Citations (51)
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Yingjia Fan, Hui Wu, Hexian Jin, Lei Lu, Yanxuan Zhao & Yifan Wang. (2023) Evaluation of cultural ecosystem services in mountain-type scenic areas: an importance-performance analysis of the Road of Tang Poetry in Eastern Zhejiang, China. Journal of Asian Architecture and Building Engineering 0:0, pages 1-21.
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Thomas J. Aicher, Bob Heere, Michael A. Odio & Jeffery M. Ferguson. (2023) Looking beyond performance: understanding service quality through the importance-performance analysis. Sport Management Review 26:3, pages 448-470.
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Olga Polyakova & Girish Ramchandani. (2023) Perceived service quality among regular users of gyms in public sports centres in the UK. Managing Sport and Leisure 28:1, pages 35-54.
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Raiven deSouza & Chris Chard. (2022) Using value equity drivers to understand parents’ perspectives of youth summer Hockey camps: an importance-performance analysis. Leisure/Loisir 46:2, pages 293-319.
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Paul. J. Kitchin, Jaime Prieto, Juan Luis Paramio-Salcines, Jessica L. Macbeth & Stephen Bloomer. (2021) Ableism as a determinant of priorities for the development of disability football: a critique of European National Football Associations. Managing Sport and Leisure 0:0, pages 1-20.
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Yaw Boakye Agyeman, Osei Kwame Aboagye & Enoch Ashie. (2019) Visitor satisfaction at Kakum National Park in Ghana. Tourism Recreation Research 44:2, pages 178-189.
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Dimitrios P. Stergiou. (2018) An importance-performance analysis of young people’s response to a wine tourism situation in Greece. Journal of Wine Research 29:4, pages 229-242.
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Tahir Albayrak & Meltem Caber. (2014) Symmetric and asymmetric influences of service attributes: the case of fitness clubs. Managing Leisure 19:5, pages 307-320.
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James J. Zhang, Eddie T.C. Lam, Beth A. Cianfrone, Ryan K. Zapalac, Stephen Holland & Debbie P. Williamson. (2011) An importance–performance analysis of media activities associated with WNBA game consumption. Sport Management Review 14:1, pages 64-78.
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Articles from other publishers (42)
Detcharat Sumrit & Khanwara Sowijit. (2023) Winning customer satisfaction toward omnichannel logistics service quality based on an integrated importance-performance analysis and three-factor theory: Insight from Thailand. Asia Pacific Management Review 28:4, pages 531-543.
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Crystal Jia-Yi Lin. (2023) General education competencies from students’ perspectives: a case study of a sports university in Taiwan. Humanities and Social Sciences Communications 10:1.
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Francisco Martín, Jerónimo García-Fernández, Manel Valcarce-Torrente, Ainara Bernal-García, Pablo Gálvez-Ruiz & Salvador Angosto-Sánchez. (2023) Importance-performance analysis in fitness apps. A study from the viewpoint of gender and age. Frontiers in Public Health 11.
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Kazuki SHINFUKU & Munehiko SASAJIMA. (2023) CSIMG: A Visualization and Ranking Method for Corporate Management Issue Based on Customer Satisfaction QuestionnairesCSIMG：顧客満足度アンケートに基づく可視化と企業課題順位付け手法の提案. Journal of Japan Society for Fuzzy Theory and Intelligent Informatics 35:2, pages 655-667.
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Kofi Agyekum, Elorm Emil Koku Akli-Nartey, Augustine Senanu Kukah & Amma Kyewaa Agyekum. (2021) Importance-performance analysis (IPA) of the indoor environmental quality (IEQ) of an EDGE-certified building in Ghana. International Journal of Building Pathology and Adaptation 41:1, pages 73-95.
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Seungju Nam, Woon-Kyung Song & Heekweon Yoon. (2023) An maintenance, repair, and overhaul (MRO) safety oversight system analysis: A case in Korea. Journal of Air Transport Management 107, pages 102349.
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Chaitanya Suárez-Rojas, Matías González Hernández & Carmelo J. León. (2023) Segmented importance-performance analysis in whale-watching: Reconciling ocean coastal tourism with whale preservation. Ocean & Coastal Management 233, pages 106453.
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Julio Vena-Oya & Juan Antonio Parrilla-González. (2023) Importance–performance analysis of olive oil tourism activities: Differences between national and international tourists. Journal of Vacation Marketing, pages 135676672211473.
