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Articles

Prevention at the Front Line: How home nurses, pedagogues, and teachers transform public worry into decisions on special efforts

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E. Eriksson & T. Andersson. (2023) The ‘service turn’ in a new public management context: a street-level bureaucrat perspective. Public Management Review 0:0, pages 1-25.
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Paw Hansen. (2022) Rule bending on the frontlines of public service delivery: how and why caseworkers favor the strong. International Public Management Journal 0:0, pages 1-14.
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Ahrum Chang & Gene. A. Brewer. (2022) Street-Level bureaucracy in public administration: A systematic literature review. Public Management Review 0:0, pages 1-21.
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Mette Bisgaard & Mogens Jin Pedersen. (2022) Women cry, men get angry: how street-level bureaucrats respond when clients exhibit counter-stereotypical behavior. International Public Management Journal 25:2, pages 280-299.
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Barbara Fersch, Anna Schneider-Kamp & Karen N. Breidahl. (2022) Anxiety and trust in times of health crisis: How parents navigated health risks during the early phases of the COVID-19 pandemic in Denmark. Health, Risk & Society 24:1-2, pages 36-53.
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Niels Bjørn Grund Petersen. (2021) Disciplining the strong? Discrimination of service users and the moderating role of PSM and ability to cope. Public Management Review 23:2, pages 168-188.
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Oliver Meza, Elizabeth Pérez-Chiqués, Sergio A. Campos & Samanta Varela Castro. (2021) Against the COVID-19 Pandemic: Analyzing Role Changes of Healthcare Street-Level Bureaucrats in Mexico. Journal of Comparative Policy Analysis: Research and Practice 23:1, pages 109-119.
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Elizabeth Pérez-Chiqués, Patricia Strach & Katie Zuber. (2021) Competing Emergencies: A Policy Analysis of the Opioid Epidemic during COVID-19. Journal of Comparative Policy Analysis: Research and Practice 23:1, pages 85-94.
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Lene Mosegaard Søbjerg, Liesanth Nirmalarajan & Anne Marie Villumsen. (2020) Perceptions of Risk and Decisions of Referring Children at Risk. Child Care in Practice 26:2, pages 130-145.
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Articles from other publishers (52)

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Paola Cantarelli, Nicola Belle & Jeremy L. Hall. (2023) Information use in public administration and policy decision‐making: A research synthesis. Public Administration Review 83:6, pages 1667-1686.
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Ian Litchfield, Nicola Gale, Michael Burrows & Sheila Greenfield. (2023) “You're only a receptionist, what do you want to know for?”: Street-level bureaucracy on the front line of primary care in the United Kingdom. Heliyon 9:11, pages e21298.
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Lejla Mesinovic Klecina, Elisabeth Olin & Kristina Alstam. (2023) Sweden’s front-line: an ethnographic approach to understanding child protection decisions. Qualitative Social Work.
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Viola Burau, Ellen Kuhlmann & Gabriela Lotta. (2023) Comparative health policy goes qualitative: Broadening the focus of research after COVID‐19. The International Journal of Health Planning and Management 38:5, pages 1135-1141.
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Na Tang & Muyu He. (2023) The times make a hero: Street‐level policy entrepreneurship in major crisis responses in China. Review of Policy Research 40:4, pages 490-508.
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Émilien Colaux, Nathalie Schiffino & Stéphane Moyson. (2023) Neither the Magic Bullet Nor the Big Bad Wolf: A Systematic Review of Frontline Judges’ Attitudes and Coping Regarding Managerialization. Administration & Society 55:5, pages 921-952.
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Gabriela Spanghero Lotta & Marina Meira de Oliveira. (2023) Cops, Teachers and Counselors, 2ª edição: narrativas sobre a linha de frente dos serviços públicos. Revista Brasileira de Ciências Sociais 38:111.
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Helle Ørsted Nielsen & Vibeke Lehmann Nielsen. (2022) Different encounter behaviors: Businesses in encounters with regulatory agencies. Regulation & Governance 17:1, pages 61-82.
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Anurag Saxena, Mayur Trivedi, Zubin Cyrus Shroff & Manas Sharma. (2022) Improving hospital-based processes for effective implementation of Government funded health insurance schemes: evidence from early implementation of PM-JAY in India. BMC Health Services Research 22:1.
