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Journal of Travel & Tourism Marketing Volume 36, 2019 - Issue 4
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Product performance and its role in airline image generation and customer retention processes: gender difference

Heesup HanCollege of Hospitality and Tourism Management, Sejong University, Seoul, KoreaView further author information
,
Changsup ShimDepartment of Tourism Management, Gachon University, Seongnam-si, Gyeonggi-do, KoreaORCID Iconhttp://orcid.org/0000-0002-8000-863XView further author information
ORCID Icon,
Won Seok LeeDepartment of Tourism and Recreation, Kyonggi University, Seoul, KoreaView further author information
&
Wansoo KimDepartment of Tourism Management, Dong-A University, Busan, KoreaCorrespondence[email protected]
View further author information
Pages 536-548 | Received 17 Oct 2018, Accepted 08 Feb 2019, Published online: 14 Mar 2019

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Read on this site (4)

Hongbo Cheng, Xuwen Zhang & Ziying Li. (2022) A Study of the Influence of Cultural Distance on the Retention of Multinational Exhibitors. Journal of Quality Assurance in Hospitality & Tourism 0:0, pages 1-15.
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Aureli Lojo, Mimi Li & Honggang Xu. (2020) Online tourism destination image: components, information sources, and incongruence. Journal of Travel & Tourism Marketing 37:4, pages 495-509.
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Heesup Han, Kai-Sean Lee, Bee-Lia Chua & Sanghyeop Lee. (2020) Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry. Journal of Travel & Tourism Marketing 37:3, pages 380-395.
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Taeyeon Eom & Heesup Han. (2019) Community-based tourism (TourDure) experience program: a theoretical approach. Journal of Travel & Tourism Marketing 36:8, pages 956-968.
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Articles from other publishers (9)

Sanaz Vatankhah, Ali Sepehrmanesh, Ehsan Zaeri & Levent Altinay. (2023) Environmental CSR, Customer Equity Drivers, and Travelers’ Critical Outcomes: A Stimulus–Organism–Response Framework. Journal of Hospitality & Tourism Research, pages 109634802311568.
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Won Seok Lee, Ruohan Tang, Joonho Moon & Myungkeun Song. (2022) The structural relationship between a low-cost carrier’s service experience, corporate social responsibility, brand love, and reuse intention: The case of Southwest Airlines. Journal of Air Transport Management 102, pages 102216.
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Jinkyung Jenny Kim, Ja Young (Jacey) Choe & Jinsoo Hwang. (2020) Application of consumer innovativeness to the context of robotic restaurants. International Journal of Contemporary Hospitality Management 33:1, pages 224-242.
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Heesup Han, Linda Heejung Lho, Antonio Ariza-Montes, Kyung-Sik Lee, Hyungshin Baek & Luis Araya-Castillo. (2020) Do Ambient Conditions (Air Quality, Noise Level and Temperature) and Image Congruity Matter for Boosting Customer Approach Behaviors in the FSC Sector?. Sustainability 12:24, pages 10636.
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Sangwon Park, Jin-Soo Lee & Juan L. Nicolau. (2020) Understanding the dynamics of the quality of airline service attributes: Satisfiers and dissatisfiers. Tourism Management 81, pages 104163.
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Jinsoo Hwang, Seulgi Park & Insin Kim. (2020) Understanding motivated consumer innovativeness in the context of a robotic restaurant: The moderating role of product knowledge. Journal of Hospitality and Tourism Management 44, pages 272-282.
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Joonhyeong Joseph Kim, Jinsoo Hwang & Insin Kim. (2020) Congruent charitable cause sponsorship effect: Air travelers’ perceived benefits, satisfaction and behavioral intention. Journal of Hospitality and Tourism Management 42, pages 190-198.
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Ji Youn Jeong, John L. Crompton & Sunghyup Sean Hyun. (2020) The influence of the compromise and travel temporal construal heuristics on a purchase decision. Tourism Management Perspectives 33, pages 100583.
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Ji Youn Jeong & Sunghyup Sean Hyun. (2019) Roles of passengers' engagement memory and two-way communication in the premium price and information cost perceptions of a luxury cruise. Tourism Management Perspectives 32, pages 100559.
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