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Journal of Public Relations Research Volume 26, 2014 - Issue 1
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ARTICLES

Revisiting the Effectiveness of Base Crisis Response Strategies in Comparison of Reputation Management Crisis Responses

Sora Kim Public Relations, College of Journalism and Communications, University of FloridaCorrespondence[email protected]
&
Kang Hoon Sung Public Relations, College of Journalism and Communications, University of Florida
Pages 62-78 | Published online: 12 Sep 2013

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Liang Ma. (2023) Investigating Stakeholders’ Reactions to Crises in the Nonprofit Sector Through the Lens of Social Identity Theory. Journal of Public Relations Research 35:2, pages 113-133.
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Yeonsoo Kim, Iccha Basnyat & Shana Meganck. (2023) The Role of Base Crisis Response and Dialogic Competency: Employee Response to COVID-19 Internal Crisis Communication. Journal of Public Relations Research 35:1, pages 37-61.
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Jordan Morehouse & Lucinda L. Austin. (2022) The Impact of Religion in Situational Crisis Communication Theory: An Examination of Religious Rhetoric and Religiosity. Journal of Media and Religion 21:2, pages 105-123.
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Linwan Wu & Holly Overton. (2022) Examining native CSR advertising as a post-crisis response strategy. International Journal of Advertising 41:2, pages 354-381.
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Sun-Young Park, Moonhee Cho & Soojin Kim. (2021) The effect of CSR expectancy violation: value from expectancy violation theory and confirmation bias. Journal of Marketing Communications 27:4, pages 365-388.
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Elmie Nekmat & Dewei Kong. (2019) Effects of online rumors on attribution of crisis responsibility and attitude toward organization during crisis uncertainty. Journal of Public Relations Research 31:5-6, pages 133-151.
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Bey-Ling Sha. (2018) Editor’s essay: From anxiety to action. Journal of Public Relations Research 30:5-6, pages 179-183.
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Denise P. Ferguson, J. D. Wallace & Robert C. Chandler. (2018) Hierarchical consistency of strategies in image repair theory: PR practitioners’ perceptions of effective and preferred crisis communication strategies. Journal of Public Relations Research 30:5-6, pages 251-272.
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Audra Diers-Lawson. (2017) A State of Emergency in Crisis Communication an Intercultural Crisis Communication Research Agenda. Journal of Intercultural Communication Research 46:1, pages 1-54.
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Fang Wu, Yi-Hui Christine Huang & Lang Kao. (2016) East meets West: a new contextual perspective for crisis communication theory. Asian Journal of Communication 26:4, pages 350-370.
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Liang Ma & Mengqi (Monica) Zhan. (2016) Effects of attributed responsibility and response strategies on organizational reputation: A meta-analysis of situational crisis communication theory research. Journal of Public Relations Research 28:2, pages 102-119.
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Donna Wong & Yue Meng-Lewis. (2023) The Good, The Bad, and The Ugly – Situational Crisis Communication and the COVID-19 Pandemic Tokyo 2020 Olympic Games. Communication & Sport 12:1, pages 99-129.
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Ziyuan Zhou, Xueying Zhang & Eyun‐Jung Ki. (2023) Enhancing the efficacy of instructing and adjusting information: An exploration of interactivity and vividness. Journal of Contingencies and Crisis Management 31:4, pages 809-825.
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Rongting Niu & Xin Ma. (2023) Warranted inferences of mediation and possibility of a threshold effect: Verifying the mediating effects of anger in situational crisis communication theory. Public Relations Review 49:5, pages 102372.
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Lauren B. Cain, Jeannette Sutton & Michele K. Olson. (2023) Wireless Emergency Alerts and organisational response: Instructing and adjusting information in alerts. Journal of Contingencies and Crisis Management.
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Yeonsoo Kim, Shana Meganck & Iccha Basnyat. (2023) Effects of internal crisis communication during the COVID-19 pandemic: employee perceptions of communication quality, leadership and relational outcomes. Corporate Communications: An International Journal.
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Sejung Park & Jin-A Choi. (2022) Comparing public responses to apologies: examining crisis communication strategies using network analysis and topic modeling. Quality & Quantity 57:4, pages 3603-3620.