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Karianne Franck, Monica Seland, Johanne Rimul, Anne H Sivertsen & Margaret Kernan. (2022) Assessing children's psychosocial well-being: Norwegian early childhood education and care teachers’ challenges when completing a global screening tool. Contemporary Issues in Early Childhood, pages 146394912211334.
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Thein Myomin & Seunghoo Lim. (2022) Emergence and Development of Health Risk Communication Networks Among Street-Level Health Bureaucrats During the COVID-19 Pandemic Crisis in Myanmar. International Journal of Disaster Risk Science 13:4, pages 507-520.
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Iben Nørup & Betina Jacobsen. (2021) Not seeing the elephant in the room: How policy discourses shape frontline work with child poverty. Social Policy & Administration 56:4, pages 580-594.
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Peter Stanley Federman. (2021) Cop Wisdom and the Democratic Consequences of Citizen–State Interactions . Administration & Society 54:5, pages 857-877.
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Ulrich Thy Jensen & Mette Kjærgaard Thomsen. (2022) Judgment of Volunteer Competence among Service Professionals: Stereotypes or Skills?. Public Administration Review 82:2, pages 225-236.
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Anne Mette Møller. (2022) Mobilizing Knowledge in Frontline Work: A Conceptual Framework and Empirical Exploration. Perspectives on Public Management and Governance 5:1, pages 50-62.
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Sandra Groeneveld & Kenneth J. Meier. (2021) Theorizing Status Distance: Rethinking the Micro Theories of Representation and Diversity in Public Organizations. Administration & Society 54:2, pages 248-276.
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Einat Lavee. (2021) Walking the Talk of Social Equity? Street-Level Bureaucrats’ Decisionmaking About the Provision of Personal Resources. The American Review of Public Administration 52:1, pages 3-14.
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Mathilde Cecchini & Gitte Sommer Harrits. (2022) The Professional Agency Narrative—Conceptualizing the Role of Professional Knowledge in Frontline Work. Journal of Public Administration Research and Theory 32:1, pages 41-57.
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Aleksey Myasoedov. (2021) The Strengthening and Reproduction of Stereotypes: Ethical Considerations in Conducting Research. Scientific Research and Development. Socio-Humanitarian Research and Technology 10:3, pages 93-100.
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Gabriela Lotta & Charles Kirschbaum. (2021) How street-level bureaucrats use conceptual systems to categorise clients. Policy & Politics 49:4, pages 531-551.
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Gitte Sommer Harrits & Marie Østergaard Møller. (2020) Qualitative Vignette Experiments: A Mixed Methods Design. Journal of Mixed Methods Research 15:4, pages 526-545.
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Peter Spink, Gabriela Lotta & Fernando Burgos. (2021) Institutional vulnerability and trust in public agencies: Views from both sides of the street. Governance 34:4, pages 1057-1073.
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Emily Rose Tangsgaard. (2021) How Do Public Service Professionals Behave in Risky Situations? The Importance of Organizational Culture. The American Review of Public Administration 51:7, pages 492-508.
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Petrik Runst. (2021) A case study of bureaucratic discretion: heterogeneous application of market entry regulation in Germany. Journal of Institutional Economics 17:4, pages 681-700.
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Anne Mette Møller. (2021) Deliberation and Deliberative Organizational Routines in Frontline Decision-Making. Journal of Public Administration Research and Theory 31:3, pages 471-488.
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Patrick Brown & Nathalie van Eijk. (2021) Cultural Processes Shaping Stop-and-Check Practices and Interaction Dynamics in a Large Dutch City: Police Vulnerabilities, Thought Styles and Rituals. The British Journal of Criminology 61:3, pages 690-709.
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Vibeke Lehmann Nielsen, Helle Ørsted Nielsen & Mette Bisgaard. (2021) Citizen Reactions to Bureaucratic Encounters: Different Ways of Coping With Public Authorities. Journal of Public Administration Research and Theory 31:2, pages 381-398.
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Corinne Schwarz. (2020) Client care strategies, stressors, and solutions in frontline anti‐trafficking work. Gender, Work & Organization 28:2, pages 523-546.
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Emilio Paolo Visintin, Jean-Michel Bonvin, Frédéric Varone, Fabrizio Butera, Max Lovey & Emilie Rosenstein. (2021) Can street-level bureaucrats be nudged to increase effectiveness in welfare policy?. Policy & Politics 49:1, pages 121-139.
