Advanced search
Publication Cover
Journal of Travel & Tourism Marketing Volume 36, 2019 - Issue 3
Submit an article Journal homepage
4,262
Views
124
CrossRef citations to date
0
Altmetric
Article

Environmental corporate social responsibility and the strategy to boost the airline’s image and customer loyalty intentions

Heesup HanCollege of Hospitality and Tourism Management, Sejong University, Seoul, KoreaView further author information
,
Jongsik YuDepartment of Hotel and Restaurant Management, Tongwon University, Gwangju, South KoreaView further author information
&
Wansoo KimDepartment of Tourism Management, Dong-A University, Busan, KoreaCorrespondence[email protected]
View further author information
Pages 371-383 | Received 04 Jul 2018, Accepted 01 Dec 2018, Published online: 07 Jan 2019

Citations (124)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (22)

Hai Phan Thanh & Thu Hoang Anh. (2023) The mediating impact of airlines’ image in relation of corporate social responsibility and customers’ loyalty: An empirical in Vietnam. Cogent Business & Management 10:1.
Read now
Ali Raza, Muhammad Farrukh, Guofeng Wang, Muhammad Khalid Iqbal & Muhammad Farhan. (2023) Effects of hotels’ corporate social responsibility (CSR) initiatives on green consumer behavior: Investigating the roles of consumer engagement, positive emotions, and altruistic values. Journal of Hospitality Marketing & Management 32:7, pages 870-892.
Read now
Heesup Han, Bonhak Koo, Seongseop (Sam) Kim, Bee-Lia Chua & Jinkyung Jenny Kim. (2023) COVID-19 and the Airline Business: A New Decision-Making Process for Employee Loyalty and Job Insecurity. The International Journal of Aerospace Psychology 33:4, pages 215-231.
Read now
Faiza Tahir, Junaid Ul Haq, Aysha Saleem, Naeem Akhtar & Mark A. Bonn. (2023) Diner’s Sustainable Behavior: Differences between Sustainable Behaviors of Casual and Fine Dining Consumers. Journal of Quality Assurance in Hospitality & Tourism 24:5, pages 599-628.
Read now
Katharina Raab, Ralf Wagner, Myriam Ertz & Mohammed Salem. (2023) When marketing discourages consumption: demarketing of single-use plastics for city tourism in Ottawa, Canada. Journal of Ecotourism 22:3, pages 375-405.
Read now
Xin Cheng, Xiaoting Chi & Heesup Han. (2023) Perceived authenticity and the heritage tourism experience: the case of Emperor Qinshihuang's Mausoleum Site Museum. Asia Pacific Journal of Tourism Research 28:6, pages 503-520.
Read now
Hyoungeun Moon, Jongsik Yu, Bee-Lia Chua & Heesup Han. (2023) Impact of green brand authenticity on warm glow, green satisfaction, and willingness to pay more. Journal of Travel & Tourism Marketing 40:4, pages 326-344.
Read now
Yong Hang, Muddassar Sarfraz, Rimsha Khalid, Ilknur Ozturk & Jasim Tariq. (2022) Does corporate social responsibility and green product innovation boost organizational performance? a moderated mediation model of competitive advantage and green trust. Economic Research-Ekonomska Istraživanja 35:1, pages 5379-5399.
Read now
Ahmad Aljarah. (2022) Environmental Marketing Strategy and Customer Citizenship Behavior: An Investigation in a Café Setting. International Journal of Hospitality & Tourism Administration 23:5, pages 1030-1054.
Read now
Shaker Bani-Melhem, Mohd Ahmad Al-Hawari & Faridahwati Mohd. Shamsudin. (2022) Green innovation performance: a multi-level analysis in the hotel sector. Journal of Sustainable Tourism 30:8, pages 1878-1896.
Read now
Hongbo Cheng, Xuwen Zhang & Ziying Li. (2022) A Study of the Influence of Cultural Distance on the Retention of Multinational Exhibitors. Journal of Quality Assurance in Hospitality & Tourism 0:0, pages 1-15.
Read now
Ariadna Gabarda-Mallorquí, Xavier Garcia, Rosa Maria Fraguell & Anna Ribas. (2021) Are hotel stay characteristics influencing guests’ environmental behaviour? Predicting water conservation habits. Current Issues in Tourism 24:16, pages 2342-2356.