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Ryan P. Fuller, Amy Mickel, Laura Riolli & Andrew Pyle. (2023) Meeting information needs in a natural hazard: Development of crisis information needs and adequacy for internal stakeholders (CINA-IS) scale. Natural Hazards Research 3:2, pages 305-312.
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Chia-Chen Tu, Man-Ling Chang & Yu-Ching Chiao. (2021) Are we all in the same boat? Appropriate response strategies to collective CSR crises. Asia Pacific Journal of Management 40:2, pages 483-515.
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Abbie Iveson, Magnus Hultman, Vasileios Davvetas & Pejvak Oghazi. (2022) Less speed more haste: The effect of crisis response speed and information strategy on the consumer−brand relationship. Psychology & Marketing 40:2, pages 391-407.
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Fang Wu & Deya Xu. (2020) Making the Most Effective Strategy More Effective: Examining the Situational and Interaction Effects of Accommodative CCSs in Corporate Crises. International Journal of Business Communication 60:1, pages 260-286.
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Gijs Fannes & An-Sofie Claeys. (2022) Shaping Attributions of Crisis Responsibility in the Case of an Accusation: The Role of Active and Passive Voice in Crisis Response Strategies. Journal of Language and Social Psychology 42:1, pages 3-30.
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Tomasz A. Fediuk, Isabel C. Botero & Kristin M. Pace. 2022. The Handbook of Crisis Communication. The Handbook of Crisis Communication 31 51 .
Lieze Schoofs, An‐Sofie Claeys & Eva Koppen. 2022. The Handbook of Crisis Communication. The Handbook of Crisis Communication 391 404 .
Gijs Fannes & An‐Sofie Claeys. 2022. The Handbook of Crisis Communication. The Handbook of Crisis Communication 357 371 .
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Anna Farmaki, Elias Hadjielias, Hossein Olya, Babak Taheri & Maria Hadjielia Drotarova. (2022) CSR communication and international marketing: Insights from the COVID-19 pandemic. International Marketing Review.
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Ziyuan Zhou, Xueying Zhang & Eyun-Jung Ki. (2022) Crisis response strategy manipulation: A systematic review and a test of nuances. Public Relations Review 48:3, pages 102208.
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Sungsu Kim. (2022) It is time that matters in crisis communication: The role of temporal distance and crisis threat appraisal. Public Relations Review 48:2, pages 102155.
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Lieze Schoofs, Gijs Fannes & An-Sofie Claeys. (2022) Empathy as a main ingredient of impactful crisis communication: The perspectives of crisis communication practitioners. Public Relations Review 48:1, pages 102150.
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James Ndone & Jihye Park. (2022) Crisis communication: The mediating role of cognitive and affective empathy in the relationship between crisis type and crisis response strategy on post-crisis reputation and forgiveness. Public Relations Review 48:1, pages 102136.
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Islam Elbayoumi Salem, Zakaria Elkhwesky & Haywantee Ramkissoon. (2021) A content analysis for government’s and hotels’ response to COVID-19 pandemic in Egypt. Tourism and Hospitality Research 22:1, pages 42-59.
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Yingru Ji & Sora Kim. (2021) Public expectations of crisis outcomes in the social media era in China: A communication-mediated psychological mechanism. Public Relations Review 47:5, pages 102119.
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Xiaochen Angela Zhang & Nancy Muturi. (2021) Organizational legitimacy for high-risk facilities: Examining the case of NBAF. Public Relations Review 47:4, pages 102087.
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Anna Kochigina, Katerina Tsetsura & Maureen Taylor. (2021) Together in crisis: A comparison of organizational and faith-holders’ crisis communication. Public Relations Review 47:4, pages 102086.
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Ayşe ÖZER & Ali Ender ALTUNOĞLU. (2021) Olumsuz Ewom Mesajlarının Kriz İletişimi Stratejileri Kapsamında Değerlendirilmesi: 4 ve 5 Yıldızlı Otel İşletmelerine Yönelik Nitel Bir AraştırmaEvaluation of Negative Ewom Messages Within the Scope of Crisis Communication Strategies: A Qualitative Research for 4 and 5-Star Hotel. Alanya Akademik Bakış 5:3, pages 1249-1274.
