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Journal of Public Relations Research Volume 30, 2018 - Issue 5-6
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Original Research

Hierarchical consistency of strategies in image repair theory: PR practitioners’ perceptions of effective and preferred crisis communication strategies

Denise P. FergusonCollege of Liberal Arts and Sciences, Azusa Pacific University, Azusa, USACorrespondence[email protected]
,
J. D. WallaceCommunication and Sociology, Abilene Christian University, Abilene, USA
&
Robert C. ChandlerCommunication and Journalism, Lipscomb University, Nashville, USA
Pages 251-272 | Received 28 Mar 2017, Accepted 03 Nov 2018, Published online: 28 Nov 2018

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Alvin Zhou, Luke W. Capizzo, Tyler G. Page & Elizabeth L. Toth. (2023) Exploring Public Relations Research Topics and Inter-Cluster Dynamics Through Computational Modeling (2010-2020): A Study Based on Two SSCI Journals. Journal of Public Relations Research 35:3, pages 135-161.
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Chiaoning Su, Rebecca Mercado Jones & Valerie Palmer-Mehta. (2022) The Hall of Shame: Reconstituting Dominant Masculinities in The New York Times’ Representation of U.S. #MeToo Offenders’ Apologias. The Communication Review 25:1, pages 1-29.
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Jacqueline Burgess & Christian Jones. (2021) In a story-driven game, if the ending sucks it can ruin the whole franchise”: evaluating a narrative brand’s crisis recovery. Leisure/Loisir 45:1, pages 95-120.
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Gregory A. Cranmer, Darren Linvill, Hudson Smith, Bryan Denham, Joseph Bober, Kevin Nutt & William Seaton. Social media trolls as faux third-party agents of image repair: China’s disinformation campaign and statecraft in the Daryl Morey affair. Journal of Applied Communication Research 0:0, pages 1-22.
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Articles from other publishers (14)

Tyler G. Page, Alvin Zhou & Luke W. Capizzo. (2023) Finding the path beyond reputation repair: A structural topic modeling analysis of the crisis communication paradigm in public relations. Public Relations Review 49:4, pages 102349.
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Da Eun Song & Youngmin Yoon. (2023) A Content Analysis of YouTube Influencers’ Apology Videos : Focusing on Message Strategy and Nonverbal Communication. Korean Journal of Journalism & Communication Studies 67:3, pages 239-290.
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Chia-Chen Tu, Man-Ling Chang & Yu-Ching Chiao. (2021) Are we all in the same boat? Appropriate response strategies to collective CSR crises. Asia Pacific Journal of Management 40:2, pages 483-515.
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Rindang Senja Andarini, Miftha Pratiwi, Rini Setiyowati & Anang Dwi Santoso. (2023) Indonesian public officials after erroneous statements about COVID-19: An application of image restoration theory. Frontiers in Political Science 4.
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Elisabeth Nöhammer, Robert Schorn & Nina Becker. (2022) Optimizing the Organizational Crisis Communication Portfolio. Corporate Reputation Review.
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Rouven Kollitz, Sascha Ruhle & Annika Wilhelmy. (2022) How to deal with negative online employer reviews: An application of image repair theory. International Journal of Selection and Assessment 30:4, pages 526-544.
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Miftha Pratiwi, , Rindang Senja Andarini, Rini Setiyowati & Anang Dwi Santoso. (2022) Visualisation of image restoration for Indonesian public officials during the Covid-19 Pandemic. Jurnal Studi Komunikasi (Indonesian Journal of Communications Studies) 6:3, pages 885-902.
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Grace Y. Choi & Anne Marie Mitchell. (2022) So sorry, now please watch: Identifying image repair strategies, sincerity and forgiveness in YouTubers’ apology videos. Public Relations Review 48:4, pages 102226.
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Augustine Pang, Yan Jin, Youngji Seo, Sung In Choi, Hui-Xun Teo, Phuong D. Le & Bryan Reber. (2021) Breaking the Sound of Silence: Explication in the Use of Strategic Silence in Crisis Communication. International Journal of Business Communication 59:2, pages 219-241.
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Augustine Pang, Eada Hogan & Igor Andrasevic. (2021) The Catholic Church abuse scandal in Ireland: two steps forward, one step back by Pope Francis?. Corporate Communications: An International Journal 27:1, pages 15-33.
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Ashlee Morgan & Violetta Wilk. (2021) Social media users’ crisis response: A lexical exploration of social media content in an international sport crisis. Public Relations Review 47:4, pages 102057.
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Deni Cikurel, Kirsten Fanning & Kevin E. Jackson. (2021) Investors' Responses to Management Getting Out Ahead of Negative Media Stories: The Moderating Effects of Management's Action Plan and the Media's Focus. Journal of Financial Reporting 6:2, pages 45-61.
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Amalia Triantafillidou & Prodromos Yannas. (2020) Social media crisis communication in racially charged crises: Exploring the effects of social media and image restoration strategies. Computers in Human Behavior 106, pages 106269.
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Kirsten Fanning & Kevin E. Jackson. (2015) The Effects of Managerss Strategic Responses to Media-Disclosed Negative Information on Investorss Judgments. SSRN Electronic Journal.
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