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Public Management Review Volume 19, 2017 - Issue 9: Special issue: Replication, Experiments and Knowledge in Public Management Research. Guest editors: Richard M. Walker, Gene A. Brewer and Oliver James
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Articles

The negative effect of red tape on procedural satisfaction

Wesley KaufmannDepartment of Accounting, University of Groningen, Groningen, NetherlandsCorrespondence[email protected]
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Lars TummersDepartment of Public Administration, Erasmus University Rotterdam, Rotterdam, Netherlands;School of Governance, Utrecht University, Utrecht, NetherlandsView further author information
Pages 1311-1327 | Published online: 27 Jul 2016

Citations (45)

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Charlotte Van Dijck & Trui Steen. (2023) Collaborating for Innovation: A Systematic Review of the Red Tape Effects at Play. International Journal of Public Administration 46:14, pages 994-1005.
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Wesley Kaufmann, Erin L. Borry & Leisha DeHart-Davis. (2023) Can effective organizational rules keep employees from leaving? a study of green tape and turnover intention. Public Management Review 25:8, pages 1427-1448.
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William G. Resh, Cynthia J. Barboza-Wilkes & John D. Marvel. (2022) Procedural environment of public engagement: an induced recall experiment of local government employees. Public Management Review 24:10, pages 1545-1568.
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Jaclyn Piatak, Zachary Mohr & Jared McDonald. (2022) Rule formalization, gender, and gender congruence: examining prosocial rule breaking for internal and external stakeholders. International Public Management Journal 25:4, pages 566-584.
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Mei Jen Hung. (2022) What Influences Bureaucrats’ Support for Red Tape Reduction Reform in Taipei City Government?. International Journal of Public Administration 45:8, pages 632-643.
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Wisanupong Potipiroon. (2022) Rule Formalization, Bureaucratic Red Tape, and Prosocial Rule Breaking Among Street-Level Bureaucrats: A Citizen-Centered Perspective. Public Performance & Management Review 45:3, pages 638-671.
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Stefan Zahradnik. (2022) Red tape: redefinition and reconceptualization based on production theory. International Public Management Journal 0:0, pages 1-20.
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Jonas Krogh Madsen & Kim Sass Mikkelsen. (2022) How salient administrative burden affects job seekers’ locus of control and responsibility attribution: Evidence from a survey experiment. International Public Management Journal 25:2, pages 241-260.
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Peter John. (2022) Improving Causal Claims in Public Policy through Randomized Designs in the Field. Journal of Comparative Policy Analysis: Research and Practice 24:1, pages 16-32.
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Daan Jacobs & Wesley Kaufmann. (2021) The right kind of participation? The effect of a deliberative mini-public on the perceived legitimacy of public decision-making. Public Management Review 23:1, pages 91-111.
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M. Jae Moon, Jungsook Kim, Sehee Jung & Beomgeun Cho. (2020) What Makes Administrative and Hierarchical Procedures More Burdensome? Effects of Degree of Procedures, Outcome Favorability, and Confucian Values on Red Tape Perception. Public Performance & Management Review 43:6, pages 1237-1259.
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Jesse W. Campbell. (2020) Red Tape, Rule Burden, and Legitimate Performance Trade-Offs: Results from a Vignette Experiment. Public Performance & Management Review 43:4, pages 741-765.
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Angel Sharma, Hemant Gautam & Richa Chaudhary. (2020) Red Tape and Ambidexterity in Government Units. International Journal of Public Administration 43:8, pages 736-743.
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Wesley Kaufmann, Gabel Taggart & Barry Bozeman. (2019) Administrative Delay, Red Tape, and Organizational Performance. Public Performance & Management Review 42:3, pages 529-553.
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Richard M. Walker, Oliver James & Gene A. Brewer. (2017) Replication, experiments and knowledge in public management research. Public Management Review 19:9, pages 1221-1234.
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Justin M. Stritch, Mogens Jin Pedersen & Gabel Taggart. (2017) The Opportunities and Limitations of Using Mechanical Turk (MTURK) in Public Administration and Management Scholarship. International Public Management Journal 20:3, pages 489-511.
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Articles from other publishers (29)