Read now
Hala Mohammed Abu Zayyad, Zaid Mohammad Obeidat, Muhammad Turki Alshurideh, Mohammd Abuhashesh, Mahmoud Maqableh & Ra’ed Masa’deh. (2021) Corporate social responsibility and patronage intentions: The mediating effect of brand credibility. Journal of Marketing Communications 27:5, pages 510-533.
Read now
Heesup Han. (2021) Consumer behavior and environmental sustainability in tourism and hospitality: a review of theories, concepts, and latest research. Journal of Sustainable Tourism 29:7, pages 1021-1042.
Read now
Jinsoo Hwang, Jin-soo Lee, Jinkyung Jenny Kim & Muhammad Safdar Sial. (2021) Application of internal environmental locus of control to the context of eco-friendly drone food delivery services. Journal of Sustainable Tourism 29:7, pages 1098-1116.
Read now
Heesup Han, Kai-Sean Lee, Aleksandar Radic, Abdul Hafaz Ngah & Jinkyung Jenny Kim. (2021) The extended self-identify- based electric product adoption model and airline business strategy: A new theoretical framework for green technology products. Journal of Travel & Tourism Marketing 38:3, pages 247-262.
Read now
Enrique Bigne, Luisa Andreu, Carmen Perez & Carla Ruiz. (2020) Brand love is all around: loyalty behaviour, active and passive social media users. Current Issues in Tourism 23:13, pages 1613-1630.
Read now
Aureli Lojo, Mimi Li & Honggang Xu. (2020) Online tourism destination image: components, information sources, and incongruence. Journal of Travel & Tourism Marketing 37:4, pages 495-509.
Read now
Heesup Han, Bonhak Koo & Sunghyup Sean Hyun. (2020) Image congruity as a tool for traveler retention: a comparative analysis on South Korean full-service and low-cost airlines. Journal of Travel & Tourism Marketing 37:3, pages 347-360.
Read now
Heesup Han, Jongsik Yu, Kyung-Sik Lee & Hyungshin Baek. (2020) Impact of corporate social responsibilities on customer responses and brand choices. Journal of Travel & Tourism Marketing 37:3, pages 302-316.
Read now
Taeyeon Eom, Jongsik Yu & Heesup Han. (2019) Medical tourism in Korea – recent phenomena, emerging markets, potential threats, and challenge factors: a review. Asia Pacific Journal of Tourism Research 24:6, pages 563-573.
Read now
Sadam Hussain, Assad Ullah, Nazakat Ullah Khan, Aamir Aijaz Syed & Heesup Han. Tourism, transport energy consumption, and the carbon dioxide emission nexus for the USA: Evidence from wavelet coherence and spectral causality approaches. International Journal of Sustainable Transportation 0:0, pages 1-16.
Read now

Articles from other publishers (102)

Xuerong Peng, Hong Wang, Pei Fang, Wenhao Song & Dan Zhou. (2023) Mapping progress in hospitality CSR research: A bibliometric review from 2006 to 2023. Journal of Hospitality and Tourism Management 57, pages 284-302.
Crossref
Cassandra L.C. Troy, Megan L.P. Norman, Nicholas Eng, Jason Freeman & Denise S. Bortree. (2023) Effects of climate CSA and CSR messaging: the moderating role of green consumer identity. Corporate Communications: An International Journal 28:6, pages 873-892.
Crossref
Khalid Rasheed Memon, Say Keat Ooi & Heesup Han. (2023) Responsible innovation and corporate sustainability performance: A structural equation modeling‐neural network approach. Business Strategy and the Environment.
Crossref
Mohammadsadegh Omidvar & Anisah Deen. (2023) The Effect of CSR on Restaurants’ Brand Image and Customers’ Brand Attitudes as Evidenced by Their Purchase Intentions. Studia Periegetica.
Crossref
Mohammadsadegh Omidvar & Maria Palazzo. (2023) The Influence of Corporate Social Responsibility Aspects on Business Model Innovation, Competitive Advantage, and Company Performance: A Study on Small- and Medium-Sized Enterprises in Iran. Sustainability 15:22, pages 15867.
Crossref
Xia Dong, Jianfeng Ma, Xiaoyu Zhang, Ahmed Shaalan, Qinyuan Chen & Shengyi Jia. (2023) Revolution trend investigation of tourism destination image with machine learning. Journal of Vacation Marketing.
