Advanced search
Publication Cover
Tourism Geographies
An International Journal of Tourism Space, Place and Environment
Volume 17, 2015 - Issue 1
Submit an article Journal homepage
2,157
Views
50
CrossRef citations to date
0
Altmetric
Articles

Word of mouth and satisfaction in cruise port destinations

Giovanni SattaDepartment of Economics and Business Studies, University of Genoa, Genoa, Italy;Italian Centre of Excellence for Integrated LogisticsView further author information
,
Francesco ParolaDepartment of Business and Quantitative Studies, University of Naples Parthenope, Naples, ItalyView further author information
,
Lara PencoDepartment of Economics and Business Studies, University of Genoa, Genoa, Italy;Italian Centre of Excellence for Integrated LogisticsCorrespondence[email protected]
View further author information
&
Luca PersicoDepartment of Economics and Business Studies, University of Genoa, Genoa, ItalyView further author information
Pages 54-75 | Received 04 Dec 2013, Accepted 29 May 2014, Published online: 21 Jul 2014

Citations (50)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (14)

Amare Wondirad, Keyan Wu, Endalkachew Teshome & Timothy J. Lee. (2023) What drives the consumption of cruise ship tourism? Analyzing factors that motivate visitors to participate in cruise ship holidays through a content analysis of selected journal publications. Cogent Social Sciences 9:2.
Read now
Laura James, Lise Smed Olsen & Anna Karlsdóttir. (2020) Sustainability and cruise tourism in the arctic: stakeholder perspectives from Ísafjörður, Iceland and Qaqortoq, Greenland. Journal of Sustainable Tourism 28:9, pages 1425-1441.
Read now
Bradley Rink. (2020) Liminality at-sea: cruises to nowhere and their metaworlds. Tourism Geographies 22:2, pages 392-412.
Read now
José M. Merigó, Carles Mulet-Forteza, Cristina Valencia & Alan A. Lew. (2019) Twenty years of Tourism Geographies: a bibliometric overview. Tourism Geographies 21:5, pages 881-910.
Read now
Kaisa Paananen & Paola Minoia. (2019) Cruisers in the City of Helsinki: staging the mobility of cruise passengers. Tourism Geographies 21:5, pages 801-821.
Read now
Daniela Buzova, Silvia Sanz-Blas & Amparo Cervera-Taulet. (2019) ‘Tour me onshore’: understanding cruise tourists’ evaluation of shore excursions through text mining. Journal of Tourism and Cultural Change 17:3, pages 356-373.
Read now
Annarita Sorrentino, Marcello Risitano, Giacomo Del Chiappa & Tindara Abbate. (2019) Profiling cruise passengers in a Mediterranean port-of-call. Anatolia 30:2, pages 279-290.
Read now
Na Li. (2019) Mainland Chinese cruise passengers’ onshore experience. Tourism Recreation Research 44:2, pages 217-231.
Read now
Jie Zhang. (2018) Big data and tourism geographies – an emerging paradigm for future study?. Tourism Geographies 20:5, pages 899-904.
Read now
Esther Vayá, José R. Garcia, Joaquín Murillo, Javier Romaní & Jordi Suriñach. (2018) Economic impact of cruise activity: the case of Barcelona. Journal of Travel & Tourism Marketing 35:4, pages 479-492.
Read now
Silvia Sanz-Blas, Elena Carvajal-Trujillo & Daniela Buzova. (2017) Assessing cruise port of call performance: a passenger-based approach using PLS modelling. Maritime Policy & Management 44:8, pages 967-980.
Read now
Young-Tae Chang, Shu-Min Liu, Hyosoo Park & Younghoon Roh. (2016) Cruise traveler satisfaction at a port of call. Maritime Policy & Management 43:4, pages 483-494.
Read now
U. Aytun Ozturk & Hakan Gogtas. (2016) Destination attributes, satisfaction, and the cruise visitor's intent to revisit and recommend. Tourism Geographies 18:2, pages 194-212.
Read now
Pierre Cariou, Claudio Ferrari & Francesco Parola. (2014) Addressing special challenges in maritime and port logistics. Maritime Policy & Management 41:5, pages 425-429.
Read now

Articles from other publishers (36)

