Your download is now in progress and you may close this window

Did you know that with a free Taylor & Francis Online account you can gain access to the following benefits?

Choose new content alerts to be informed about new research of interest to you
Easy remote access to your institution's subscriptions on any device, from any location
Save your searches and schedule alerts to send you new results
Export your search results into a .csv file to support your research

Have an account?
Login now Don't have an account?
Register for free

Login or register to access this feature

Have an account?
Login now Don't have an account?
Register for free

Choose new content alerts to be informed about new research of interest to you
Easy remote access to your institution's subscriptions on any device, from any location
Save your searches and schedule alerts to send you new results
Export your search results into a .csv file to support your research

Search in:

Advanced search

European Journal of Work and Organizational Psychology Volume 30, 2021 - Issue 6

Submit an article Journal homepage

Open access

3,683

Views

CrossRef citations to date

Altmetric

Regular Articles

Emotion work as a source of employee well- and ill-being: the moderating role of service interaction type

Marcel KernDepartment of Psychology, Goethe University Frankfurt, Frankfurt am Main, GermanyCorrespondence[email protected]

https://orcid.org/0000-0001-7875-664X

Kai TrumpoldDepartment of Psychology, Goethe University Frankfurt, Frankfurt am Main, Germany

https://orcid.org/0000-0002-0725-4682

Dieter ZapfDepartment of Psychology, Goethe University Frankfurt, Frankfurt am Main, Germany

https://orcid.org/0000-0002-1528-3299

Pages 850-871 | Received 09 Mar 2020, Accepted 05 Jan 2021, Published online: 28 Jan 2021

Cite this article
https://doi.org/10.1080/1359432X.2021.1873771
CrossMark

Full Article
Figures & data
References
Citations
Metrics
Licensing
Reprints & Permissions
View PDF PDF View EPUB EPUB

Citations (7)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Articles from other publishers (7)

Anna D. Winkler, Dieter Zapf & Marcel Kern. (2023) Effects of emotion‐rule dissonance on emotional exhaustion and physiological health: A two‐wave study. Applied Psychology.
Crossref

David Holman, Maximiliano Escaffi‐Schwarz, Cristian A. Vasquez, Julien P. Irmer & Dieter Zapf. (2023) Does job crafting affect employee outcomes via job characteristics? A meta‐analytic test of a key job crafting mechanism. Journal of Occupational and Organizational Psychology.
Crossref

Erica O. Lee, Heather M. Lacey, Sarah Van Valkenburg, Ellen McGinnis, Brenda J. Huber, Gregory J. Benner & Lisa A. Strycker. (2023) What About Me? The Importance of Teacher Social and Emotional Learning and Well-Being in the Classroom. Beyond Behavior 32:1, pages 53-62.
Crossref

Silvia Ortiz-Bonnin & María Esther García-Buades. (2023) Emotion-rule dissonance and job satisfaction: A moderated mediation model of work engagement and hotel segment. Zeitschrift für Tourismuswissenschaft 15:1, pages 53-77.
Crossref

Guido Becke. 2023. Flexible Dienstleistungsarbeit gesundheitsförderlich gestalten. Flexible Dienstleistungsarbeit gesundheitsförderlich gestalten 33 67 .

Muhammad Farrukh Moin, Paola Spagnoli, Ali Nawaz Khan & Zahid Hameed. (2022) Challenge-hindrance stressors and service employees job outcomes. Current Psychology.
Crossref

Giulia Sciotto & Francesco Pace. (2022) The Role of Surface Acting in the Relationship between Job Stressors, General Health and Need for Recovery Based on the Frequency of Interactions at Work. International Journal of Environmental Research and Public Health 19:8, pages 4800.
Crossref

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.

People also read
Recommended articles
Cited by

To cite this article:

Reference style: APA Chicago Harvard

Citation copied to clipboard

Reference styles above use APA (6th edition), Chicago (16th edition) & Harvard (10th edition)

Download citation

Download a citation file in RIS format that can be imported by citation management software including EndNote, ProCite, RefWorks and Reference Manager.

Choose format: RIS BibTex RefWorks Direct Export

Choose options: Citation Citation & abstract Citation & references