Crossref
Fei Long, Miraj Ahmed Bhuiyan, Muhammad Khalilur Rahman & Norzalita Abd Aziz. (2022) How CSR influences young Chinese consumers' purchase decisions towards Western brands: the moderating effect of consumer ethnocentrism. Kybernetes 52:11, pages 5269-5283.
Crossref
Antony King Fung Wong, Seongseop (Sam) Kim, Seoki Lee & Munhyang Oh. (2023) Assessing the performance of corporate social responsibility (CSR): Impact range-performance analysis and impact-asymmetry analysis. Tourism Management Perspectives 49, pages 101177.
Crossref
Maroof Ahmad Mir & Anubhuti Dwivedi. (2023) CSR Communication and Purchase Intentions: Analysing the Dynamic Consumer Psychology Process. Vision: The Journal of Business Perspective.
Crossref
Muddassar Sarfraz, Kausar Fiaz Khawaja, Mahmoona Khalil & Heesup Han. (2023) Knowledge-based HRM and business process innovation in the hospitality industry. Humanities and Social Sciences Communications 10:1.
Crossref
Muddassar Sarfraz, Kausar Fiaz Khawaja, Heesup Han, Antonio Ariza-Montes & Juan Manuel Arjona-Fuentes. (2023) Sustainable supply chain, digital transformation, and blockchain technology adoption in the tourism sector. Humanities and Social Sciences Communications 10:1.
Crossref
Muhammad Sohaib & Heesup Han. (2023) Building value co-creation with social media marketing, brand trust, and brand loyalty. Journal of Retailing and Consumer Services 74, pages 103442.
Crossref
Jialing (Catherine) Lin, Zhimin Zhou, Fucheng Zheng, Xinru Jiang & Ninh Nguyen. (2023) How do hotel star ratings affect the relationship between environmental CSR and green word‐of‐mouth? . Corporate Social Responsibility and Environmental Management 30:5, pages 2651-2663.
Crossref
Yang Liu, Rana Tahir Naveed, Sara Kanwal, Muhammad Tahir Khan, Ali F. Dalain & Wei Lan. (2023) Psychology in action: Social media communication, CSR, and consumer behavior management in banking. PLOS ONE 18:8, pages e0289281.
Crossref
Eloy Gil-Cordero, Pablo Ledesma-Chaves, Sunghoon Yoo & Heesup Han. (2023) Luxury tourism and purchase intention factors: a mixed approach applied to luxury goods. Humanities and Social Sciences Communications 10:1.
Crossref
M. Rehan, K. Abbass, Y. Hussain, M. Usman & M. S. A. Makhdum. (2023) Green human resource management in Pakistan tourism industry: Moderating role of environmental knowledge and individual green values. International Journal of Environmental Science and Technology.
Crossref
Lu Huang, Hang Yuan, Xiuli Dong, Zhi Chen & Liying Zhou. (2023) Social norms and socially responsible consumption behavior in the sharing economy: The mediation role of reciprocity motivation. Journal of Cleaner Production 414, pages 137750.
Crossref
Wenjing Li, Jiasheng Cui, Jun Gao & Jia Xiong. (2023) Corporate social responsibility in China's airline industry: A longitudinal content analysis of related reports. Journal of Air Transport Management 111, pages 102420.
Crossref
Salman Majeed, Woo Gon Kim & Taeuk Kim. (2023) Perceived green psychological benefits and customer pro-environment behavior in the value-belief-norm theory: The moderating role of perceived green CSR. International Journal of Hospitality Management 113, pages 103502.
Crossref
Muhammad Asghar Ali, Abdul Zahid Khan, Muhammad Umer Azeem & ul Haq Inam. (2023) How does environmental corporate social responsibility contribute to the development of a green corporate image? The sequential mediating roles of employees' environmental passion and pro‐environmental behavior. Business Ethics, the Environment & Responsibility 32:3, pages 896-909.
Crossref
Mandella Osei-Assibey Bonsu, Yongsheng Guo & Xiaoxian Zhu. (2023) Does green innovation mediate corporate social responsibility and environmental performance? Empirical evidence from emerging markets. Journal of Applied Accounting Research.
Crossref
Liping Wang, Yuqi Shang & Chuang Li. (2023) How to improve the initiative and effectiveness of enterprises to implement environmental management system certification?. Journal of Cleaner Production 404, pages 137013.
Crossref
Ibrahim Alnawas, Nabil Ghantous & Jane Hemsley-Brown. (2022) Can CSR foster brand defense? A moderated-mediation model of the role of brand passion. Journal of Brand Management 30:3, pages 190-206.