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Subhrangsu Das, Nirmalya Das, Uday Chatterjee & Santu Guchhait. (2021) Dwellers’ perception toward the Urban services of Panskura Municipality, India: an application of importance-performance models. GeoJournal 87:S4, pages 389-411.
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Lütfiye Seda ÖZTÜRK & Mevhibe TÜRKMEN. (2022) Tekstil Sektöründe Önem Performans Analizi Uygulaması İle Üretime Dayalı Stratejik Öncelik Alanlarının BelirlenmesiDetermination of Production Based Strategic Priority Areas with Importance Performance Analysis in The Textile Sector. Selçuk Üniversitesi Sosyal Bilimler Meslek Yüksekokulu Dergisi 25:Özel Sayı, pages 415-432.
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Yi Fang Luo, Shu Ching Yang & Seokmin Kang. (2022) New media literacy and news trustworthiness: An application of importance–performance analysis. Computers & Education 185, pages 104529.
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Carlos Manzanares-Cañizares, Alberto Sánchez-Lite, Víctor F. Rosales-Prieto, José Luis Fuentes-Bargues & Cristina González-Gaya. (2022) A 5S Lean Strategy for a Sustainable Welding Process. Sustainability 14:11, pages 6499.
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Septi Fahmi Choirisa. (2022) The impact of the Covid-19 pandemic on the hotel industry in Indonesia. Economics Management and Sustainability 7:1, pages 86-94.
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Puja Roshani & Shivani Agarwal. 2022. Cases on Emerging Market Responses to the COVID-19 Pandemic. Cases on Emerging Market Responses to the COVID-19 Pandemic
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Szu-Chun Fan. (2020) An importance–performance analysis (IPA) of teachers’ core competencies for implementing maker education in primary and secondary schools. International Journal of Technology and Design Education 32:2, pages 943-969.
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Magdalena Cladera. (2020) An application of importance-performance analysis to students’ evaluation of teaching. Educational Assessment, Evaluation and Accountability 33:4, pages 701-715.
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Zilin Wu, Ivan Ka Wai Lai & Huajun Tang. (2021) Evaluating the Sustainability Issues in Tourism Development: An Adverse-Impact and Serious-Level Analysis. SAGE Open 11:4, pages 215824402110503.
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Jie Zhao, Zhenghong Peng, Lingbo Liu, Yang Yu & Yan Yu. (2021) Evaluation on the Internal Public Space Quality in Affordable Housing Based on Multi-Source Data and IPA Analysis. Land 10:10, pages 1000.
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Javier Cantillo, Juan Carlos Martín & Concepción Román. (2021) A Best–Worst Measure of Attitudes toward Buying Seabream and Seabass Products: An Application to the Island of Gran Canaria. Foods 10:1, pages 90.
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Javad Esmailpour, Kayvan Aghabayk, Mohammad Abrari Vajari & Chris De Gruyter. (2020) Importance – Performance Analysis (IPA) of bus service attributes: A case study in a developing country. Transportation Research Part A: Policy and Practice 142, pages 129-150.
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Melih KABADAYI & Mehmet SARIIŞIK. (2020) Faruk Yalçın Hayvanat Bahçesi ve Botanik Parkı Ziyaretçilerinin Memnuniyet Düzeylerinin Değerlendirilmesi. Celal Bayar Üniversitesi Sosyal Bilimler Dergisi.
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Jairo León-Quismondo, Jorge García-Unanue & Pablo Burillo. (2020) Best Practices for Fitness Center Business Sustainability: A Qualitative Vision. Sustainability 12:12, pages 5067.
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Gordon Chih Ming Ku & Chi-Ming Hsieh. (2020) Can Fitness Education Programs Satisfy Fitness Professionals’ Competencies? Integrating Traditional and Revised Importance-Performance Analysis and Three-Factor Theory. International Journal of Environmental Research and Public Health 17:11, pages 4011.
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Yan Hong, Gangwei Cai, Zhoujin Mo, Weijun Gao, Lei Xu, Yuanxing Jiang & Jinming Jiang. (2020) The Impact of COVID-19 on Tourist Satisfaction with B&B in Zhejiang, China: An Importance–Performance Analysis. International Journal of Environmental Research and Public Health 17:10, pages 3747.
