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Information Systems Management Volume 36, 2019 - Issue 4
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Regular Articles

Consumer Adoption of Self-Service Technologies in the Context of the Jordanian Banking Industry: Examining the Moderating Role of Channel Types

Abdullah M. BaabdullahDepartment of Management Information Systems, Faculty of Economics and Administration, King Abdulaziz University, Jeddah, Kingdom of Saudi ArabiaCorrespondence[email protected]
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,
Nripendra P. RanaSchool of Management, University of Bradford, Bradford, UKView further author information
,
Ali Abdallah AlalwanAmman College of Banking and Financial studies, Al-Balqa Applied University, Amman, JordanView further author information
,
Rubina IslamSalford Business School, The University of Salford, Salford, UKView further author information
,
Pushp PatilEmerging Markets Research Centre (EMaRC), School of Management, Swansea University Bay Campus, Swansea, UKView further author information
&
Yogesh K. DwivediEmerging Markets Research Centre (EMaRC), School of Management, Swansea University Bay Campus, Swansea, UKView further author information
Pages 286-305 | Published online: 12 Aug 2019

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Rishi Manrai, Prashant Dev Yadav & Utkarsh Goel. (2022) Factors affecting adoption of digital payments by urban women: understanding the moderating role of perceived financial risk. Technology Analysis & Strategic Management 0:0, pages 1-13.
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Emílio José Montero Arruda Filho, Aline Cristina Lobo Nogueira & Everaldo Marcelo Souza da Costa. (2022) Social Influence Effect on Consumers’ Intention to Adopt Mobile Banking Services. Information Systems Management 39:3, pages 269-285.
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Poonam Kumar, Sumedha Chauhan, Satish Kumar & Prashant Gupta. (2023) A meta-analysis of satisfaction in mobile banking: a contextual examination. International Journal of Bank Marketing.
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Poonam Kumar, Sumedha Chauhan, Prashant Gupta & Mahadeo Prasad Jaiswal. (2023) A meta-analysis of trust in mobile banking: the moderating role of cultural dimensions. International Journal of Bank Marketing 41:6, pages 1207-1238.
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Renuka Sharma, Kiran Mehta, Navpreet Kaur Sidhu & Vishal Vyas. 2023. Revolutionizing Financial Services and Markets Through FinTech and Blockchain. Revolutionizing Financial Services and Markets Through FinTech and Blockchain 27 43 .
Abeeku Sam Edu. (2023) Configural paths for IoTs and big data analytics acceptance for healthcare improvement: a fuzzy-set qualitative comparative analysis. Aslib Journal of Information Management.
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C. C. Sreelakshmi & Sangeetha K. Prathap. (2023) Effect of COVID-19 health threat on consumer’s perceived value towards mobile payments in India: a means-end model. Journal of Financial Services Marketing.
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Berrin Arzu Eren. (2023) Antecedents of robo-advisor use intention in private pension investments: an emerging market country example. Journal of Financial Services Marketing.
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Soohyung Cho, Zoonky Lee, Sewoong Hwang & Jonghyuk Kim. (2023) Determinants of Bank Closures: What Ensures Sustainable Profitability in Mobile Banking?. Electronics 12:5, pages 1196.
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Hicham Bahida, Rachid Ziky, Brahim Bouzahir, Ahmed Abriane, Lamia Boukaya & Fatima Charef. (2023) Analyse bibliométrique de l’adoption des innovation technologiques : une étude approfondie des publications scientifiques sur m-banking. SHS Web of Conferences 175, pages 01003.
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Hicham Bahida, Rachid Ziky, Fatima Charef, Brahim Bouzahir, Ahmed Abriane & Lamia Boukaya. (2023) Exploring factors and the role of environmental responsibility in m-banking adoption: A systematic review. E3S Web of Conferences 412, pages 01004.
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Manaf Al-Okaily, Dimah Al-Fraihat, Mutaz M. Al-Debei & Aws Al-Okaily. (2022) Factors Influencing the Decision to Utilize eTax Systems During the COVID-19 Pandemic. International Journal of Electronic Government Research 18:1, pages 1-24.
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Ashraf Hilal & Concepción Varela-Neira. (2022) Understanding Consumer Adoption of Mobile Banking: Extending the UTAUT2 Model with Proactive Personality. Sustainability 14:22, pages 14708.