Crossref
Seobgyu Song & Kwangsoo Park. (2023) Observing disability inclusion in service provision. Annals of Tourism Research 100, pages 103551.
Crossref
Soojung Kim & Jinsoo Hwang. (2023) Airline CSR and Quality Attributes as Driving Forces of Passengers’ Brand Love: Comparing Full-Service Carriers with Low-Cost Carriers. Sustainability 15:9, pages 7293.
Crossref
Muhammad Asrar-ul-Haq, Zainab Raza & Muhammad Waheed Akhtar. (2023) Community development through university social responsibility: precursors and outcomes. Asia Pacific Education Review.
Crossref
Hazem Ahmed Khairy, Yehia Elzek, Nadir Aliane & Mohamed Fathy Agina. (2023) Perceived Environmental Corporate Social Responsibility Effect on Green Perceived Value and Green Attitude in Hospitality and Tourism Industry: The Mediating Role of Environmental Well-Being. Sustainability 15:6, pages 4746.
Crossref
YoungHyun Kim. (2023) A Study of the Integrated Model with Norm Activation Model and Theory of Planned Behavior: Applying the Green Hotel’s Corporate Social Responsibilities. Sustainability 15:5, pages 4680.
Crossref
Sanaz Vatankhah, Ali Sepehrmanesh, Ehsan Zaeri & Levent Altinay. (2023) Environmental CSR, Customer Equity Drivers, and Travelers’ Critical Outcomes: A Stimulus–Organism–Response Framework. Journal of Hospitality & Tourism Research, pages 109634802311568.
Crossref
Chenglin Qing, Xiu Jin & Yonghui Xu. (2022) The effect of creating shared value on enterprise image: focusing on mediating effects of environmental involvement. Kybernetes 52:2, pages 625-642.
Crossref
Shaohua He. (2023) Do you reap what you sow? Driving mechanism of supply chain transparency on consumers' indirect reciprocity. Frontiers in Psychology 14.
Crossref
Sheshadri Chatterjee, Ranjan Chaudhuri & Demetris Vrontis. (2022) Investigating the impacts of microlevel CSR activities on firm sustainability: mediating role of CSR performance and moderating role of top management support. Cross Cultural & Strategic Management 30:1, pages 123-141.
Crossref
Flávio Ferreira, Fernanda A. Ferreira & Cristina Rodrigues. 2023. Tourism, Travel, and Hospitality in a Smart and Sustainable World. Tourism, Travel, and Hospitality in a Smart and Sustainable World 67 80 .
Giovanni Manansala, Chris Niyi Arasanmi & Adedapo Oluwaseyi Ojo. (2022) Does customer’s perception of ethicality influence brand affect, image and equity in the banking sector. International Journal of Ethics and Systems.
Crossref
Xiaojuan Rao, Hongliang Qiu, Alastair M. Morrison & Wei Wei. (2022) Linking Perceived Environmental CSR to Residents’ Environmental Citizenship Behavior in Rural Tourism: The Mediating Role of Resident–Environment Relationship Quality. International Journal of Environmental Research and Public Health 19:24, pages 16566.
Crossref
Yi-Tien Tao, Min-Der Lin & Asif Khan. (2022) The impact of CSR on green purchase intention: Empirical evidence from the green building Industries in Taiwan. Frontiers in Psychology 13.
Crossref
Xiaoxu Dang, Shihui Wang, Xiaopeng Deng, Ziming Zhang, Na Zhang & Hongtao Mao. (2022) How Does Public Sentiment Affect the Socially Responsible Behavior of Construction Enterprises?. Processes 10:11, pages 2403.
Crossref
Stefan Baumeister, Jussi Nyrhinen, Tiina Kemppainen & Terhi-Anna Wilska. (2022) Does airlines’ eco-friendliness matter? Customer satisfaction towards an environmentally responsible airline. Transport Policy 128, pages 89-97.
Crossref
Badar Latif, Nuwan Gunarathne, James Gaskin, Tze San Ong & Mohsin Ali. (2022) Environmental corporate social responsibility and pro-environmental behavior: The effect of green shared vision and personal ties. Resources, Conservation and Recycling 186, pages 106572.
Crossref
Olamide Akintimehin, Ian Phau, Rose Ogbechie & Ayodele Oniku. (2022) Investigating boycotts and buycotts as antecedents towards attitude and intention to engage in ethical consumption. International Journal of Ethics and Systems 38:4, pages 661-681.
