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Internet Reference Services Quarterly Volume 14, 2009 - Issue 3-4
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Articles

Ask Us Anytime: Creating a Searchable FAQ Using Email and Chat Reference Transcripts

Sherri Jones Hesburgh Libraries, University of Notre Dame, Notre Dame, IN, USA
,
Jessica Kayongo Hesburgh Libraries, University of Notre Dame, Notre Dame, IN, USA
&
John Scofield Hesburgh Libraries, University of Notre Dame, Notre Dame, IN, USA
Pages 67-81 | Published online: 17 Dec 2009

Citations (5)

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Read on this site (3)

Vanessa Arce & Michelle Ehrenpreis. (2023) Improving a Library FAQ: Assessment and Reflection of the First Year’s Use. The Reference Librarian 64:1, pages 35-50.
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Jaci Wilkinson. (2019) When to Build an FAQ: A Case Study. Public Services Quarterly 15:2, pages 142-150.
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Jason Coleman, Melissa N. Mallon & Leo Lo. (2016) Recent Changes to Reference Services in Academic Libraries and Their Relationship to Perceived Quality: Results of a National Survey. Journal of Library Administration 56:6, pages 673-696.
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Articles from other publishers (2)

Jaci Wilkinson, Alyssa Denneler, Leanne Nay & Anna Marie Johnson. (2021) Constructing citations: reviewing chat transcripts to improve citation assistance as a service. Reference Services Review 49:2, pages 194-210.
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Lili Luo & Emily Weak. (2011) Texting 4 Answers. Reference & User Services Quarterly 51:2, pages 133-142.
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