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Anatolia
An International Journal of Tourism and Hospitality Research
Volume 24, 2013 - Issue 1: Tourism destination marketing – tourists and places: a cross cultural research agenda
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Articles

Investigating the degree of visitors' satisfaction at a museum

Giacomo Del Chiappa Department of Economics and Business (DiSEA) & CRENoS, University of Sassari, Sassari, ItalyCorrespondence[email protected]
,
Maria Gabriela Ladu Department of Economics and Business (DiSEA) & CRENoS, University of Sassari, Sassari, Italy
,
Marta Meleddu Department of Economics and Business (DiSEA) & CRENoS, University of Sassari, Sassari, Italy
&
Manuela Pulina Department of Economics and Business (DiSEA) & CRENoS, University of Sassari, Sassari, Italy
Pages 52-62 | Received 18 Jul 2012, Accepted 18 Nov 2012, Published online: 05 Feb 2013

Citations (17)

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Read on this site (6)

Xingyu Zhao & Ruohan Mao. (2023) Are visitors’ satisfaction reliable? A perspective from museum visitor behavior. Museum Management and Curatorship 0:0, pages 1-17.
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Mariapina Trunfio, Maria Della Lucia, Salvatore Campana & Adele Magnelli. (2022) Innovating the cultural heritage museum service model through virtual reality and augmented reality: the effects on the overall visitor experience and satisfaction. Journal of Heritage Tourism 17:1, pages 1-19.
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Jesús Garcia-Madariaga, Nuria Recuero Virto & Maria Francisca Blasco López. (2022) Scanning Museumgoers Willingness to Pay More. International Journal of Hospitality & Tourism Administration 23:1, pages 88-106.
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Sandra Maria Correia Loureiro & Eduardo Sarmento Ferreira. (2018) Engaging visitors in cultural and recreational experience at museums. Anatolia 29:4, pages 581-592.
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Mir M. Sadat & Li-Hui Chang. (2016) The Impact of Environmental Quality of Revisiting Intention. Journal of Quality Assurance in Hospitality & Tourism 17:2, pages 209-223.
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Chris A. Vassiliadis, Anestis K. Fotiadis & Elina Tavlaridou. (2014) The effect of creating new secondary health services on patients’ perceptions: a Kano service quality analysis approach. Total Quality Management & Business Excellence 25:7-8, pages 897-907.
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Articles from other publishers (11)

Huseyin PAMUKCU, Erdem BAYDENİZ, Canan TANRISEVER & Mustafa SANDIKCI. (2023) Müze İmajı ve Ziyaretçi Memnuniyetinin Davranışsal Niyete Etkisi: Afyonkarahisar ÖrneğiThe Effect of Museum Image and Visitor Satisfaction on Behavioural Intention: The Case of Afyonkarahisar. International Journal of Contemporary Tourism Research, pages 47-56.
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Lázaro Florido-Benítez. (2023) The location of airport an added value to improve the number of visitors at US museums. Case Studies on Transport Policy 11, pages 100961.
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Eugene Ch’ng, Shengdan Cai, Pinyuan Feng & Danzhao Cheng. (2023) Social Augmented Reality: Communicating Via Cultural Heritage. Journal on Computing and Cultural Heritage.
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Lea Susanne Faerber, Julian Hofmann, Dennis Ahrholdt & Oliver Schnittka. (2021) When are visitors actually satisfied at visitor attractions? What we know from more than 30 years of research. Tourism Management 84, pages 104284.
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Issahaku Adam. (2021) Negative tourist-to-tourist interactions, value destruction, satisfaction, and post consumption behavioral intention. Journal of Destination Marketing & Management 20, pages 100557.
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Lea Susanne Faerber, Dennis C. Ahrholdt, Oliver Schnittka & Zeinab Rezvani. (2020) Visitor characteristics matter: how the positive impact of visit duration on visitor satisfaction at visitor attractions is moderated. Journal of Business Economics 91:3, pages 333-351.
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Ayhan DAĞDEVİREN. (2021) Algılanan Hizmet Kalitesi, Memnuniyet ve Davranışsal Niyetler Arasındaki İlişki: Kaman-Kalehöyük Arkeoloji Müzesi ÖrneğiThe Relationship between Perceived Service Quality, Satisfaction and Behavioral Intents: Example of Kaman-Kalehöyük Archeology Museum. İnsan ve Toplum Bilimleri Araştırmaları Dergisi 10:1, pages 537-567.
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Sergio Moreno-Gil & J.R. Brent Ritchie. (2017) Research based guidelines for effective visitation management of museums’ image. International Journal of Culture, Tourism and Hospitality Research 11:4, pages 534-550.
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Remedios Calero, Martina G. Gallarza, Giacomo del Chiappa & Ofelia Nerbón. (2016) Perceptions of Healthcare Service End Users. Journal of Health Management 18:2, pages 337-349.
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Anestis K. Fotiadis. (2016) Modifying and applying time and cost blocks: The case of E-Da theme park, Kaohsiung, Taiwan. Tourism Management 54, pages 34-42.
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Giacomo Del Chiappa, Luisa Andreu & Martina G. Gallarza. (2014) Emotions and visitors’ satisfaction at a museum. International Journal of Culture, Tourism and Hospitality Research 8:4, pages 420-431.
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