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Current Issues in Tourism Volume 23, 2020 - Issue 3
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Articles

Use of smart phone apps in co-creative hotel service innovation: an evidence from India

Shampy KambojAmity School of Business, Amity University, Noida, IndiaCorrespondence[email protected]
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Shivam GuptaMontpellier Business School, Montpellier Research in Management, Montpellier, FranceORCID Iconhttps://orcid.org/0000-0002-2714-4958
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Pages 323-344 | Received 07 Dec 2016, Accepted 12 Aug 2018, Published online: 06 Sep 2018

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Lan-Anh Phan Tran & Ting-Yueh Chang. (2023) Can Brand Innovativeness Serve as a Signal to Enhance Brand Trust of Mobile Bookers? Exploring the Influence of Mobile Brand Experience. International Journal of Hospitality & Tourism Administration 24:5, pages 818-844.
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Debarun Chakraborty. (2023) Purchase Behavior of Consumers Toward GSAs: A Longitudinal Assessment. Journal of Computer Information Systems 63:5, pages 1031-1056.
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Huijun Yang, Hanqun Song, Catherine Cheung & Jieqi Guan. (2023) Are Prior Smart Hotel Visiting Experience and Personal Innovativeness Critical to Future Visit Intention?. Journal of China Tourism Research 19:2, pages 266-289.
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Lili Geng, Yufei Li, Yuanyuan Zhang, Zihan Jiang & Yongji Xue. (2023) Advancing tourism recovery through virtual tourism marketing: an integrated approach of uses and gratifications theory and attachment to VR. Current Issues in Tourism 0:0, pages 1-17.
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Ioannis Assiouras, George Skourtis, Antonios Giannopoulos, Dimitrios Buhalis & Elif Karaosmanoglu. (2023) Testing the relationship between value co-creation, perceived justice and guests’ enjoyment. Current Issues in Tourism 26:4, pages 587-602.
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Myung Ja Kim & C. Michael Hall. (2022) Do smart apps encourage tourists to walk and cycle? Comparing heavy versus non-heavy users of smart apps. Asia Pacific Journal of Tourism Research 27:7, pages 763-779.
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Horst Treiblmaier, Daniel Leung, Andrei O. J. Kwok & Aaron Tham. (2021) Cryptocurrency adoption in travel and tourism – an exploratory study of Asia Pacific travellers. Current Issues in Tourism 24:22, pages 3165-3181.
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Sameer Mathur. (2019) Hotel pricing at popular US tourist destinations. Tourism Recreation Research 44:2, pages 247-256.
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Hyekyung Park, Minwoo Lee & Ki-Joon Back. (2023) A critical review of technology-driven service innovation in hospitality and tourism: current discussions and future research agendas. International Journal of Contemporary Hospitality Management 35:12, pages 4502-4534.
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Nikolaos Stylos. 2023. Philosophy of Artificial Intelligence and Its Place in Society. Philosophy of Artificial Intelligence and Its Place in Society 301 314 .
Chung-Ming Chuang. (2023) The conceptualization of smart tourism service platforms on tourist value co-creation behaviours: an integrative perspective of smart tourism services. Humanities and Social Sciences Communications 10:1.
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Berrin Arzu Eren. (2023) Antecedents of robo-advisor use intention in private pension investments: an emerging market country example. Journal of Financial Services Marketing.
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Jay Kandampully, Anil Bilgihan, Allard C. R. Van Riel & Anuj Sharma. (2022) Toward Holistic Experience-Oriented Service Innovation: Co-Creating Sustainable Value With Customers and Society. Cornell Hospitality Quarterly 64:2, pages 161-183.
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Estrella Díaz, Águeda Esteban, Christina Koutra, Sofia Almeida & Rocío Carranza. (2023) Co-creation of value in smart ecosystems: past trends and future directions in tourism literature. Journal of Hospitality and Tourism Technology 14:3, pages 365-383.
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Shampy Kamboj & Manika Sharma. (2022) Social media adoption behaviour: Consumer innovativeness and participation intention. International Journal of Consumer Studies 47:2, pages 523-544.
