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Journal of Global Information Technology Management Volume 13, 2010 - Issue 4: Global Issues in IT Servitization and IT Service Management
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Original Articles

An International Analysis of IT Service Management Benefits and Performance Measurement

Francis GacengaUniversity of Southern Queensland, [email protected] [email protected]@usq.edu.au.View further author information
,
Aileen Cater-SteelUniversity of Southern Queensland, [email protected] [email protected]@usq.edu.au.View further author information
&
Mark TolemanUniversity of Southern Queensland, [email protected] [email protected]@usq.edu.au.View further author information
Pages 28-63 | Published online: 09 Sep 2014

Citations (12)

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Read on this site (1)

Manuel Mora, Jorge Marx Gomez, Paola Yuritzy Reyes-Delgado & Olayele Adelakun. (2022) AN INTEGRATIVE AGILE ITSM FRAMEWORK OF TENETS AND PRACTICES – ITS DESIGN AND EXPLORATORY UTILIZATION. Journal of Organizational Computing and Electronic Commerce 32:2, pages 99-129.
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Articles from other publishers (11)

Ari Widianto & Apol Pribadi Subriadi. (2022) IT service management evaluation method based on content, context, and process approach: A literature review. Procedia Computer Science 197, pages 410-419.
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João Serrano, João Faustino, Daniel Adriano, Rúben Pereira & Miguel da Silva. (2021) An IT Service Management Literature Review: Challenges, Benefits, Opportunities and Implementation Practices. Information 12:3, pages 111.
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Mohamad Nor Hassan & Aziz Deraman. 2020. Intelligent Computing. Intelligent Computing 609 628 .
Dikdik Permana Wigandi & Sfenrianto Sfenrianto. (2018) Analysis of Information Technology Management Using ITIL Version 3 (Case Study: Al-Azhar 4 Islamic High School). Analysis of Information Technology Management Using ITIL Version 3 (Case Study: Al-Azhar 4 Islamic High School).
G. Chin, Y. Benslimane & Z. Yang. (2017) Examining the application of standards for information technology service management practice: An empirical study. Examining the application of standards for information technology service management practice: An empirical study.
Arief Agus Sukmandhani, Bambang Dwi Wijanarko, Eric Gunawan, Devriady Pratama, Ford Lumban Gaol & Indrajani Sutedja. (2017) Measurement effectiveness and efficiency to improve the IT services using ITSM. Measurement effectiveness and efficiency to improve the IT services using ITSM.
Mohammed Alojail & Brian Corbitt. (2014) ITIL maturity model of IT outsourcing: Evidence from a “leading user”. ITIL maturity model of IT outsourcing: Evidence from a “leading user”.
Hillol Bala & V Ramesh. 2014. Computing Handbook, Third Edition. Computing Handbook, Third Edition 59-1 59-25 .
Crispin R. Coombs, Neil F. Doherty & Irina Neaga. 2013. Transforming Field and Service Operations. Transforming Field and Service Operations 257 269 .
Francis Gacenga, Aileen Cater-Steel, Mark Toleman & Wui-Gee Tan. 2012. Measuring Organizational Information Systems Success. Measuring Organizational Information Systems Success 102 119 .
Suren Behari, Aileen Cater-Steel, Anup Shrestha & Jeffrey Soar. (2016) A Measurement Model to Link Process Operational Measures to Risks Associated with Attainment of Business Critical Success Factors. SSRN Electronic Journal.
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