Xiaodong Sun, Xiulian Cao & Yui-yip Lau. (2023) Exploring cruise tourists' sentiment expression pattern from online reviews: An insight into market positioning. Tourism Management Perspectives 49, pages 101195.
Crossref
Thomas J. Lampoltshammer, Stefanie Wallinger & Johannes Scholz. (2023) Bridging Disciplinary Divides through Computational Social Sciences and Transdisciplinarity in Tourism Education in Higher Educational Institutions: An Austrian Case Study. Sustainability 15:10, pages 8133.
Crossref
Athanasios A. Pallis, Gordon Wilmsmeier & Giovanni Satta. (2022) Preparing cruise lines, ports, and destinations for the next day of cruising. Research in Transportation Business & Management 45, pages 100912.
Crossref
Assunta Di Vaio, Ana López-Ojeda, Casiano Manrique-de-Lara-Peñate & Lourdes Trujillo. (2022) The measurement of sustainable behaviour and satisfaction with services in cruise tourism experiences. An empirical analysis. Research in Transportation Business & Management 45, pages 100619.
Crossref
Aimilia A. Papachristou, Athanasios A. Pallis & George K. Vaggelas. (2022) Cruise home-port selection criteria. Research in Transportation Business & Management 45, pages 100584.
Crossref
Yui-yip Lau, Tsz Leung Yip & Maneerat Kanrak. (2022) Fundamental Shifts of Cruise Shipping in the Post-COVID-19 Era. Sustainability 14:22, pages 14990.
Crossref
María Dolores Benítez-Márquez, Guillermo Bermúdez-González, Eva María Sánchez-Teba & Elena Cruz-Ruiz. (2021) Exploring the Antecedents of Cruisers’ Destination Loyalty: Cognitive Destination Image and Cruisers’ Satisfaction. Mathematics 9:11, pages 1218.
Crossref
Abdullah TANRISEVDİ, Gamze ÖZOĞUL, Günseli GÜÇLÜTÜRK BARAN & Özer ŞAHİN. (2021) GELENEKSEL WOM NİYETİNİN PLANLI DAVRANIŞ TEORİSİ BAĞLAMINDA İNCELENMESİ: TÜRK DAĞCILARI ÖRNEĞİ. Bolu Abant İzzet Baysal Üniversitesi Sosyal Bilimler Enstitüsü Dergisi 21:1.
Crossref
Yui-yip Lau & Tsz Leung Yip. (2020) The Asia cruise tourism industry: Current trend and future outlook. The Asian Journal of Shipping and Logistics 36:4, pages 202-213.
Crossref
Mohammed Ali SharafuddinMeena Madhavan. (2020) Thematic Evolution of Blue Tourism: A Scientometric Analysis and Systematic Review. Global Business Review, pages 097215092096688.
Crossref
Cansu TOR KADIOĞLU. (2020) Kruvaziyer turizm pazarlaması üzerine nitel bir araştırmaA qualitative research on cruise tourism marketing. International Journal of Social Sciences and Education Research 6:3, pages 413-428.
Crossref
Yang Chen, Tao Wang, Sihang Zhu & Peng Lian. (2020) Will you miss me if I am leaving? Unexpected market withdrawal of Norwegian Joy and customer satisfaction. Tourism Management 76, pages 103951.
Crossref
Bradley Rink. 2020. New Directions in South African Tourism Geographies. New Directions in South African Tourism Geographies 249 266 .
Daniela Buzova, Amparo Cervera‐Taulet & Silvia Sanz‐Blas. (2019) Exploring multisensory place experiences through cruise blog analysis. Psychology & Marketing 37:1, pages 131-140.
Crossref
Xiaodong Sun, Meihua Xu, Yui-yip Lau & Dinesh K. Gauri. (2019) Cruisers’ satisfaction with shore experience: An empirical study on a China-Japan itinerary. Ocean & Coastal Management 181, pages 104867.
Crossref
André XS Gouveia & Celeste Eusébio. (2018) Assessing the direct economic value of cruise tourism in a port of call: The case of Funchal on the island of Madeira. Tourism and Hospitality Research 19:4, pages 422-438.
Crossref
Xiaodong Sun, Tsz Leung Yip & Yui-yip Lau. (2019) Location Characteristics of Cruise Terminals in China: A Lesson from Hong Kong and Shanghai. Sustainability 11:18, pages 5056.
Crossref
Lara Penco & Giorgia Profumo. (2017) Mergers, acquisitions and alliances in the cruise tourism industry. Tourism and Hospitality Research 19:3, pages 269-283.