Crossref
Sheshadri Chatterjee, Ranjan Chaudhuri, Demetris Vrontis & Alkis Thrassou. (2022) Corporate social responsibility in post COVID-19 period: critical modeling and analysis using DEMATEL method. Management Decision 60:10, pages 2694-2718.
Crossref
Duli Shi. (2022) Firm-serving or public-serving? Analyzing public responses to employee volunteer program communication. Corporate Communications: An International Journal 27:4, pages 690-704.
Crossref
Young Kim & Myoung-Gi Chon. (2022) Exploring effects of message framing on supportive behaviors toward environmental corporate social responsibility. Corporate Communications: An International Journal 27:4, pages 760-780.
Crossref
Sidra Munawar, Dr Hummaira Qudsia Yousaf, Muneeb Ahmed & Dr Sumaira Rehman. (2022) Effects of green human resource management on green innovation through green human capital, environmental knowledge, and managerial environmental concern. Journal of Hospitality and Tourism Management 52, pages 141-150.
Crossref
Won Seok Lee, Ruohan Tang, Joonho Moon & Myungkeun Song. (2022) The structural relationship between a low-cost carrier’s service experience, corporate social responsibility, brand love, and reuse intention: The case of Southwest Airlines. Journal of Air Transport Management 102, pages 102216.
Crossref
Ana Cuic Tankovic, Dragan Benazić & Jelena Kapeš. (2022) Corporate image as a high-order construct in hospitality. Corporate Communications: An International Journal 27:3, pages 558-580.
Crossref
Yingfei Hu, Björn Frank & Zhenpeng Lu. (2022) Market success through recycling programs: Strategic options, consumer reactions, and contingency factors. Journal of Cleaner Production 353, pages 131003.
Crossref
José G. Vargas-Hernández, Jorge Armando López-Lemus & María Fernanda H. Cota. 2022. Handbook of Research on SDGs for Economic Development, Social Development, and Environmental Protection. Handbook of Research on SDGs for Economic Development, Social Development, and Environmental Protection 382 405 .
Suk Ha Grace Chan, Xiaocheng Vicky Zhang, Yifan Betty Wang & Zhaofeng Mason Li. (2022) Effects of Psychological Benefits of Greenness on Airlines’ Customer Experiential Satisfaction, Service Fairness, Alternative Attractiveness, and Switching Intention. Frontiers in Psychology 13.
Crossref
Hee-Kyung Koh, Regina Burnasheva & Yong Gu Suh. (2022) Perceived ESG (Environmental, Social, Governance) and Consumers’ Responses: The Mediating Role of Brand Credibility, Brand Image, and Perceived Quality. Sustainability 14:8, pages 4515.
Crossref
Imhanrenialena Benedict Ogbemudia, Ebhotemhen Wilson, Apreala Solomon Ebiladei, Chukwu Benjamin Ibe, Moguluwa Shedrach Chinwuba & Ilo Sylvester Okechukwu. (2022) The Evolving Strategic CSR Practices in Africa: Exploring the Multidimensional Implications for Telecommunication Firms’ Outcomes in Nigeria. SAGE Open 12:2, pages 215824402210899.
Crossref
Juan Jiang, Bo Wendy Gao & Xinwei Su. (2022) Antecedents of Tourists’ Environmentally Responsible Behavior: The Perspective of Awe. Frontiers in Psychology 13.
Crossref
Nicolas G. A. Lorgnier, Che-Jen Su & Shawn M. O’Rourke. (2022) Brands’ perceived sustainable development goals: index development and applications with professional sport teams and fast-food brands. Service Business 16:1, pages 125-157.
Crossref
Zonghua Liu, Yulang Guo, Junyun Liao, Yanping Li & Xu Wang. (2021) The effect of corporate social responsibility on employee advocacy behaviors: a perspective of conservation of resources. Chinese Management Studies 16:1, pages 140-161.
Crossref
Andrée Marie López-Fernández. 2022. Managing Disruptions in Business. Managing Disruptions in Business 165 185 .
S. M. Shafiul Alam & K. M. Zahidul Islam. (2021) Examining the role of environmental corporate social responsibility in building green corporate image and green competitive advantage. International Journal of Corporate Social Responsibility 6:1.
Crossref
Myoung-Gi Chon & Young Kim. (2021) Megaphoning effects of skepticism, cynicism, and situational motivation on an environmental CSR activity. Public Relations Review 47:4, pages 102082.
