486
Views
64
CrossRef citations to date
0
Altmetric
Original Articles

A Study of Doctors' and Patients' Communication During a Primary Care Consultation: Implications for Communication Training

Pages 169-194 | Published online: 29 Oct 2010

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (23)

Luke C. Collins, Dana Gablasova & John Pill. (2022) ’Doing Questioning’ in the Emergency Department (ED). Health Communication 0:0, pages 1-9.
Read now
Amy L. Delaney & Gabi Singleton. (2020) Information and Relationship Functions of Communication between Pregnant Women and Their Health Care Providers. Communication Studies 71:5, pages 800-822.
Read now
Heather M. Traino & Laura A. Siminoff. (2016) Keep it going: maintaining health conversations using relational and instrumental approaches. Health Communication 31:3, pages 308-319.
Read now
Anne Ray Streeter, Nancy Grant Harrington & Derek R. Lane. (2015) Communication Behaviors Associated with the Competent Nursing Handoff. Journal of Applied Communication Research 43:3, pages 294-314.
Read now
MariaK. Venetis, JeffreyD. Robinson & Thomas Kearney. (2013) Consulting With a Surgeon Before Breast Cancer Surgery: Patient Question Asking and Satisfaction. Journal of Health Communication 18:8, pages 943-959.
Read now
Jiran Hou & Minsun Shim. (2010) The Role of Provider–Patient Communication and Trust in Online Sources in Internet Use for Health-Related Activities. Journal of Health Communication 15:sup3, pages 186-199.
Read now
MarlaL. Clayman, AnjaliU. Pandit, AshleyR. Bergeron, KenzieA. Cameron, Emily Ross & MichaelS. Wolf. (2010) Ask, Understand, Remember: A Brief Measure of Patient Communication Self-Efficacy Within Clinical Encounters. Journal of Health Communication 15:sup2, pages 72-79.
Read now
Michael Diefenbach, Gina Turner, KristenM. Carpenter, Lisa Kennedy Sheldon, KarenM. Mustian, MaryA. Gerend, Christine Rini, Christian von Wagner, EllenR. Gritz, Amy McQueen, HeatherM. Prayor-Patterson & SuzanneM. Miller. (2009) Cancer and Patient–Physician Communication. Journal of Health Communication 14:sup1, pages 57-65.
Read now
KellyB. Haskard$suffix/text()$suffix/text(), M. Robin DiMatteo & John Heritage. (2009) Affective and Instrumental Communication in Primary Care Interactions: Predicting the Satisfaction of Nursing Staff and Patients. Health Communication 24:1, pages 21-32.
Read now
Karen Elizabeth Goodall, Chris McVittie & Michelle Magill. (2009) Birth choice following primary Caesarean section: mothers' perceptions of the influence of health professionals on decision‐making. Journal of Reproductive and Infant Psychology 27:1, pages 4-14.
Read now
Nancy Grant Harrington, GretchenR. Norling, FlorenceM. Witte, Judith Taylor & JamesE. Andrews. (2007) The Effects of Communication Skills Training on Pediatricians' and Parents' Communication During “Sick Child” Visits. Health Communication 21:2, pages 105-114.
Read now
TheodoreA. Avtgis, Maria Brann & SydneyM. Staggers. (2006) Perceived Information Exchange and Health Control Expectancies as Influenced by a Patient's Medical Interview Situation. Communication Research Reports 23:4, pages 231-237.
Read now
LilaJ. Finney Rutten, Erik Augustson & Kay Wanke. (2006) Factors Associated with Patients' Perceptions of Health Care Providers' Communication Behavior. Journal of Health Communication 11:sup001, pages 135-146.
Read now
DavidH. Gustafson, FionaM. McTavish, William Stengle, Denise Ballard, Ellen Jones, Karen Julesberg, Helene McDowell, Gina Landucci & Robert Hawkins. (2005) Reducing the Digital Divide for Low-income Women With Breast Cancer: A Feasibility Study of a Population-Based Intervention. Journal of Health Communication 10:sup1, pages 173-193.
