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Logopedics Phoniatrics Vocology Volume 30, 2005 - Issue 1
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Original Article

Voice symptoms of call-centre customer service advisers experienced during a work-day and effects of a short vocal training course

Laura Lehto Laboratory of Acoustics and Audio Signal Processing, Helsinki University of Technology, TKK, Finland; Phoniatric Department, ENT Clinic, Helsinki University Central Hospital, HUCH, Finland
,
Paavo Alku Laboratory of Acoustics and Audio Signal Processing, Helsinki University of Technology, TKK, FinlandCorrespondence[email protected]
,
Tom Bäckström Laboratory of Acoustics and Audio Signal Processing, Helsinki University of Technology, TKK, Finland
&
Erkki Vilkman Phoniatric Department, ENT Clinic, Helsinki University Central Hospital, HUCH, Finland
Pages 14-27 | Received 22 Dec 2003, Accepted 13 Apr 2005, Published online: 11 Jul 2009

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