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Asia Pacific Journal of Tourism Research Volume 24, 2019 - Issue 6
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Articles

Cruising in Asia: what can we dig from online cruiser reviews to understand their experience and satisfaction

Shuting TaoDepartment of Hospitality & Tourism Management, Kyungsung University, Busan, Republic of KoreaView further author information
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Hak-Seon KimDepartment of Hospitality & Tourism Management, Kyungsung University, Busan, Republic of KoreaCorrespondence[email protected]
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Pages 514-528 | Published online: 22 Mar 2019

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Rijul Chaturvedi, Sanjeev Verma, Faizan Ali & Satish Kumar. (2023) Reshaping Tourist Experience with AI-Enabled Technologies: A Comprehensive Review and Future Research Agenda. International Journal of Human–Computer Interaction 0:0, pages 1-17.
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Chung-Ming Chuang, Crystal Xinru Wu & Robin Stanley Snell. (2023) How do online travel reviews facilitate informed purchase decisions?. Asia Pacific Journal of Tourism Research 28:4, pages 323-340.
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Wilbert Manyanga, Charles Makanyeza & Zororo Muranda. (2022) The effect of customer experience, customer satisfaction and word of mouth intention on customer loyalty: The moderating role of consumer demographics. Cogent Business & Management 9:1.
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Haiyan Kong, Fevzi Okumus, Roya Rahimi, Naipeng Bu & Zihan Yin. (2022) Can Cruise Services Satisfy Chinese Outbound Travelers? An Importance–Performance Analysis. Journal of China Tourism Research 18:3, pages 533-548.
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Jiseon Ahn & Jookyung Kwon. (2022) The role of trait and emotion in cruise customers’ impulsive buying behavior: an empirical study. Journal of Strategic Marketing 30:3, pages 320-333.
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Navneet Kumar, Alexander Trupp & Stephen Pratt. (2022) Linking tourists’ and micro-entrepreneurs’ perceptions of souvenirs: the case of Fiji. Asia Pacific Journal of Tourism Research 27:1, pages 1-14.
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Articles from other publishers (25)