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Thiago de Luca Sant'ana Ribeiro, Benny Kramer Costa, Manuel Portugal Ferreira & Otávio Bandeira de Lamônica Freire. (2023) Value co-creation in tourism and hospitality: A systematic literature review. European Management Journal.
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Pedro Carvalho & Helena Alves. (2022) Customer value co-creation in the hospitality and tourism industry: a systematic literature review. International Journal of Contemporary Hospitality Management 35:1, pages 250-273.
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Taiga Saito & Shivam Gupta. (2022) Big data applications with theoretical models and social media in financial management. Annals of Operations Research.
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Juan-José Nájera-Sánchez, Ricardo Martinez-Cañas, María-Ángeles García-Haro & María Pilar Martínez-Ruiz. (2022) Exploring the knowledge structure of the relationship between value co-creation and customer satisfaction. Management Decision 60:12, pages 3366-3387.
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Sut Ieng Lei, Dan Wang & Rob Law. (2021) Mobile-based value co-creation: contextual factors towards customer experiences. Tourism Review 77:4, pages 1153-1165.
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Bijoylaxmi Sarmah, Shampy Kamboj & Ravi Chatterjee. (2022) Linking the intrinsic and environmental constraints with PwD tourists' behavioral intentions toward a travel destination: mediating role of learned helplessness. Journal of Tourism Futures.
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Sirong Chen, Di Tian, Rob Law & Mu Zhang. (2021) Bibliometric and visualized review of smart tourism research. International Journal of Tourism Research 24:2, pages 298-307.
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Shampy Kamboj, Manika Sharma & Bijoylaxmi Sarmah. (2021) Impact of mobile banking failure on bank customers' usage behaviour: the mediating role of user satisfaction. International Journal of Bank Marketing 40:1, pages 128-153.
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Mohammad Rokibul Hossain, Fahmida Akhter, Anukrati Sharma & Azizul Hassan. 2022. Technology Application in Tourism in Asia. Technology Application in Tourism in Asia 3 36 .
Muhammad Sabbir Rahman, Hasliza Hassan & Fadi Abdel Muniem Abdel Fattah. (2021) Optimisation of restaurants’ hospitality performance: the roles of innovation, internal and external power understanding capability. International Journal of Innovation Science 13:5, pages 684-708.
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Catarina Fernandes & Rui Pires. (2021) Exploring the Conceptual Structure of the Research on Innovation in Hotels through Co-Word Analysis. Administrative Sciences 11:3, pages 78.
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Shampy Kamboj & Manita Matharu. (2021) Modelling the predictors of consumers’ willingness to pay premium price for sustainable products. Journal of Asia Business Studies 15:4, pages 559-583.
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Shampy Kamboj & Richa Joshi. (2020) Examining the factors influencing smartphone apps use at tourism destinations: a UTAUT model perspective. International Journal of Tourism Cities 7:1, pages 135-157.
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Geetika Jain, Justin Paul & Archana Shrivastava. (2021) Hyper-personalization, co-creation, digital clienteling and transformation. Journal of Business Research 124, pages 12-23.
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Olena Ciftci, Katerina Berezina & Minsoo Kang. 2021. Information and Communication Technologies in Tourism 2021. Information and Communication Technologies in Tourism 2021 162 174 .
Juan-José Nájera-Sánchez, Marta Ortiz-de-Urbina-Criado & Eva-María Mora-Valentín. (2020) Mapping Value Co-creation Literature in the Technology and Innovation Management Field: A Bibliographic Coupling Analysis. Frontiers in Psychology 11.
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Manita Matharu, Ruchi Jain & Shampy Kamboj. (2020) Understanding the impact of lifestyle on sustainable consumption behavior: a sharing economy perspective. Management of Environmental Quality: An International Journal 32:1, pages 20-40.
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Ben Haobin Ye, Huiyue Ye & Rob Law. (2020) Systematic Review of Smart Tourism Research. Sustainability 12:8, pages 3401.
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Uglješa Stankov & Viachaslau Filimonau. 2019. Information and Communication Technologies in Tourism 2019. Information and Communication Technologies in Tourism 2019 200 211 .

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