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Dong Tian, Shuo Hao, Weisong Mu, Jia Shi & Jianying Feng. (2021) Chinese consumers' selection of wine purchasing channels: influence of demographic characteristics, perceived value factors, social factors and wine knowledge. British Food Journal 124:11, pages 3522-3539.
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Poulami Saha & Kunjangada B. Kiran. (2022) What insisted baby boomers adopt unified payment interface as a payment mechanism?: an exploration of drivers of behavioral intention. Journal of Advances in Management Research 19:5, pages 792-809.
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Shavneet Sharma, Gurmeet Singh, Loveleen Gaur & Anam Afaq. (2022) Exploring customer adoption of autonomous shopping systems. Telematics and Informatics 73, pages 101861.
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Sheshadri Chatterjee, Nripendra P. Rana & Yogesh K. Dwivedi. (2021) Assessing Consumers’ Co‐production and Future Participation On Value Co‐creation and Business Benefit: an F-P-C-B Model Perspective. Information Systems Frontiers 24:3, pages 945-964.
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Ajay Jose, Sonia Mathew, Rejikumar G.Dony Peter Chacko & Ajith K. Thomas. (2021) The role of switching cost in the e-service recovery framework among banking customers. International Journal of Quality and Service Sciences 14:1, pages 86-109.
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Ali Matar & Abdelbaset M Alkhawaldeh. (2022) Adoption of electronic cards using Wi-Fi platform services by clients of banking sector during COVID-19 pandemic. International Journal of Engineering Business Management 14, pages 184797902211127.
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Jong Min Kim, Eunkyung Lee & Marcello M. Mariani. (2021) The influence of launching mobile channels on online customer reviews. Journal of Business Research 137, pages 366-378.
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Raed S. Algharabat & Nripendra P. Rana. (2020) Social Commerce in Emerging Markets and its Impact on Online Community Engagement. Information Systems Frontiers 23:6, pages 1499-1520.
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Arjun R, Abhisek Kuanr & Suprabha KR. (2021) Developing banking intelligence in emerging markets: Systematic review and agenda. International Journal of Information Management Data Insights 1:2, pages 100026.
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Rishi Manrai, Utkarsh Goel & Prashant Dev Yadav. (2021) Factors affecting adoption of digital payments by semi-rural Indian women: extension of UTAUT-2 with self-determination theory and perceived credibility. Aslib Journal of Information Management 73:6, pages 814-838.
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Shavneet Sharma, Gurmeet Singh & Rashmini Sharma. (2021) For it is in giving that we receive: Investigating gamers’ gifting behaviour in online games. International Journal of Information Management 60, pages 102363.
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Yassine Jadil, Nripendra P. Rana & Yogesh K. Dwivedi. (2021) A meta-analysis of the UTAUT model in the mobile banking literature: The moderating role of sample size and culture. Journal of Business Research 132, pages 354-372.
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Rashmini Sharma, Gurmeet Singh & Shavneet Sharma. (2020) Modelling internet banking adoption in Fiji: A developing country perspective. International Journal of Information Management 53, pages 102116.
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Wassan Abdullah Alkhowaiter. (2020) Digital payment and banking adoption research in Gulf countries: A systematic literature review. International Journal of Information Management 53, pages 102102.
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Masood Ul Hassan, Muhammad Shahid Iqbal & Ume Habibah. (2020) Self-Service Technology Service Quality: Building Loyalty and Intention Through Technology Trust in Pakistani Service Sector. SAGE Open 10:2, pages 215824402092441.
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Prianka Sarker, Nripendra P. Rana, Laurie Hughe & Yogesh K. Dwivedi. 2020. Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation. Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation 404 418 .
Shavneet Sharma, Gurmeet Singh, Loveleen Gaur & Anam Afaq. (2022) Exploring Customer Adoption of Autonomous Shopping Systems. SSRN Electronic Journal.
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