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Economic Research-Ekonomska Istraživanja Volume 29, 2016 - Issue 1: Including Special Section: 7th International scientific conference by Juraj Dobrila University of Pula and Istrian Development Agency

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Diagnosing the impact of retail bank customers’ perceived justice on their service recovery satisfaction and post-purchase behaviours: an empirical study in financial centre of middle east

Halil NadiriDepartment of Business Administration, Cyprus International University, Haspolat-Nicosia, TurkeyCorrespondence[email protected]

Pages 193-216 | Received 29 Sep 2013, Accepted 13 Jul 2014, Published online: 05 May 2016

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https://doi.org/10.1080/1331677X.2016.1164925
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Maria Isabel Schierholt, Kauê Felipe Ramos de Souza, Ricardo Guimarães De Queiroz & Régio Marcio Toesca Gimenes. (2023) Impact of organizational justice dimensions on social exchange theory constructs: a literature. Revista de Gestão e Secretariado 14:12, pages 21201-21228.
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Mark Ojeme & Ogechi Adeola. (2022) The relationship between business and bank: the role of perceived injustice in complaint behaviour. Journal of Financial Services Marketing 28:2, pages 396-409.
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Basharat Raza, Sylvie St-Onge & Muhammad Ali. (2023) Frontline employees' performance in the financial services industry: the significance of trust, empathy and consumer orientation. International Journal of Bank Marketing 41:3, pages 527-549.
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Mathieu Lajante, David Remisch & Nikita Dorofeev. (2023) Can robots recover a service using interactional justice as employees do? A literature review-based assessment. Service Business 17:1, pages 315-357.
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Akuthota Sankar Rao, Venkatesh Vakamullu, Madhusudhan Mishra & Damodar Suar. 2023. Applications of Computational Intelligence in Management & Mathematics. Applications of Computational Intelligence in Management & Mathematics 195 205 .

Durgesh Agnihotri, Kushagra Kulshreshtha, Vikas Tripathi & Pallavi Chaturvedi. (2021) “Actions speak louder than words”: an impact of service recovery antecedents on customer delight in quick-service restaurants. Asia-Pacific Journal of Business Administration 14:4, pages 421-444.
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Durgesh Agnihotri, Kushagra Kulshreshtha & Vikas Tripathi. (2021) Emergence of social media as new normal during COVID-19 pandemic: a study on innovative complaint handling procedures in the context of banking industry. International Journal of Innovation Science 14:3/4, pages 405-427.
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Arfan Shahzad, Rana Muhammad Shahid Yaqub, Assunta Di Vaio & Rohail Hassan. (2021) Antecedents of customer loyalty and performance improvement: Evidence from Pakistan's telecommunications sector. Utilities Policy 70, pages 101208.
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Hayford Amegbe, Michael D. Dzandu & Charles Hanu. (2021) The role of brand love on bank customers' perceptions of corporate social responsibility. International Journal of Bank Marketing 39:1, pages 189-208.
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Tung-Hsiang Chou. (2019) Exploring Relationship Quality of User's Cloud Service. Journal of Organizational and End User Computing 31:3, pages 17-36.
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Anabela Maria Bello de Figueiredo Marcos & Arnaldo Fernandes de Matos Coelho. (2018) Communication relational outcomes in the insurance industry. Asia Pacific Journal of Marketing and Logistics 30:5, pages 1294-1318.
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Chia-Chi Chang & Jung-Sung Hung. (2018) The effects of service recovery and relational selling behavior on trust, satisfaction, and loyalty. International Journal of Bank Marketing 36:7, pages 1437-1454.
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LUIZA VENZKE BORTOLI & CRISTIANE PIZZUTTI. (2017) CONSUMER’S EVALUATION ABOUT SERVICE RECOVERY: THE ROLE OF SOCIAL COMPARISON. RAM. Revista de Administração Mackenzie 18:4, pages 65-86.
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Diagnosing the impact of retail bank customers’ perceived justice on their service recovery satisfaction and post-purchase behaviours: an empirical study in financial centre of middle east

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Diagnosing the impact of retail bank customers’ perceived justice on their service recovery satisfaction and post-purchase behaviours: an empirical study in financial centre of middle east

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