Read now
Glenn S Pransky, William S Shaw, Renee-Louise Franche & Andrew Clarke. (2004) Disability prevention and communication among workers, physicians, employers, and insurers—current models and opportunities for improvement. Disability and Rehabilitation 26:11, pages 625-634.
Read now
KellyS. McNeilis. (2002) Assessing communication competence in the primary care medical interview. Communication Studies 53:4, pages 400-428.
Read now
Kelly S. McNeilis. (2001) Analyzing Communication Competence in Medical Consultations. Health Communication 13:1, pages 5-18.
Read now
Deborah Socha McGee & DonaldJ. Cegala. (1998) Patient communication skills raining for improved communication competence in the primary care medical consultation. Journal of Applied Communication Research 26:4, pages 412-430.
Read now
Donald J. Cegala, Mary Thoesen Coleman & Jeanine Warisse Turner. (1998) The Development and Partial Assessment of the Medical Communication Competence Scale. Health Communication 10:3, pages 261-288.
Read now

Articles from other publishers (41)

Yongmi Lee, Hyekyoung Kim & Younjae Oh. (2023) Effects of Communication Skills and Organisational Communication Satisfaction on Self-Efficacy for Handoffs among Nurses in South Korea. Healthcare 11:24, pages 3125.
Crossref
Douglas Ashwell, Joanna Cullinane & Stephen M. Croucher. (2022) COVID-19 vaccine hesitancy and patient self-advocacy: a statistical analysis of those who can and can’t get vaccinated. BMC Public Health 22:1.
Crossref
Meral Ozcinar. (2021) A Bibliometric Analysis of Communication Education Research (1990-2020). Online Journal of Communication and Media Technologies 11:4, pages e202117.
Crossref
Çiğdem KARAKAYA, Fulya ERENDAG SUMER, Zuhal GÖK DEMİR & Emel DURMAZ. (2021) Is Communication A Receipt For Doctors? The Relationship Between Communication Competence And Trust: A Research On Breast PatientsDoktorlar İçin İletişim Bir Reçete midir? İletişim Yeterliliği ve Güven Arasındaki İlişki: Meme Hastaları Üzerine Bir Araştırma. Türkiye İletişim Araştırmaları Dergisi:37, pages 92-108.
Crossref
Theresa Schachner, Christoph Gross, Andrea Hasl, Florian v Wangenheim & Tobias Kowatsch. (2021) Deliberative and Paternalistic Interaction Styles for Conversational Agents in Digital Health: Procedure and Validation Through a Web-Based Experiment. Journal of Medical Internet Research 23:1, pages e22919.
Crossref
Maija Peltola, Pekka Isotalus & Päivi Åstedt-Kurki. (2018) Patients’ Interpersonal Communication Experiences in the Context of Type 2 Diabetes Care. Qualitative Health Research 28:8, pages 1267-1282.
Crossref
Barbara K. Giambra, Stephen M. Haas, Maria T. Britto & Ellen A. Lipstein. (2018) Exploration of Parent–Provider Communication During Clinic Visits for Children With Chronic Conditions. Journal of Pediatric Health Care 32:1, pages 21-28.
Crossref
Anne Ray Streeter & Nancy Grant Harrington. (2017) Nurse Handoff Communication. Seminars in Oncology Nursing 33:5, pages 536-543.
Crossref
Howard S. Gordon & Richard L. Street. (2016) How Physicians, Patients, and Observers Compare on the Use of Qualitative and Quantitative Measures of Physician–Patient Communication. Evaluation & the Health Professions 39:4, pages 496-511.
Crossref
Marleah Dean, John Oetzel & David P. Sklar. (2014) Communication in Acute Ambulatory Care. Academic Medicine 89:12, pages 1617-1622.