Crossref
Yanqin Wu & Wenzhong Zhu. (2021) The Role of CSR Engagement in Customer-Company Identification and Behavioral Intention During the COVID-19 Pandemic. Frontiers in Psychology 12.
Crossref
Incheol Kim, Christos Pantzalis & Zhengyi Zhang. (2021) Multinationality and the value of green innovation. Journal of Corporate Finance 69, pages 101996.
Crossref
Naveed Ahmad, Zia Ullah, Muhammad Zulqarnain Arshad, Hafiz waqas Kamran, Miklas Scholz & Heesup Han. (2021) Relationship between corporate social responsibility at the micro-level and environmental performance: The mediating role of employee pro-environmental behavior and the moderating role of gender. Sustainable Production and Consumption 27, pages 1138-1148.
Crossref
Вікторія Євтушенко. (2021) ПАНДЕМІЧНІ ЗМІНИ ІНСТИТУЦІЙНИХ ФОРМ СОЦІАЛЬНОЇ ВІДПОВІДАЛЬНОСТІ В ПІДПРИЄМНИЦЬКІЙ ДІЯЛЬНОСТІ. Економіка та суспільство:28.
Crossref
Dalia Štreimikienė & Rizwan Raheem Ahmed. (2021) CORPORATE SOCIAL RESPONSIBILITY AND BRAND MANAGEMENT: EVIDENCE FROM CARROLL’S PYRAMID AND TRIPLE BOTTOM LINE APPROACHES. Technological and Economic Development of Economy 27:4, pages 852-875.
Crossref
Syed Mir Muhammad Shah, Umair Ahmed, Abdussalaam Iyanda Ismail & Soleman Mozammel. (2021) Going Intellectually Green: Exploring the Nexus between Green Intellectual Capital, Environmental Responsibility, and Environmental Concern towards Environmental Performance. Sustainability 13:11, pages 6257.
Crossref
Adina-Raluca Sibian & Ana Ispas. (2021) An Approach to Applying the Ability-Motivation-Opportunity Theory to Identify the Driving Factors of Green Employee Behavior in the Hotel Industry. Sustainability 13:9, pages 4659.
Crossref
Naveed Ahmad, Asif Mahmood, Antonio Ariza-Montes, Heesup Han, Felipe Hernández-Perlines, Luis Araya-Castillo & Miklas Scholz. (2021) Sustainable Businesses Speak to the Heart of Consumers: Looking at Sustainability with a Marketing Lens to Reap Banking Consumers’ Loyalty. Sustainability 13:7, pages 3828.
Crossref
Shuchi Gupta, Nishad Nawaz, Abhishek Tripathi, Saqib Muneer & Naveed Ahmad. (2021) Using Social Media as a Medium for CSR Communication, to Induce Consumer–Brand Relationship in the Banking Sector of a Developing Economy. Sustainability 13:7, pages 3700.
Crossref
Jongsik Yu, Junghyun Park, Kyeongheum Lee & Heesup Han. (2021) Can Environmentally Sustainable Development and Green Innovation of Hotels Trigger the Formation of a Positive Brand and Price Premium?. International Journal of Environmental Research and Public Health 18:6, pages 3275.
Crossref
Payal S. Kapoor, M.S. Balaji & Yangyang Jiang. (2021) Effectiveness of sustainability communication on social media: role of message appeal and message source. International Journal of Contemporary Hospitality Management 33:3, pages 949-972.
Crossref
Naveed Ahmad, Rana Tahir Naveed, Miklas Scholz, Muhammad Irfan, Muhammad Usman & Ilyas Ahmad. (2021) CSR Communication through Social Media: A Litmus Test for Banking Consumers’ Loyalty. Sustainability 13:4, pages 2319.
Crossref
Jimin Shim, Joonho Moon, Won Seok Lee & Namho Chung. (2021) The Impact of CSR on Corporate Value of Restaurant Businesses Using Triple Bottom Line Theory. Sustainability 13:4, pages 2131.
Crossref
Hye-Jin Kwon, Hyun-Jeong Ban, Jae-Kyoon Jun & Hak-Seon Kim. (2021) Topic Modeling and Sentiment Analysis of Online Review for Airlines. Information 12:2, pages 78.
Crossref
Hayford Amegbe, Michael D. Dzandu & Charles Hanu. (2021) The role of brand love on bank customers' perceptions of corporate social responsibility. International Journal of Bank Marketing 39:1, pages 189-208.
