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Original Articles

Unit-level fairness and quality within the health care industry: A justice–quality model

, , , &
Pages 627-644 | Received 17 Jan 2013, Accepted 27 Aug 2014, Published online: 02 Oct 2014

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Read on this site (3)

Vicente Martínez-Tur, Yolanda Estreder, Inés Tomás, José Ramos & Oto Luque. (2023) Interaction between functional and relational service quality: hierarchy vs. compensation. The Service Industries Journal 43:1-2, pages 85-103.
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Ingrid Molan, Vicente Martínez-Tur, Vicente Peñarroja, Carolina Moliner & Esther Gracia. (2018) Survey feedback improves service quality perceptions among employees of an NGO: an organizational-level positive intervention. European Journal of Work and Organizational Psychology 27:2, pages 235-246.
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Esther García-Buades, Vicente Martínez-Tur, Silvia Ortiz-Bonnín & José M. Peiró. (2016) Engaged teams deliver better service performance in innovation climates. European Journal of Work and Organizational Psychology 25:4, pages 597-612.
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Articles from other publishers (15)

Yolanda Estreder, Vicente Martínez‐Tur, Carolina Moliner, Esther Gracia & Eva Lira. (2023) The voice of persons with intellectual disability: Why does autonomy support make them feel better?. Applied Psychology.
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Yolanda Estreder, Priscila Álvarez, Vicente Martínez-Tur, Russell Cropanzano & Inés Tomás. (2023) Peer Justice and the Individual. Journal of Business and Psychology.
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Carolina Moliner, Jose María Peiró & Vicente Martínez-Tur. 2020. Encyclopedia of Quality of Life and Well-Being Research. Encyclopedia of Quality of Life and Well-Being Research 1 6 .
Yolanda Estreder, Inés Tomás, José Ramos & Francisco J. Gracia. (2021) It is hard to forget what comes around: Time‐lagged effects of employers' non‐fulfillment of psychological contract. Human Resource Development Quarterly 32:3, pages 349-361.
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Kuo-Yan Wang, Mu-Lan Ma & Jing Yu. (2021) Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario: evidence from the hotel industry in quarantine. Service Business 15:2, pages 335-368.
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Alice ManiezkiVicente Martínez-TurYolanda EstrederCarolina Moliner. (2021) Effects of a Justice-Based Partnership Between Employees and Families in Creating Services and Supports to Enhance Quality of Life Outcomes. Intellectual and Developmental Disabilities 59:2, pages 172-182.
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Yolanda Estreder, Vicente Martínez-Tur, Inés Tomás, Alice Maniezki, José Ramos & Luminiţa Pătraş. (2021) The Positive Spiral Between Problem-Solving Management and Trust: A Study in Organizations for Individuals With Intellectual Disability. Frontiers in Psychology 11.
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Matthew B. Perrigino, Hongzhi Chen, Benjamin B. Dunford & Benjamin R. Pratt. (2021) If We See, Will We Agree? Unpacking the Complex Relationship Between Stimuli and Team Climate Strength. Academy of Management Annals 15:1, pages 151-187.
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Marina Romeo, Montserrat Yepes-Baldó, Kristina Westerberg & Maria Nordin. (2020) Cognitive job crafting as mediator between behavioral job crafting and quality of care in residential homes for the elderly. PLOS ONE 15:12, pages e0243726.
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Vicente Martínez-Tur. 2020. The Cambridge Handbook of Workplace Affect. The Cambridge Handbook of Workplace Affect 284 296 .
Mariana Marques de Lima, Emerson Wagner Mainardes & Ricardo Gouveia Rodrigues. (2019) Tourist expectations and perception of service providers: a Brazilian perspective. Service Business 14:1, pages 131-166.
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Agustin Molina & Deirdre O'Shea. (2019) Mindful Emotion Regulation, Savouring and Proactive Behaviour: The Role of Supervisor Justice. Applied Psychology 69:1, pages 148-175.
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Vicente Martínez-Tur, Agustín Molina, Carolina Moliner, Esther Gracia, Luisa Andreu, Enrique Bigne & Oto Luque. (2019) Reciprocity of trust between managers and team members. Personnel Review 49:2, pages 653-669.
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Marc Ohana & Florence Stinglhamber. (2019) Co‐workers' voice climate and affective commitment towards the team: A test of mediation and moderation. Human Resource Management Journal 29:3, pages 395-412.
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Mª Isabel Ríos-Risquez & Mariano García-Izquierdo. (2016) Patient satisfaction, stress and burnout in nursing personnel in emergency departments: A cross-sectional study. International Journal of Nursing Studies 59, pages 60-67.
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