Xiaodong Sun, Xiulian Cao & Yui-yip Lau. (2023) Exploring cruise tourists' sentiment expression pattern from online reviews: An insight into market positioning. Tourism Management Perspectives 49, pages 101195.
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Aura Lydia Riswanto & Hak-Seon Kim. (2023) An Investigation of the Key Attributes of Korean Wellness Tourism Customers Based on Online Reviews. Sustainability 15:8, pages 6702.
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Maneerat Kanrak, Yui-yip Lau, Jingen Zhou, Jiawei Ge & Saksuriya Traiyarach. (2023) Empirical Analysis of the Cruise Shipping Network in Asia. Sustainability 15:3, pages 2010.
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Gözde Öztürk & Abdullah Tanrisevdi. 2022. Advanced Research Methods in Hospitality and Tourism. Advanced Research Methods in Hospitality and Tourism 145 162 .
Shuting Tao & Hak-Seon Kim. (2022) Online customer reviews: insights from the coffee shops industry and the moderating effect of business types. Tourism Review 77:5, pages 1349-1364.
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Masoumeh Zibarzani, Rabab Ali Abumalloh, Mehrbakhsh Nilashi, Sarminah Samad, O.A. Alghamdi, Fatima Khan Nayer, Muhammed Yousoof Ismail, Saidatulakmal Mohd & Noor Adelyna Mohammed Akib. (2022) Customer satisfaction with Restaurants Service Quality during COVID-19 outbreak: A two-stage methodology. Technology in Society 70, pages 101977.
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Narariya Dita Handani, Angellie Williady & Hak-Seon Kim. (2022) An Analysis of Customer Textual Reviews and Satisfaction at Luxury Hotels in Singapore’s Marina Bay Area (SG-Clean-Certified Hotels). Sustainability 14:15, pages 9382.
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Luís Machado da Luz, António Pais Antunes, Vítor Caldeirinha, Jordi Caballé-Valls & Lorena Garcia-Alonso. (2022) Cruise destination characteristics and performance: Application of a conceptual model to North Atlantic islands of Macaronesia. Research in Transportation Business & Management 43, pages 100747.
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Narariya Dita Handani, Aura Lydia Riswanto & Hak-Seon Kim. (2022) A Study of Inbound Travelers Experience and Satisfaction at Quarantine Hotels in Indonesia during the COVID-19 Pandemic. Information 13:5, pages 254.
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Wei Fu, Shengnan Wei, Jue Wang & Hak-Seon Kim. (2022) Understanding the Customer Experience and Satisfaction of Casino Hotels in Busan through Online User-Generated Content. Sustainability 14:10, pages 5846.
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Shengnan Wei & Hak-Seon Kim. (2022) Online Customer Reviews and Satisfaction with an Upscale Hotel: A Case Study of Atlantis, The Palm in Dubai. Information 13:3, pages 150.
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Wei Fu, Eun-Kyong Choi & Hak-Seon Kim. (2022) Text Mining with Network Analysis of Online Reviews and Consumers’ Satisfaction: A Case Study in Busan Wine Bars. Information 13:3, pages 127.
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Jashim Uddin Ahmed, Rifat Iqbal, Quazi Tafsirul Islam, Mohammad Asif Gazi & Asma Ahmed. (2022) P&O Cruises: The Case of Pursuing Sustainability Goal. Asia-Pacific Journal of Management Research and Innovation 18:1-2, pages 78-87.
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Weishen Wu & Dalianus Riantama. (2022) Determining the factors affecting customer satisfaction using an extraction-based feature selection approach. PeerJ Computer Science 8, pages e850.
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Yae-Ji Kim & Hak-Seon Kim. (2022) The Impact of Hotel Customer Experience on Customer Satisfaction through Online Reviews. Sustainability 14:2, pages 848.
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José Ignacio Castillo-Manzano, Mercedes Castro-Nuño & Rafael Pozo-Barajas. (2021) Addicted to cruises? Key drivers of cruise ship loyalty behavior through an e-WOM approach. International Journal of Contemporary Hospitality Management 34:1, pages 361-381.
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Woohyuk Kim, Sung-Bum Kim & Eunhye Park. (2021) Mapping Tourists’ Destination (Dis)Satisfaction Attributes with User-Generated Content. Sustainability 13:22, pages 12650.
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Jookyung Kwon & Jiseon Ahn. (2021) The effects of cruise attributes on impulse buying behavior: the mediating role of impulsive buying tendency. International Journal of Quality and Service Sciences 13:3, pages 456-470.
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Hye-Jin Kwon, Hyun-Jeong Ban, Jae-Kyoon Jun & Hak-Seon Kim. (2021) Topic Modeling and Sentiment Analysis of Online Review for Airlines. Information 12:2, pages 78.
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Wen-Kuo Chen, Dalianus Riantama & Long-Sheng Chen. (2020) Using a Text Mining Approach to Hear Voices of Customers from Social Media toward the Fast-Food Restaurant Industry. Sustainability 13:1, pages 268.
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Huseyin Arasli, Mehmet Bahri Saydam & Hasan Kilic. (2020) Cruise Travelers’ Service Perceptions: A Critical Content Analysis. Sustainability 12:17, pages 6702.
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Yanhong Liu, Erwei Dong, Shiqi Li & Xiaowen Jie. (2020) Cruise Tourism for Sustainability: An Exploration of Value Chain in Shenzhen Shekou Port. Sustainability 12:7, pages 3054.
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Hyun-Jeong Ban, Hayeon Choi, Eun-Kyong Choi, Sanghyeop Lee & Hak-Seon Kim. (2019) Investigating Key Attributes in Experience and Satisfaction of Hotel Customer Using Online Review Data. Sustainability 11:23, pages 6570.
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Yuanyuan Guo, Yanqing Wang & Chaoyou Wang. (2019) Exploring the Salient Attributes of Short-Term Rental Experience: An Analysis of Online Reviews from Chinese Guests. Sustainability 11:16, pages 4290.
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Hyun-Jeong Ban & Hak-Seon Kim. (2019) Understanding Customer Experience and Satisfaction through Airline Passengers’ Online Review. Sustainability 11:15, pages 4066.
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