5,214
Views
15
CrossRef citations to date
0
Altmetric
Articles

Risk and perceived value: antecedents of customer satisfaction and loyalty in a sustainable business model

, , & ORCID Icon
Pages 909-924 | Received 15 Sep 2016, Accepted 11 May 2018, Published online: 28 Apr 2019

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (2)

Ovidiu Niculae Bordean & Kathleen Welsh. (2023) The interplay of strategy, corporate social responsibility and customer orientation in explaining firm performance: a stakeholder view. Economic Research-Ekonomska Istraživanja 36:3.
Read now
Ehsan Mousavi, Dhaval Gajjar, Vivek Sharma & Shreyas Patel. (2023) Use of network analysis to study regional footprint for construction coating applicators. International Journal of Construction Management 23:6, pages 1021-1029.
Read now

Articles from other publishers (13)

Shafique Ur Rehman, Sarminah Samad, Sandeep Singh & Muhammad Usman. (2021) Tourist's satisfaction with local food effect behavioral intention in COVID-19 pandemic: a moderated-mediated perspective. British Food Journal 124:10, pages 3133-3151.
Crossref
Hasan Mosazadeh, Farshad Faezi Razi, Masoud Lajevardi, Hossein Mousazadeh, Amir Ghorbani, Farahnaz Akbarzadeh Almani & Faranak Shiran. (2022) Restarting Medical Tourism in the COVID-19 Pandemic: A Strategic-based Approach. Journal of Health Reports and Technology 8:2.
Crossref
Sanja Jelenković, Aleksandar Brzaković & Stefan Brzaković. (2022) An analysis of dealers' influence on the automotive market in the Republic of Serbia. Ekonomika 68:2, pages 83-101.
Crossref
Sriparna Guha, Anirban Mandal & Fedric Kujur. 2022. Pandemic, New Normal and Implications on Business. Pandemic, New Normal and Implications on Business 129 144 .
Sercan HATİPOĞLU & Müjde AKSOY. (2021) HİZMET ATMOSFERİ, ALGILANAN DEĞER VE MÜŞTERİ MEMNUNİYETİ İLİŞKİSİ: KONAKLAMA SEKTÖRÜ ÜZERİNE BİR ARAŞTIRMA. Bandırma Onyedi Eylül Üniversitesi Sosyal Bilimler Araştırmaları Dergisi 4:2, pages 70-102.
Crossref
Müjde AKSOY & Sercan HATİPOĞLU. (2021) KONAKLAMA İŞLETMELERİNDE MÜŞTERİNİN ROLÜ: MÜŞTERİ KATILIMININ HİZMET KALİTESİ, ALGILANAN DEĞER VE MÜŞTERİ MEMNUNİYETİ ÜZERİNDEKİ ETKİSİ. Yönetim ve Ekonomi Araştırmaları Dergisi.
Crossref
Jiahua Wei. (2021) The Impacts of Perceived Risk and Negative Emotions on the Service Recovery Effect for Online Travel Agencies: The Moderating Role of Corporate Reputation. Frontiers in Psychology 12.
Crossref
Franklin Velasco Vizcaíno, Juan J. Cardenas & Marcelo Cardenas. (2020) A look at the social entrepreneur: the effects of resilience and power distance personality traits on consumers’ perceptions of corporate social sustainability. International Entrepreneurship and Management Journal 17:1, pages 83-103.
Crossref
Gabriela Menet & Marek Szarucki. (2020) Impact of Value Co-Creation on International Customer Satisfaction in the Airsoft Industry: Does Country of Origin Matter?. Journal of Risk and Financial Management 13:10, pages 223.
Crossref
Maria Orero-Blat, Virginia Simon-Moya, Helena Mogorron Guerrero, Dolores Botella Carrubi & Javier Sendra. (2020) Client orientation in fashion e-commerce: a comparative study. Client orientation in fashion e-commerce: a comparative study.
Chester K.M. To, K.P. Chau & Chi Wai Kan. (2020) The logic of innovative value proposition: A schema for characterizing and predicting business model evolution. Journal of Business Research 112, pages 502-520.
Crossref
Jing Huang, Hongqi Wang, Jianlong Wu, Zhongji Yang, Xiaobo Hu & Mengmeng Bao. (2020) Exploring the Key Driving Forces of the Sustainable Intergenerational Evolution of the Industrial Alliance Innovation Ecosystem: Evidence from a Case Study of China’s TDIA. Sustainability 12:4, pages 1320.
Crossref
Ana Criado-Gomis, Maria-Angeles Iniesta-Bonillo, Amparo Cervera-Taulet & Domingo Ribeiro-Soriano. (2020) Women as Key Agents in Sustainable Entrepreneurship: A Gender Multigroup Analysis of the SEO-Performance Relationship. Sustainability 12:3, pages 1244.
Crossref