A typology of tourism mobility apps. Tourism Management Perspectives 48, pages 101161.
Crossref
Jalal Rajeh Hanaysha, Cheah Lee Chen, Noor Fareen Abdul Rahim, Yashar Salamzadeh & Lana Omar Hasouneh. (2023) Determinants of Online Purchase Intention Toward Life Insurance in Malaysia: Moderating Role of Trust. Jindal Journal of Business Research.
Crossref
Yuxin Hu & Yongqiang Sun. (2023) Understanding the joint effects of internal and external anthropomorphic cues of intelligent customer service bot on user satisfaction. Data and Information Management, pages 100047.
Crossref
IpKin Anthony Wong, Zhiwei (CJ) Lin & Xiaoling (Selina) Zhang. (2022) A techno-exchange engagement model of social Media engagement: A social exchange and engagement theoretical synthesis. Journal of Vacation Marketing 29:3, pages 461-475.
Crossref
Alexander Preko & Theophilus Francis Gyepi-Garbrah. (2021) Understanding sense of safety and trustworthiness of tourism information among migrant visitors. International Hospitality Review 37:1, pages 143-160.
Crossref
Kijung Choi, Ying Wang, Beverley A. Sparks & Sejung Marina Choi. (2021) Privacy or Security: Does It Matter for Continued Use Intention of Travel Applications?. Cornell Hospitality Quarterly 64:2, pages 267-282.
Crossref
Noorshella Che Nawi, Abdullah Al Mamun, Noorul Azwin Md Nasir & Muhammad Khalilur Rahman. (2022) Analyzing customer acceptance of the internet of things (IoT) in the retail industry. Journal of Ambient Intelligence and Humanized Computing 14:5, pages 5225-5237.
Crossref
Sanjukta Pookulangara, Han Wen & Josiam Bharath. (2022) Consumer attitudes toward ordering from cloud kitchens: a gender and marital status perspective. International Journal of Contemporary Hospitality Management 35:5, pages 1859-1879.
Crossref
Dan-Cristian Dabija, Luiela Magdalena Csorba, Florin-Lucian Isac & Sergiu Rusu. (2023) Managing Sustainable Sharing Economy Platforms: A Stimulus–Organism–Response Based Structural Equation Modelling on an Emerging Market. Sustainability 15:6, pages 5583.
Crossref
Bassel El Hajj, Georgiana Karadas & Pouya Zargar. (2023) How E-Government Can Help Societies during a Crisis: Implications of UTAUT Model in Lebanon. Sustainability 15:6, pages 5368.
Crossref
Mark Anthony Camilleri, Ciro Troise & Metin Kozak. (2023) Functionality and usability features of ubiquitous mobile technologies: the acceptance of interactive travel apps. Journal of Hospitality and Tourism Technology 14:2, pages 188-207.
Crossref
Ziyi Gao, Jun-Hwa Cheah, Xin-Jean Lim, Siew Imm Ng, Tat-Huei Cham & Choy Leong Yee. (2023) Can travel apps improve tourists’ intentions? Investigating the drivers of Chinese gen Y users’ experience. Journal of Vacation Marketing, pages 135676672311529.
Crossref
Chao Gu, Tingting Huang, Wei Wei, Chun Yang, Jiangjie Chen, Wei Miao, Shuyuan Lin, Hanchu Sun & Jie Sun. (2023) The Effect of Using Augmented Reality Technology in Takeaway Food Packaging to Improve Young Consumers’ Negative Evaluations. Agriculture 13:2, pages 335.
Crossref
Andreia Ferreira, Graça Miranda Silva & Álvaro Lopes Dias. (2021) Determinants of continuance intention to use mobile self-scanning applications in retail. International Journal of Quality & Reliability Management 40:2, pages 455-477.
Crossref
Ateeque Shaikh, Kaushik Mukerjee & Shubhomoy Banerjee. (2022) Cab-sharing services and transformation expectations of consumers: the moderating role of materialism. Benchmarking: An International Journal 30:1, pages 234-255.
Crossref
Ángel L. Coves-Martínez, Carmen M. Sabiote-Ortiz & Dolores M. Frías-Jamilena. (2023) How to improve travel-app use continuance: The moderating role of culture. Tourism Management Perspectives 45, pages 101070.
Crossref
Debarun Chakraborty, Mujahid Siddiqui, Aaliyah Siddiqui, Justin Paul, Ganesh Dash & Francesca Dal Mas. (2023) Watching is valuable: Consumer views – Content consumption on OTT platforms. Journal of Retailing and Consumer Services 70, pages 103148.
Crossref
Wei Quan, Hyoungeun Moon, Seongseop (Sam) Kim & Heesup Han. (2023) Mobile, traditional, and cryptocurrency payments influence consumer trust, attitude, and destination choice: Chinese versus Koreans. International Journal of Hospitality Management 108, pages 103363.
Crossref
Jeanne Bessouat & Coralie Haller. 2023. Technology Advances and Innovation in Wine Tourism. Technology Advances and Innovation in Wine Tourism 59 77 .
