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Current Issues in Tourism Volume 23, 2020 - Issue 23: Current Issues in Asian Tourism
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Articles

Spill-over effects of a hotel scam: how public perception influence communicative actions in social media in China

Zhe Ouyanga Department of Business Administration, Nanjing University of Finance and Economics, Nanjing, Jiangsu Province, People’s Republic of ChinaView further author information
,
Xiuyuan Gongb School of Business, Nanjing Normal University, Nanjing, Jiangsu Province, People’s Republic of ChinaCorrespondence[email protected]
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&
Jing Yanc School of Health Services Management, Anhui Medical University, Hefei, Anhui Province, People’s Republic of ChinaView further author information
Pages 2986-3000 | Received 21 Feb 2020, Accepted 08 Jul 2020, Published online: 04 Aug 2020

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Read on this site (1)

Fangxuan (Sam) Li & Jianan Ma. (2023) Anger and Contempt Toward Tourist Scams: Relationships with Perceived Deception and Negative Word of Mouth. Journal of China Tourism Research 0:0, pages 1-21.
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Articles from other publishers (5)

Rasha Kassem. (2024) Spotlight on fraud risk in hospitality a systematic literature review. International Journal of Hospitality Management 116, pages 103630.
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Zhisheng Wang, Xiang Lin & Huiying Li. (2023) Impact of reputation on hospitality profitability: impact of service failure online exposure on revenue performance – evidence from the hotel industry in China. Tourism Review 78:6, pages 1387-1413.
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Ding Xu, Laurie Murphy & Tingzhen Chen. (2023) Falling for Tourist Scams: An Examination of Scam Compliance Factors. Journal of Travel Research.
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Jianan Ma, Fangxuan (Sam) Li & Yuanyuan Shang. (2022) Tourist scams, moral emotions and behaviors: impacts on moral emotions, dissatisfaction, revisit intention and negative word of mouth. Tourism Review 77:5, pages 1299-1321.
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Tuan Phong Ly, Kim Quang Yi & Hilda Hio Fong Fok. (2021) Returning to a scamming destination: insights from Vung Tau, Vietnam. International Journal of Tourism Cities 8:1, pages 107-124.
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