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Håkan Carlsson & Tore Torngren. (2020) Understanding Library Users via Surveys and Other Methods—Best Practices for Evidence-Based Library Development. Journal of Library Administration 60:8, pages 925-944.
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Ciara McCaffrey. (2019) Transforming the University Library One Step at a Time: A Ten Year LibQUAL + Review. New Review of Academic Librarianship 25:1, pages 59-75.
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Jeremy Atkinson. (2017) Academic Libraries and Quality: An Analysis and Evaluation Framework. New Review of Academic Librarianship 23:4, pages 421-441.
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Alissa Sputore & Megan Fitzgibbons. (2017) Assessing ‘Goodness’: A Review of Quality Frameworks for Australian Academic Libraries. Journal of the Australian Library and Information Association 66:3, pages 207-230.
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Articles from other publishers (3)
Jeremy Atkinson. 2023. Reference Module in Social Sciences. Reference Module in Social Sciences.
Josephine Orayo, Jane Maina, Jotham Milimo Wasike & Felicitas Ciabere Ratanya. (2019) Customer care practices at the University of Nairobi (UON), Jomo Kenyatta Memorial Library (JKML), Kenya. Library Management 40:3/4, pages 142-154.
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Christine Urquhart. (2018) Principles and practice in impact assessment for academic libraries. Information and Learning Science 119:1/2, pages 121-134.
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