Richie Ang & Owen Noel Newton Fernando. 2023. HCI International 2023 Posters. HCI International 2023 Posters 3 9 .
Xiuxiang Li, Yingqi Wu & Yi Jiang. (2022) The value of tourism public opinion management in social governance: A study on the impact of electronic word-of-mouth perception on people’s livelihood well-being. Frontiers in Psychology 13.
Crossref
Mohammad Salem Alhur, Shaher Alshamari, Judit Oláh & Hanadi Aldreabi. (2022) Unsupervised Machine Learning to Identify Positive and Negative Themes in Jordanian mHealth Apps. International Journal of E-Services and Mobile Applications 14:1, pages 1-21.
Crossref
Poonam Kumar, Sumedha Chauhan & Mahadeo. P. Jaiswal. (2022) An innovation resistance theory perspective on home service applications: The moderating role of country context. International Journal of Consumer Studies 46:6, pages 2300-2317.
Crossref
Kijung Choi, Ying Wang & Beverley A. Sparks. (2022) The Role of Value and Trust in Shaping Recommendation Intentions: Evidence from Travel App Users. Tourism Analysis 27:3, pages 395-401.
Crossref
Najlae Zhani, Nacef Mouri & Tariq Ahmed. (2022) The role of mobile value and trust as drivers of purchase intentions in m-servicescape. Journal of Retailing and Consumer Services 68, pages 103060.
Crossref
Guopeng Xiang, Qian Chen & Qiucheng Li. (2022) How attachment affects users’ continued use intention of tourism mobile platform: A user experience perspective. Frontiers in Psychology 13.
Crossref
Xin-Jean Lim, Jun-Hwa Cheah, Alastair M. Morrison, Siew Imm Ng & Siqi Wang. (2022) Travel app shopping on smartphones: understanding the success factors influencing in-app travel purchase intentions. Tourism Review 77:4, pages 1166-1185.
Crossref
Gong Sun, Ruijie Sun, Jie Li, Wangshuai Wang & Lester Johnson. (2022) Consumers' trust propensity and continuous use intention toward the sharing economy: A moderated mediation model. Journal of Consumer Behaviour 21:4, pages 871-879.
Crossref
José Ramón Saura, Domingo Ribeiro-Soriano & Daniel Palacios-Marqués. (2022) Adopting digital reservation systems to enable circular economy in entrepreneurship. Management Decision.
Crossref
Wajeeha Aslam, Danish Ahmed Siddiqui, Imtiaz Arif & Kashif Farhat. (2022) Chatbots in the frontline: drivers of acceptance. Kybernetes.
Crossref
Jung-Kuei Hsieh & Hsiang-Tzu Li. (2021) Exploring the fit between mobile application service and application privacy. Journal of Services Marketing 36:2, pages 264-282.
Crossref
Chia-Ying Li & Mei-Chen Tsai. (2022) What makes guests trust Airbnb? Consumer trust formation and its impact on continuance intention in the sharing economy. Journal of Hospitality and Tourism Management 50, pages 44-54.
Crossref
Shubhomoy Banerjee & S. Sreejesh. (2021) Examining the role of customers' intrinsic motivation on continued usage of mobile banking: a relational approach. International Journal of Bank Marketing 40:1, pages 87-109.
Crossref
Ángel L. Coves-Martínez, Carmen M. Sabiote-Ortiz & Dolores M. Frías-Jamilena. (2022) Cultural intelligence as an antecedent of satisfaction with the travel app and with the tourism experience. Computers in Human Behavior 127, pages 107049.
Crossref
Arvind Mahajan, Sana Maidullah & Mohammad Rokibul Hossain. 2022. Planning and Managing the Experience Economy in Tourism. Planning and Managing the Experience Economy in Tourism 255 273 .
Hyunji Kim, Chulmo Koo & Namho Chung. (2021) The role of mobility apps in memorable tourism experiences of Korean tourists: Stress-coping theory perspective. Journal of Hospitality and Tourism Management 49, pages 548-557.
Crossref
Shushan Wu, IpKin Anthony Wong & Zhiwei (CJ) Lin. (2021) Understanding the role of atmospheric cues of travel apps: A synthesis between media richness and stimulus–organism–response theory. Journal of Hospitality and Tourism Management 49, pages 226-234.
Crossref
Shermain Puah, Muhammad Iskandar Shah Bin Mohmad Khalid, Chee Kit Looi & Ean Teng Khor. (2021) Working Adults' Intentions to Participate in Microlearning: Assessing for Measurement Invariance and Structural Invariance. Frontiers in Psychology 12.
Crossref
Caterina De Lucia, Pasquale Pazienza & Pasquale Balena. (2021) How does ICT influence residents' attitudes towards tourism as a driver of development? A generalised ordered logistic regression analysis . International Journal of Tourism Research 23:6, pages 1126-1150.
Crossref
Alba-María Martínez-Sala, Concepción Campillo-Alhama & Irene Ramos-Soler. 2021. Tourism. Tourism.