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Mathias Sabbe, Stéphane Moyson & Nathalie Schiffino. (2020) Citizen‐agency versus state‐agency at the frontline in prisons and probation services: A systematic literature review. Social Policy & Administration 55:1, pages 206-225.
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Nadine Raaphorst & Steven Van de Walle. 2020. The Handbook of Public Sector Communication. The Handbook of Public Sector Communication 59 70 .
Gabriela Spanghero Lotta & Roberto Rocha Coelho Pires. (2020) Categorizando Usuários “Fáceis” e “Difíceis”: Práticas Cotidianas de Implementação de Políticas Públicas e a Produção de Diferenças Sociais. Dados 63:4.
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João Nunes & Gabriela Lotta. (2019) Discretion, power and the reproduction of inequality in health policy implementation: Practices, discursive styles and classifications of Brazil's community health workers. Social Science & Medicine 242, pages 112551.
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Lisa Hansson & Åsa Weinholt. (2018) New Frontline Actors Emerging from Cross-Sector Collaboration: Examples from the Fire and Rescue Service Sector. Public Organization Review 19:4, pages 519-539.
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Mathilde Cecchini. (2019) Reinforcing and Reproducing Stereotypes? Ethical Considerations When Doing Research on Stereotypes and Stereotyped Reasoning. Societies 9:4, pages 79.
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Jori Pascal Kalkman & Peter Groenewegen. (2018) On Frontline Workers as Bureau-Political Actors: The Case of Civil–Military Crisis Management. Administration & Society 51:7, pages 1148-1170.
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Nadine van Engen, Bram Steijn & Lars Tummers. (2019) Do consistent government policies lead to greater meaningfulness and legitimacy on the front line?. Public Administration 97:1, pages 97-115.
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Gitte Sommer Harrits. (2018) Stereotypes in Context: How and When Do Street‐Level Bureaucrats Use Class Stereotypes?. Public Administration Review 79:1, pages 93-103.
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Nadine Raaphorst. 2019. Inspectors and Enforcement at the Front Line of Government. Inspectors and Enforcement at the Front Line of Government 11 33 .
Peter L. Hupe. 2019. Inspectors and Enforcement at the Front Line of Government. Inspectors and Enforcement at the Front Line of Government 227 258 .
Matthias Döring & Stephan Löbel. (2018) Street-Level Bureaucrats und Intermediäre: Beziehung auf Augenhöhe?. der moderne staat – Zeitschrift für Public Policy, Recht und Management 11:2-2018, pages 347-366.
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Nadine Raaphorst & Steven Van de Walle. (2017) A signaling perspective on bureaucratic encounters: How public officials interpret signals and cues. Social Policy & Administration 52:7, pages 1367-1378.
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Kathrin Houmøller. (2018) Making the invisible visible? Everyday lived experiences of ‘seeing’ and categorizing children’s well-being within a Danish kindergarten. Childhood 25:4, pages 488-500.
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Nadine Raaphorst & Sandra Groeneveld. (2018) Double Standards in Frontline Decision Making: A Theoretical and Empirical Exploration. Administration & Society 50:8, pages 1175-1201.
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John Storm Pedersen & Adrian Wilkinson. (2018) The digital society and provision of welfare services. International Journal of Sociology and Social Policy 38:3/4, pages 194-209.
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Sebastian Jilke & Lars Tummers. (2018) Which Clients are Deserving of Help? A Theoretical Model and Experimental Test. Journal of Public Administration Research and Theory 28:2, pages 226-238.
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Nadine Raaphorst, Sandra Groeneveld & Steven Van de Walle. (2017) Do tax officials use double standards in evaluating citizen‐clients? A policy‐capturing study among Dutch frontline tax officials. Public Administration 96:1, pages 134-153.
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Christopher Hyun, Alison E. Post & Isha Ray. (2018) Frontline worker compliance with transparency reforms: Barriers posed by family and financial responsibilities. Governance 31:1, pages 65-83.
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Xiaowei Zang & Michael Musheno. (2017) Exploring frontline work in China. Public Administration 95:3, pages 842-855.
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Lars Tummers. (2017) The Relationship Between Coping and Job Performance. Journal of Public Administration Research and Theory 27:1, pages 150-162.
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VANESA FUERTES & COLIN LINDSAY. (2015) PERSONALIZATION AND STREET‐LEVEL PRACTICE IN ACTIVATION: THE CASE OF THE UK'S WORK PROGRAMME. Public Administration 94:2, pages 526-541.
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