Crossref
Jamie M. Chen, James F. Petrick, Alexis Papathanassis & Xinjian Li. (2019) A meta-analysis of the direct economic impacts of cruise tourism on port communities. Tourism Management Perspectives 31, pages 209-218.
Crossref
Maria Giovanna Brandano, Linda Osti & Manuela Pulina. (2019) How motivations and satisfaction influence wine tourists’ loyalty? An analysis of the Italian case. International Journal of Culture, Tourism and Hospitality Research 13:1, pages 55-69.
Crossref
Silvia Sanz-Blas, Daniela Buzova & Elena Carvajal-Trujillo. (2019) Familiarity and visit characteristics as determinants of tourists' experience at a cruise destination. Tourism Management Perspectives 30, pages 1-10.
Crossref
Danying Song, Joseph S. Chen & Ke Dong. 2018. Advances in Hospitality and Leisure. Advances in Hospitality and Leisure 75 91 .
Milad Kalantari Shahijan, Sajad Rezaei & Muslim Amin. (2018) Qualities of effective cruise marketing strategy. International Journal of Quality & Reliability Management 35:10, pages 2304-2327.
Crossref
Assunta Di Vaio, Luigi Lepore & Luisa Varriale. (2018) Self-organised cruiser’s expenditures in a port of call: the interaction effect between city interface satisfaction and super-sized ships. International Journal of Culture, Tourism and Hospitality Research 12:4, pages 385-406.
Crossref
Mao-Ying Wu, Philip L. Pearce & Qiucheng Li. (2018) Chinese behind the wheel: Factors affecting their satisfaction with international self- drive holidays. Journal of Destination Marketing & Management 9, pages 12-19.
Crossref
Jamie M. Chen & Peter Nijkamp. (2018) Itinerary planning: Modelling cruise lines’ lengths of stay in ports. International Journal of Hospitality Management 73, pages 55-63.
Crossref
Antonio Peláez Verdet & Pilar Loscertales Sánchez. (2018) Evaluación de la sostenibilidad económica del turismo de cruceros. Una aproximación metodológica en el Litoral Mediterráneo español. Retos 8:15, pages 101-115.
Crossref
Giacomo Del Chiappa, Carlota Lorenzo-Romero & Martina Gallarza. (2018) Host community perceptions of cruise tourism in a homeport: A cluster analysis. Journal of Destination Marketing & Management 7, pages 170-181.
Crossref
Lara Penco, Giorgia Profumo & Roberta Scarsi. (2017) Stakeholder Orientation in Cruise Lines’ Mission Statements. Sustainability 9:11, pages 2151.
Crossref
Maria Ines Cusano, Claudio Ferrari & Alessio Tei. (2017) Port hierarchy and concentration: Insights from the Mediterranean cruise market. International Journal of Tourism Research 19:2, pages 235-245.
Crossref
Lara Penco & Giorgia Profumo. (2016) Merger&Acquisitions (M&As) e alliances delle imprese crocieristiche: un'analisi delle determinanti strategiche. ECONOMIA E DIRITTO DEL TERZIARIO:2, pages 237-264.
Crossref
Djamel Toudert & Nora L. Bringas-Rábago. (2016) Impact of the destination image on cruise repeater’s experience and intention at the visited port of call. Ocean & Coastal Management 130, pages 239-249.
Crossref
Sonia San-Martín, Jana Prodanova & Blanca López Catalán. (2016) What makes services customers say “buy it with a mobile phone”?. Journal of Services Marketing 30:6, pages 601-614.
Crossref
Lin Lu, Jie Bao, Jianfeng Huang, Qijing Zhu, Chenglin Mu, Xiaole Chu, Yan Xu & Xiaoli Zha. (2016) Recent research progress and prospects in tourism geography of China. Journal of Geographical Sciences 26:8, pages 1197-1222.
Crossref
Svein Larsen & Katharina Wolff. (2016) Exploring assumptions about cruise tourists' visits to ports. Tourism Management Perspectives 17, pages 44-49.
Crossref
Carl H. Marcussen. 2016. Cruise Business Development. Cruise Business Development 251 278 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.