Janis Luyten & Wim Marneffe. (2022) Measuring red tape in a hospital setting: A survey experiment. International Review of Administrative Sciences 89:4, pages 958-976.
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Randall S. Davis & Sanjay K. Pandey. (2023) ‘Feeling out’ the rules: A psychological process theory of red tape. Public Administration Review.
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Constantin Lagios, Nathan Nguyen, Florence Stinglhamber & Gaëtane Caesens. (2023) Dysfunctional rules in organizations: The mediating role of organizational dehumanization in the relationship between red tape and employees’ outcomes. European Management Journal 41:5, pages 802-813.
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Stany Nzobonimpa. (2023) Artificial intelligence, task complexity and uncertainty: analyzing the advantages and disadvantages of using algorithms in public service delivery under public administration theories. Digital Transformation and Society 2:3, pages 219-234.
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Tobias Johansson-Berg & Gabriella Wennblom. (2023) If managers feel safe, budget control becomes enabling. Evidence from a large local government organization in Sweden. Journal of Public Budgeting, Accounting & Financial Management 35:6, pages 154-179.
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Alex Ingrams, Wesley Kaufmann & Daan Jacobs. (2023) Citizen requests and the price of public information: An experimental test. Information Polity 28:2, pages 239-258.
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Jesse W. Campbell, Sanjay K. Pandey & Lars Arnesen. (2022) The ontology, origin, and impact of divisive public sector rules: A meta‐narrative review of the red tape and administrative burden literatures . Public Administration Review 83:2, pages 296-315.
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Wesley Kaufmann, Alex Ingrams & Daan Jacobs. (2020) Rationale and process transparency do not reduce perceived red tape: evidence from a survey experiment. International Review of Administrative Sciences 88:4, pages 960-976.
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Yongjin Ahn & Jesse W. Campbell. (2022) Red Tape, Rule Legitimacy, and Public Service Motivation: Experimental Evidence From Korean Citizens. Administration & Society 54:9, pages 1651-1688.
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Giorgio Giacomelli, Milena Vainieri, Rosita Garzi & Nereo Zamaro. (2020) Organizational commitment across different institutional settings: how perceived procedural constraints frustrate self-sacrifice. International Review of Administrative Sciences 88:3, pages 702-720.
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Srinivas Yerramsetti, Manish Anand & Adrian Ritz. (2022) Digitalized Welfare for Sustainable Energy Transitions: Examining the Policy Design Aspects of the Cooking Gas Cash Transfers in India. Sustainability 14:16, pages 10117.
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Isak Vento & Kanerva Kuokkanen. (2020) Mapping the post-bureaucratic landscape: project managers’ perception of bureaucracy in European Union Cohesion policy projects. International Review of Administrative Sciences 88:2, pages 587-604.
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Jonas K. Madsen, Kim S. Mikkelsen & Donald P. Moynihan. (2021) Burdens, Sludge, Ordeals, Red tape, Oh My!: A User's Guide to the Study of Frictions. Public Administration 100:2, pages 375-393.
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João Tiago Silveira, Tiago Fidalgo de Freitas, Gonçalo Fabião & Miguel Assis Raimundo. (2022) The Simplification of Procedures in Portuguese Administrative Law. Administrative Sciences 12:1, pages 9.
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Jasper Eshuis, Thijs van de Geest, Erik Hans Klijn, Joris Voets, Magdalena Florek & Bert George. (2021) The Effect of the EU ‐Brand on Citizens’ Trust in Policies: Replicating an Experiment . Public Administration Review 81:4, pages 776-786.
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Bert George, Sanjay K. Pandey, Bram Steijn, Adelien Decramer & Mieke Audenaert. (2021) Red Tape, Organizational Performance, and Employee Outcomes: Meta‐analysis, Meta‐regression, and Research Agenda. Public Administration Review 81:4, pages 638-651.
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Paula M. G. van Veen-Dirks, Marijke C. Leliveld & Wesley Kaufmann. (2021) The effect of enabling versus coercive performance measurement systems on procedural fairness and red tape. Journal of Management Control 32:2, pages 269-294.
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Suzanne Leland, Zachary Mohr & Jaclyn Piatak. (2021) Accountability in Government Contracting Arrangements: Experimental Analysis of Blame Attribution Across Levels of Government. The American Review of Public Administration 51:4, pages 251-262.
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Amelie Tihlarik & Stefan Sauer. (2021) New Management Approaches in Digitized Work as the Cure for Inequality?. Social Sciences 10:4, pages 124.
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Wesley Kaufmann & Richard F J Haans. (2021) Understanding the Meaning of Concepts Across Domains Through Collocation Analysis: An Application to the Study of Red Tape. Journal of Public Administration Research and Theory 31:1, pages 218-233.
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Wesley Kaufmann, Alex Ingrams & Daan Jacobs. (2020) Being Consistent Matters: Experimental Evidence on the Effect of Rule Consistency on Citizen Red Tape. The American Review of Public Administration 51:1, pages 28-39.
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Kristina S. Weißmüller. 2021. Praxisfälle Public Management. Praxisfälle Public Management 495 498 .
Stuart Shapiro & Debra Borie-Holtz. (2020) Small business response to regulation: incorporating a behavioral perspective. Humanities and Social Sciences Communications 7:1.
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Elizabeth Linos & Nefara Riesch. (2019) Thick Red Tape and the Thin Blue Line: A Field Study on Reducing Administrative Burden in Police Recruitment. Public Administration Review 80:1, pages 92-103.
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Dorit Nevo & Julia Kotlarsky. 2020. Information Systems Outsourcing. Information Systems Outsourcing 361 386 .
Jesse W. Campbell. (2019) Obtrusive, obstinate and conspicuous: red tape from a Heideggerian perspective. International Journal of Organizational Analysis 27:5, pages 1657-1672.
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Carola van Eijk, Trui Steen & René Torenvlied. (2019) Public Professionals’ Engagement in Coproduction: The Impact of the Work Environment on Elderly Care Managers’ Perceptions on Collaboration With Client Councils. The American Review of Public Administration 49:6, pages 733-748.
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Wesley Kaufmann, Erin L. Borry & Leisha DeHart‐Davis. (2018) More than Pathological Formalization: Understanding Organizational Structure and Red Tape. Public Administration Review 79:2, pages 236-245.
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Wesley Kaufmann, Reggy Hooghiemstra & Mary K. Feeney. (2018) Formal institutions, informal institutions, and red tape: A comparative study. Public Administration 96:2, pages 386-403.
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