Crossref
Ginetta Salvalaggio, Robert McKim, Marliss Taylor & T. Cameron Wild. (2013) Patient–Provider Rapport in the Health Care of People Who Inject Drugs. SAGE Open 3:4, pages 215824401350925.
Crossref
T. C. olde Hartman, H. van Ravesteijn & P. Lucassen. (2012) Onverklaarde lichamelijke klachten. Huisarts en wetenschap 55:7, pages 301-305.
Crossref
Phyllis Butow, Melanie Bell, David Goldstein, Ming Sze, Lynley Aldridge, Sarah Abdo, Michelle Mikhail, Skye Dong, Rick Iedema, Ray Ashgari, Rina Hui & Maurice Eisenbruch. (2011) Grappling with cultural differences; Communication between oncologists and immigrant cancer patients with and without interpreters. Patient Education and Counseling 84:3, pages 398-405.
Crossref
Lynne Robins, Saskia Witteborn, Lanae Miner, Larry Mauksch, Kelly Edwards & Douglas Brock. (2011) Identifying transparency in physician communication. Patient Education and Counseling 83:1, pages 73-79.
Crossref
Shobha MocherlaUsha Raman & Brien Holden. (2010) Clinician-Patient Communication in a Glaucoma Clinic in India. Qualitative Health Research 21:3, pages 429-440.
Crossref
Graham D. Bodie & Margaret Fitch‐Hauser. 2010. Listening and Human Communication in the 21st Century. Listening and Human Communication in the 21st Century 46 93 .
Karen G. ScandrettEva B. Reitschuler-CrossLauren NelsonJ. Alex SangerMaia FeigonElizabeth BoydChih-Hung ChangJudith A. PaiceJoshua M. HauserAlexey ChamkinPaul BalfourAlexei StolbunovCharles L. BennettLinda L. Emanuel. (2010) Feasibility and Effectiveness of the NEST13+ as a Screening Tool for Advanced Illness Care Needs. Journal of Palliative Medicine 13:2, pages 161-169.
Crossref
Julie Apker, Larry A. Mallak, E. Brooks ApplegateIIIIII, Scott C. Gibson, Jason J. Ham, Neil A. Johnson & Richard L. StreetJrJr. (2010) Exploring Emergency Physician–Hospitalist Handoff Interactions: Development of the Handoff Communication Assessment. Annals of Emergency Medicine 55:2, pages 161-170.
Crossref
Jung-A LeeSun-Hee LeeJong-Hyock ParkJae-Hyun ParkSung-Gyeong KimJu-Hyun Seo. (2010) Analysis of the Factors Related to the Needs of Patients with Cancer. Journal of Preventive Medicine and Public Health 43:3, pages 222.
Crossref
Mary M. Step, Julia Hannum Rose, Jeffrey M. Albert, Vinay K. Cheruvu & Laura A. Siminoff. (2009) Modeling patient-centered communication: Oncologist relational communication and patient communication involvement in breast cancer adjuvant therapy decision-making. Patient Education and Counseling 77:3, pages 369-378.
Crossref
Eva K Mårtenson, Astrid M Fägerskiöld & Carina M Berterö. (2009) Observations of health-care professionals sharing and contributing responsibility in paediatric caring situations. International Journal of Nursing Practice 15:3, pages 185-190.
Crossref
Yannis Pappas & Clive Seale. (2009) The opening phase of telemedicine consultations: An analysis of interaction. Social Science & Medicine 68:7, pages 1229-1237.
Crossref
L. L. DuBenske, M.-Y. Chih, S. Dinauer, D. H. Gustafson & J. F. Cleary. (2008) Development and Implementation of a Clinician Reporting System for Advanced Stage Cancer: Initial Lessons Learned. Journal of the American Medical Informatics Association 15:5, pages 679-686.
Crossref
Yasuharu Tokuda, Sawako Okamoto, Yasuo Yoshioka, Masao Aizawa, Makiro Tanaka, Kazuhisa Motomura & Keiko Hayano. (2008) The Influence of Medical Jargon Mixed with Foreign Terminology in the Japanese Clinical Environment. Internal Medicine 47:14, pages 1329-1334.