Crossref
Jiseon Ahn, Amjad Shamim & Jungkun Park. (2021) Impacts of cruise industry corporate social responsibility reputation on customers’ loyalty: Mediating role of trust and identification. International Journal of Hospitality Management 92, pages 102706.
Crossref
Gerda Barauskaite & Dalia Streimikiene. (2020) Corporate social responsibility and financial performance of companies: The puzzle of concepts, definitions and assessment methods. Corporate Social Responsibility and Environmental Management 28:1, pages 278-287.
Crossref
Heesup Han, Bonhak Koo, Bee-Lia Chua, Hoon-Ku Sul & Jinkyung Jenny Kim. (2020) Travelers’ intentions for green behaviors at airports: Exploring the effect of green physical surroundings using mixed methods. Journal of Hospitality and Tourism Management 45, pages 569-579.
Crossref
Soyeun Lee, Heesup Han, Aleksandar Radic & Beenish Tariq. (2020) Corporate social responsibility (CSR) as a customer satisfaction and retention strategy in the chain restaurant sector. Journal of Hospitality and Tourism Management 45, pages 348-358.
Crossref
Heesup Han, Che Chen, Linda Heejung Lho, Hyeran Kim & Jongsik Yu. (2020) Green Hotels: Exploring the Drivers of Customer Approach Behaviors for Green Consumption. Sustainability 12:21, pages 9144.
Crossref
Heesup Han, Soyeun Lee, Jinkyung Jenny Kim & Hyungseo Bobby Ryu. (2020) Coronavirus Disease (COVID-19), Traveler Behaviors, and International Tourism Businesses: Impact of the Corporate Social Responsibility (CSR), Knowledge, Psychological Distress, Attitude, and Ascribed Responsibility. Sustainability 12:20, pages 8639.
Crossref
Jintao Lu, Licheng Ren, Chong Zhang, Dan Rong, Rizwan Raheem Ahmed & Justas Streimikis. (2020) Modified Carroll’s pyramid of corporate social responsibility to enhance organizational performance of SMEs industry. Journal of Cleaner Production 271, pages 122456.
Crossref
Waheed Ali Umrani, Nisar Ahmed Channa, Amna Yousaf, Umair Ahmed, Munwar Hussain Pahi & Thurasamy Ramayah. (2020) Greening the workforce to achieve environmental performance in hotel industry: A serial mediation model. Journal of Hospitality and Tourism Management 44, pages 50-60.
Crossref
Faheem Gul Gilal, Naeem Gul Gilal, Nisar Ahmed Channa, Rehman Gul Gilal, Rukhsana Gul Gilal & Muhammad Nawaz Tunio. (2020) Towards an integrated model for the transference of environmental responsibility. Business Strategy and the Environment 29:6, pages 2614-2623.
Crossref
Jinsoo Hwang, Jinkyung Jenny Kim & Seokhoon Lee. (2020) The Importance of Philanthropic Corporate Social Responsibility and Its Impact on Attitude and Behavioral Intentions: The Moderating Role of the Barista Disability Status. Sustainability 12:15, pages 6235.
Crossref
Heesup Han, Bee‐Lia Chua, Antonio Ariza‐Montes & Elena‐Nicoleta Untaru. (2020) Effect of environmental corporate social responsibility on green attitude and norm activation process for sustainable consumption: Airline versus restaurant. Corporate Social Responsibility and Environmental Management 27:4, pages 1851-1864.
Crossref
Jinsoo Hwang, Hyunjoon Kim & Ja Young Choe. (2020) The Role of Eco-Friendly Edible Insect Restaurants in the Field of Sustainable Tourism. International Journal of Environmental Research and Public Health 17:11, pages 4064.
Crossref
Yong Liu, Qian Xu & Zhi‐yang Liu. (2019) A coordination mechanism through value‐added profit distribution in a supply chain considering corporate social responsibility. Managerial and Decision Economics 41:4, pages 586-598.
Crossref
Heesup Han, Xiaoting Chi, Chang-Sik Kim & Hyungseo Bobby Ryu. (2020) Activators of Airline Customers’ Sense of Moral Obligation to Engage in Pro-Social Behaviors: Impact of CSR in the Korean Marketplace. Sustainability 12:10, pages 4334.
