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Sally Laurie & Kathleen Mortimer. (2019) How to achieve true integration: the impact of integrated marketing communication on the client/agency relationship. Journal of Marketing Management 35:3-4, pages 231-252.
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Angela Towers & Neil Towers. (2021) Framing the customer journey: touch point categories and decision-making process stages. International Journal of Retail & Distribution Management 50:3, pages 317-341.
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Joan Cuenca-Fontbona, Marc Compte-Pujol, Ramón Martín-Guart & Kathy Matilla. (2022) Desarrollo de un nuevo modelo de evaluación competencial para la selección de una agencia de relaciones públicas y comunicación. Revista de Comunicación 21:1, pages 137-157.
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