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Original Article

Voice symptoms of call-centre customer service advisers experienced during a work-day and effects of a short vocal training course

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Pages 14-27 | Received 22 Dec 2003, Accepted 13 Apr 2005, Published online: 11 Jul 2009

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DE Hazlett, OM Duffy & SA Moorhead. (2009) Occupational voice demands and their impact on the call-centre industry. BMC Public Health 9:1.
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Jani H Ruotsalainen, Jaana Sellman, Laura Lehto, Leena K Isotalo & Jos H Verbeek. (2007) Interventions for preventing voice disorders in adults. Cochrane Database of Systematic Reviews 2010:7.
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Jani H Ruotsalainen, Jaana Sellman, Laura Lehto, Merja Jauhiainen & Jos H Verbeek. (2007) Interventions for treating functional dysphonia in adults. Cochrane Database of Systematic Reviews.
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