Vera Gelashvili, Juan Gabriel Martínez-Navalón & Giovanni Herrera Enríquez. (2021) How stress and anxiety when using mobile restaurant reservation Apps influence users’ satisfaction and trust. Journal of Indian Business Research 13:3, pages 395-412.
Crossref
Shalini Talwar, Amandeep Dhir, Veronica Scuotto & Puneet Kaur. (2021) Barriers and paradoxical recommendation behaviour in online to offline (O2O) services. A convergent mixed-method study. Journal of Business Research 131, pages 25-39.
Crossref
Fatih ERCAN. (2021) Mobil Seyahat Uygulamaları ve Karadeniz Ereğli İçin Bir Mobil Gezi Rehberi Uygulama Önerisi: KdzEregli Travel Guide (KTG). International Journal of Contemporary Tourism Research, pages 1-12.
Crossref
Hugo Palácios, Maria Helena de Almeida & Maria José Sousa. (2021) A bibliometric analysis of trust in the field of hospitality and tourism. International Journal of Hospitality Management 95, pages 102944.
Crossref
Shavneet Sharma, Gurmeet Singh, Stephen Pratt & Jashwini Narayan. (2020) Exploring consumer behavior to purchase travel online in Fiji and Solomon Islands? An extension of the UTAUT framework. International Journal of Culture, Tourism and Hospitality Research 15:2, pages 227-247.
Crossref
Le Thi Bich Diep. (2021) Retention Using Electronic Payment Systems: An Empirical Study of Consumer’s Perspective in Vietnam. Journal of Physics: Conference Series 1793:1, pages 012040.
Crossref
So Ra Min, Seul Ki Lee & Dong Hyuk Jo. (2021) Determinants of OTAs Continuous Usage Intention. Determinants of OTAs Continuous Usage Intention.
Tércio Pereira, Dr. Pablo Flôres Limberger & Dr. Carlos Marcelo Ardigó. (2021) The moderating effect of the need for interaction with a service employee on purchase intention in chatbots. Telematics and Informatics Reports 1-4, pages 100003.
Crossref
Pinaz Tiwari, Nimit Chowdhary & Snigdha Kainthola. 2021. Overtourism, Technology Solutions and Decimated Destinations. Overtourism, Technology Solutions and Decimated Destinations 309 322 .
Muhammad Ashfaq, Jiang Yun, Shubin Yu & Sandra Maria Correia Loureiro. (2020) I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents. Telematics and Informatics 54, pages 101473.
Crossref
Chang-Tang Chiang. (2020) Developing an eMarketing model for tourism and hospitality: a keyword analysis. International Journal of Contemporary Hospitality Management 32:10, pages 3091-3114.
Crossref
Jengchung Victor Chen, Sorawit Biamukda & Sinh Thi Thu Tran. (2020) Service providers' intention to continue sharing: the moderating role of two-way review system. Industrial Management & Data Systems 120:8, pages 1543-1564.
Crossref
Kassegn Berhanu & Sahil Raj. (2020) The trustworthiness of travel and tourism information sources of social media: perspectives of international tourists visiting Ethiopia. Heliyon 6:3, pages e03439.
Crossref
Wang Zhanyou, Han Dongmei & Zhao Yaopei. (2020) How to improve users’ intentions to continued usage of shared bicycles: A mixed method approach. PLOS ONE 15:2, pages e0229458.
Crossref
Nuriye Güreş, Seda Arslan, Cevher Yüksel & Harun Yılmaz. (2019) MOBİL UYGULAMAYA SAHİP HAVAYOLU İŞLETMELERİNİN YOLCULARA YÖNELİK HİZMETLERİNİN ARAŞTIRILMASI. Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi.
Crossref
Nuriye Güreş, Seda Arslan, Cevher Yüksel & Harun Yılmaz. (2019) MOBİL UYGULAMAYA SAHİP HAVAYOLU İŞLETMELERİNİN YOLCULARA YÖNELİK HİZMETLERİNİN ARAŞTIRILMASI. Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi.
Crossref
Behzad Foroughi, Mohammad Iranmanesh & Sunghyup Sean Hyun. (2019) Understanding the determinants of mobile banking continuance usage intention. Journal of Enterprise Information Management 32:6, pages 1015-1033.
Crossref
Anneli Douglas. (2019) Mobile business travel application usage. Journal of Hospitality and Tourism Technology 10:3, pages 269-285.
Crossref
Tung-Sheng Kuo, Kuo- Chung Huang, Thang Quyet Nguyen & Phuc Hung Nguyen. (2019) ADOPTION OF MOBILE APPLICATIONS FOR IDENTIFYING TOURISM DESTINATIONS BY TRAVELLERS: AN INTEGRATIVE APPROACH. Journal of Business Economics and Management 20:5, pages 860-877.
Crossref
Dr. Debarun Chakraborty, Mujahid Siddiqui, JUSTIN PAUL, Aaliyah Siddiqui, GANESH DASH & FRANCESKA DEL MAS. (2022) Watching is Valuable Consumer Views – Content Consumption on Ott Platforms. SSRN Electronic Journal.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.