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Volume 13, Issue 4

Journal of Global Information Technology Management

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Journal of Global Information Technology Management, Volume 13, Issue 4 (2010)

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Journal of Global Information Technology Management, Volume 13, Issue 4 (2010)

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Global Issues in IT Servitization and IT Service Management

Editorial Preface

Editorial

Global Issues in IT Servitization and IT Service Management

Carol Pollard

Pages: 1-3

Published online: 09 Sep 2014

First Page PreviewforGlobal Issues in IT Servitization and IT Service Management | PDF (1.3 MB)

77 Views
1 CrossRef citations
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Original Articles

Article

IT Service Value Creation in a Global Environment

Pamela E. Carter

Pages: 4-27

Published online: 09 Sep 2014

AbstractforIT Service Value Creation in a Global Environment | References | PDF (9.3 MB)

101 Views
5 CrossRef citations
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Article

An International Analysis of IT Service Management Benefits and Performance Measurement

Francis Gacenga, Aileen Cater-Steel & Mark Toleman

Pages: 28-63

Published online: 09 Sep 2014

AbstractforAn International Analysis of IT Service Management Benefits and Performance Measurement | References | PDF (12.6 MB)

710 Views
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Article

Embedding IT Service Management in the Academic Curriculum: A Cross-national Comparison

Aileen Cater-Steel, Michael J. Hine & Gerald Grant

Pages: 64-92

Published online: 09 Sep 2014

AbstractforEmbedding IT Service Management in the Academic Curriculum: A Cross-national Comparison | References | PDF (11 MB)

64 Views
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The Expert Opinion

Article

An Interview with David Cannon ITSM Practice Principal, Hewlett-Packard Company (HP)

Carol Pollard

Pages: 93-100

Published online: 09 Sep 2014

First Page PreviewforAn Interview with David Cannon ITSM Practice Principal, Hewlett-Packard Company (HP) | PDF (3.5 MB)

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Journal of Global Information Technology Management (Vol.13, Iss.4, 2010)

Global Issues in IT Servitization and IT Service Management

Global Issues in IT Servitization and IT Service Management

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