Crossref
Yaeri Kim, Seojin Stacey Lee & Taewoo Roh. (2020) Taking Another Look at Airline CSR: How Required CSR and Desired CSR Affect Customer Loyalty in the Airline Industry. Sustainability 12:10, pages 4281.
Crossref
Heesup Han, Amr Al-Ansi, Xiaoting Chi, Hyungshin Baek & Kyung-Sik Lee. (2020) Impact of Environmental CSR, Service Quality, Emotional Attachment, and Price Perception on Word-of-Mouth for Full-Service Airlines. Sustainability 12:10, pages 3974.
Crossref
Jinsoo Hwang & Ja Young Choe. (2020) How to enhance the image of edible insect restaurants: Focusing on perceived risk theory. International Journal of Hospitality Management 87, pages 102464.
Crossref
Joonhyeong Joseph Kim, Jinsoo Hwang & Insin Kim. (2020) Congruent charitable cause sponsorship effect: Air travelers’ perceived benefits, satisfaction and behavioral intention. Journal of Hospitality and Tourism Management 42, pages 190-198.
Crossref
Anil Kumar, Abdul Moktadir, Zahidur Rhaman Liman, Angappa Gunasekaran, Klaus Hegemann & Syed Abdul Rehman Khan. (2020) Evaluating sustainable drivers for social responsibility in the context of ready-made garments supply chain. Journal of Cleaner Production 248, pages 119231.
Crossref
Kwangyong Kim, Hyun-jun Choi & Sunghyup Sean Hyun. (2020) Coffee House Consumers’ Value Perception and Its Consequences: Multi-Dimensional Approach. Sustainability 12:4, pages 1663.
Crossref
Luciana Aparecida Barbieri da Rosa, Maria Carolina Martins-Rodrigues, Tais Pentiado Godoy, Waleska Yone Yamakawa Zavatti Campos, Clandia Maffini Gomes & Larissa Cristina Barbieri. 2020. Conceptual and Theoretical Approaches to Corporate Social Responsibility, Entrepreneurial Orientation, and Financial Performance. Conceptual and Theoretical Approaches to Corporate Social Responsibility, Entrepreneurial Orientation, and Financial Performance 49 75 .
Ji Youn Jeong, John L. Crompton & Sunghyup Sean Hyun. (2020) The influence of the compromise and travel temporal construal heuristics on a purchase decision. Tourism Management Perspectives 33, pages 100583.
Crossref
Wei Peng, Baogui Xin & Yekyung Kwon. (2019) Optimal Strategies of Product Price, Quality, and Corporate Environmental Responsibility. International Journal of Environmental Research and Public Health 16:23, pages 4704.
Crossref
Kim & Hyun. (2019) The Relationships among Perceived Value, Intention to Use Hashtags, eWOM, and Brand Loyalty of Air Travelers. Sustainability 11:22, pages 6523.
Crossref
Ji Youn Jeong & Sunghyup Sean Hyun. (2019) Roles of passengers' engagement memory and two-way communication in the premium price and information cost perceptions of a luxury cruise. Tourism Management Perspectives 32, pages 100559.
Crossref
Seojin Stacey Lee, Yaeri Kim & Taewoo Roh. (2019) Modified Pyramid of CSR for Corporate Image and Customer Loyalty: Focusing on the Moderating Role of the CSR Experience. Sustainability 11:17, pages 4745.
Crossref
Pere Mercade Mele, Jesus Molina Gomez & Lluis Garay. (2019) To Green or Not to Green: The Influence of Green Marketing on Consumer Behaviour in the Hotel Industry. Sustainability 11:17, pages 4623.
Crossref
Jinkyung Jenny Kim, Kwangyong Kim & Jinsoo Hwang. (2019) Self-Enhancement Driven First-Class Airline Travelers’ Behavior: The Moderating Role of Third-Party Certification. Sustainability 11:12, pages 3285.
Crossref
Heesup Han, Linda Lho, Amr Al-Ansi, Hyungseo Ryu, Jinah Park & Wansoo Kim. (2019) Factors Triggering Customer Willingness to Travel on Environmentally Responsible Electric Airplanes. Sustainability 11:7, pages 2035.
Crossref
Heesup Han, Taeyeon Eom, Hyunah Chung, Soyeun Lee, Hyungseo Ryu & Wansoo Kim. (2019) Passenger Repurchase Behaviours in the Green Cruise Line Context: Exploring the Role of Quality, Image, and Physical Environment. Sustainability 11:7, pages 1985.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.