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Siti Falindah Padlee, Vaughan Reimers, Safiek Mokhlis, Marhana Mohamed Anuar & Azlinzuraini Ahmad. (2021) Keep up the Good Work in Research Universities: An Importance-Performance Analysis. Australasian Marketing Journal 28:2, pages 128-138.
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Jairo León-Quismondo, Jorge García-Unanue & Pablo Burillo. (2020) Service Perceptions in Fitness Centers: IPA Approach by Gender and Age. International Journal of Environmental Research and Public Health 17:8, pages 2844.
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Olivia Wohlfart & Gregor Hovemann. (2019) Using importance–performance analysis to bridge the information gap between industry and higher education. Industry and Higher Education 33:4, pages 223-227.
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Raquel Morquecho-SánchezResearcherResearcher. (2019) Perceived quality of sports services in private universities in México. Journal of Human Resources Training, pages 1-8.
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Eunsil Lee. (2019) Indoor environmental quality (IEQ) of LEED-certified home: Importance-performance analysis (IPA). Building and Environment 149, pages 571-581.
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Oğuz DİKER, Hacı Mehmet YILDIRIM & Murat AKSU. (2018) THE USE OF IMPORTANCE- PERFORMANCE ANALYSIS (IPA) IN EVALUATING BOZCAADA DESTINATION’S SERVICE QUALITYDESTİNASYON HİZMET KALİTESİNİ DEĞERLENDİRMEDE ÖNEM-PERFORMANS ANALİZİYLE DEĞERLENDİRİLMESİ: BOZCAADA’DA BİR ARAŞTIRMA. Yönetim ve Ekonomi Araştırmaları Dergisi 16:4, pages 36-53.
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Jeeyeon (Jeannie) Hahm & Kimberly Severt. (2018) Importance of destination marketing on image and familiarity. Journal of Hospitality and Tourism Insights 1:1, pages 37-53.
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Luis Camilo Ortigueira-Sánchez, Manuel Ortigueira-Bouzada & Dinaidys Gómez-Selemeneva. (2017) Analyse importance-performance dérivée et modèle diagonal dans une municipalité espagnole. Revue Internationale des Sciences Administratives Vol. 83:3, pages 493-513.
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Luis Camilo Ortigueira-Sánchez, Manuel Ortigueira-Bouzada & Dinaidys Gómez-Selemeneva. (2015) Derived importance-performance analysis and diagonal model in a Spanish municipality. International Review of Administrative Sciences 83:3, pages 481-502.
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Tahir Albayrak. (2015) Importance Performance Competitor Analysis (IPCA): A study of hospitality companies. International Journal of Hospitality Management 48, pages 135-142.
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Ivan Ka Wai Lai & Michael Hitchcock. (2015) Importance–performance analysis in tourism: A framework for researchers. Tourism Management 48, pages 242-267.
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Tahir Albayrak & Meltem Caber. (2015) Prioritisation of the hotel attributes according to their influence on satisfaction: A comparison of two techniques. Tourism Management 46, pages 43-50.
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Paula Fernandes, Rui Lopes & Fátima Silva. 2014. Action-Based Quality Management. Action-Based Quality Management
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Chris Chard, Joanne MacLean & Brent Faught. (2013) Managing Athletic Department Touch Points: A Case Study of One Institution Using Importance-Performance Analysis. Journal of Intercollegiate Sport 6:2, pages 196-212.
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Andreas P. Kakouris & Elina Meliou. (2010) New Public Management: Promote the Public Sector Modernization Through Service Quality. Current Experiences and Future Challenges. Public Organization Review 11:4, pages 351-369.
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YanDong Feng & HuiXian Tang. (2011) Confidence interval-based important-performance analysis for determining critical service attributes. Confidence interval-based important-performance analysis for determining critical service attributes.
Fatima Silva & Paula Fernand. (2010) Using importance-performance analysis in evaluating institutions of higher education: A case study. Using importance-performance analysis in evaluating institutions of higher education: A case study.
Javier Rial-Boubeta, Jesús Varela-Mallou & Antonio Rial-Boubeta. (2010) Modelización y medida de la Calidad Percibida en centros deportivos: la escala QSport-10. (Modelling and Measuring Perceived Quality in Sports Centres: QSport-10 scale).. RICYDE. Revista Internacional de Ciencias del Deporte 6:18, pages 57-73.
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