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Derrick Holland, Trent Seltzer & Anna Kochigina. (2021) Practicing transparency in a crisis: Examining the combined effects of crisis type, response, and message transparency on organizational perceptions. Public Relations Review 47:2, pages 102017.
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Bich Ngoc Do & Tuan Phong Nham. (2021) BRAND CRISIS RESPONSE STRATEGIES: A TYPOLOGIES CONTINUUM. Business: Theory and Practice 22:1, pages 146-158.
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Moonhee Cho, Sun-Young Park & Soojin Kim. (2021) When an organization violates public expectations: A comparative analysis of sustainability communication for corporate and nonprofit organizations. Public Relations Review 47:1, pages 101928.
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Eunice Castro Seixas. (2021) War Metaphors in Political Communication on Covid-19. Frontiers in Sociology 5.
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Xueying Zhang & Ziyuan Zhou. (2020) Do instructing and adjusting information make a difference in crisis responsibility attribution? Merging fear appeal studies with the defensive attribution hypothesis. Public Relations Review 46:5, pages 101979.
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Tyler G. Page. (2020) Measuring success: Explications and measurement scales of instructing information and adjusting information. Public Relations Review 46:4, pages 101952.
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Bingjie Liu-Lastres, Hany Kim & Tianyu Ying. (2019) Learning from past crises: Evaluating hotels’ online crisis responses to health crises. Tourism and Hospitality Research 20:3, pages 372-378.
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Tyler G. Page. (2019) I Didn’t Do It: Comparing Denial Posture Crisis Strategies Between Government and Business. Corporate Reputation Review 23:1, pages 24-41.
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Jonathan Borden & Xiaochen Angela Zhang. (2019) Linguistic Crisis Prediction: An Integration of the Linguistic Category Model in Crisis Communication. Journal of Language and Social Psychology 38:5-6, pages 650-679.
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Jarim Kim. (2019) Underlying processes of SCCT: Mediating roles of preventability, blame, and trust. Public Relations Review 45:3, pages 101775.
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Sora Kim & Hyejoon Rim. (2019) The Role of Public Skepticism and Distrust in the Process of CSR Communication. International Journal of Business Communication, pages 232948841986688.
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Jeong-Hyeon Lee & Soo-Yeon Kim. (2019) The Effects of Stealing Thunder, Pre-crisis Reputation and Types of Crisis Based on Safety on Public’s Authenticity Perception and Crisis Communication Reactive Behavior. Korean Journal of Journalism & Communication Studies 63:2, pages 145-176.
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Rachel L. Whitten & W. Timothy Coombs. 2017. The Handbook of Financial Communication and Investor Relations. The Handbook of Financial Communication and Investor Relations 23 32 .
Hamza Saad Mohamed. (2017) The Effects of Utilizing Social Media Tools During Crisis from Public Relations Practitioners' Views in the UAE. International Journal of Online Marketing 7:4, pages 21-38.
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Tae Ho Lee & Lois A. Boynton. (2017) Conceptualizing transparency: Propositions for the integration of situational factors and stakeholders’ perspectives. Public Relations Inquiry 6:3, pages 233-251.
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Othello Richards JR, Christopher Wilson, Kris Boyle & Jordan Mower. (2017) A knockout to the NFL’s reputation?: A case study of the NFL’s crisis communications strategies in response to the Ray Rice scandal. Public Relations Review 43:3, pages 615-623.
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W. Timothy Coombs, Sherry Jean Holladay & An-Sofie Claeys. (2016) Debunking the myth of denial’s effectiveness in crisis communication: context matters. Journal of Communication Management 20:4, pages 381-395.
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Yi-Hui Christine Huang, Fang Wu & Yang Cheng. (2016) Crisis communication in context: Cultural and political influences underpinning Chinese public relations practice. Public Relations Review 42:1, pages 201-213.
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Bingjie Liu, Hany Kim & Lori Pennington-Gray. (2015) Responding to the bed bug crisis in social media. International Journal of Hospitality Management 47, pages 76-84.
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