Crossref
Denise T.D. de Ridder, Nicolet C.M. Theunissen & Sandra M. van Dulmen. (2007) Does training general practitioners to elicit patients’ illness representations and action plans influence their communication as a whole?. Patient Education and Counseling 66:3, pages 327-336.
Crossref
David W. Lounsbury, Thomas C. Reynolds, Bruce D. Rapkin, Mark E. Robson & Jamie Ostroff. (2007) Protecting the privacy of third-party information: Recommendations for social and behavioral health researchers. Social Science & Medicine 64:1, pages 213-222.
Crossref
Han Z. Li & Juanita Lundgren. (2005) Training patients to ask information verifying questions in medical interviews. Health Education 105:6, pages 451-466.
Crossref
Adele Ring, Christopher F. Dowrick, Gerry M. Humphris, John Davies & Peter Salmon. (2005) The somatising effect of clinical consultation: What patients and doctors say and do not say when patients present medically unexplained physical symptoms. Social Science & Medicine 61:7, pages 1505-1515.
Crossref
David H. Gustafson. 2009. Outcomes Assessment in Cancer. Outcomes Assessment in Cancer 305 328 .
Hilde Eide, Richard Frankel, Anne Christine Bull Haaversen, Kerstin Anine Vaupel, Peter K. Graugaard & Arnstein Finset. (2004) Listening for feelings: identifying and coding empathic and potential empathic opportunities in medical dialogues. Patient Education and Counseling 54:3, pages 291-297.
Crossref
Dean Schillinger, Andrew Bindman, Frances Wang, Anita Stewart & John Piette. (2004) Functional health literacy and the quality of physician–patient communication among diabetes patients. Patient Education and Counseling 52:3, pages 315-323.
Crossref
Neeraj K Arora. (2003) Interacting with cancer patients: the significance of physicians’ communication behavior. Social Science & Medicine 57:5, pages 791-806.
Crossref
Angela Towle, William Godolphin, Jennifer Manklow & Holly Wiesinger. (2003) Patient perceptions that limit a community-based intervention to promote participation. Patient Education and Counseling 50:3, pages 231-233.
Crossref
Donald J. Cegala. (2003) Patient communication skills training: a review with implications for cancer patients. Patient Education and Counseling 50:1, pages 91-94.
Crossref
Donald J Cegala & Stefne Lenzmeier Broz. (2002) Physician communication skills training: a review of theoretical backgrounds, objectives and skills. Medical Education 36:11, pages 1004-1016.
Crossref
Tarja Kettunen, Marita Poskiparta & Maija Gerlander. (2002) Nurse–patient power relationship: preliminary evidence of patients’ power messages. Patient Education and Counseling 47:2, pages 101-113.
Crossref
Cathy Gillotti, Teresa Thompson & Kelly McNeilis. (2002) Communicative competence in the delivery of bad news. Social Science & Medicine 54:7, pages 1011-1023.
Crossref
P.N. Butow, R.F. Brown, S. Cogar, M.H.N. Tattersall & S.M. Dunn. (2002) Oncologists' reactions to cancer patients' verbal cues. Psycho-Oncology 11:1, pages 47-58.
Crossref
Donald J. CegalaDouglas M. Post & Leola McClure. (2002) The Effects of Patient Communication Skills Training on the Discourse of Older Patients During a Primary Care Interview. Journal of the American Geriatrics Society 49:11, pages 1505-1511.
Crossref
Robert R. Weaver. 2001. Changing Consumers and Changing Technology in Health Care and Health Care Delivery. Changing Consumers and Changing Technology in Health Care and Health Care Delivery 131 149 .
Donald J. Cegala, Leola McClure, Terese M. Marinelli & Douglas M. Post. (2000) The effects of communication skills training on patients’ participation during medical interviews. Patient Education and Counseling 41:2, pages 209-222.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.