Advanced search
Publication Cover
Total Quality Management & Business Excellence Volume 14, 2003 - Issue 9
Submit an article Journal homepage
98
Views
11
CrossRef citations to date
0
Altmetric
Original Articles

The influence of total quality service age on quality and operational performance

G. S. Sureshchandar Industrial Engineering and Management Division, Department of Humanities and Social Sciences, Indian Institute of Technology, Madras, India
,
Chandrasekharan Rajendran Industrial Engineering and Management Division, Department of Humanities and Social Sciences, Indian Institute of Technology, Madras, India
&
R. N. Anantharaman Industrial Engineering and Management Division, Department of Humanities and Social Sciences, Indian Institute of Technology, Madras, India
Pages 1033-1052 | Published online: 25 Aug 2010

Citations (11)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (4)

Pedro Miguel Monteiro Rodrigues, Laura Valdunciel & José Ángel Miguel-Dávila. (2014) Quality management in sports tourism. European Sport Management Quarterly 14:4, pages 345-374.
Read now
Namish Mehta, Prakash Verma & Nitin Seth. (2014) Total quality management implementation in engineering education in India: an interpretive structural modelling approach. Total Quality Management & Business Excellence 25:1-2, pages 124-140.
Read now
Wen-Hai Chih & Yu-An Lin. (2009) The study of the antecedent factors of organisational commitment for high-tech industries in Taiwan. Total Quality Management & Business Excellence 20:8, pages 799-815.
Read now
P. Padma, L.S. Ganesh & Chandrasekharan Rajendran. (2008) An Exploratory Study of the Impact of the Capability Maturity Model on the Organizational Performance of Indian Software Firms. Quality Management Journal 15:2, pages 20-34.
Read now

Articles from other publishers (7)

Namish Mehta, Nilesh Diwakar & Rajeev Arya. (2019) Evaluating comparative performance of Indian engineering educational institutes based on TQM criteria for internal benchmarking. Benchmarking: An International Journal 26:1, pages 221-245.
Crossref
Jana Stehlíková. (2013) Evaluation of employee training in retail business. Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 60:2, pages 375-378.
Crossref
Gurjeet Kaur, Jyoti Sharma & Tejveer Lamba. (2012) Exploring the impact of total quality service on bank employees’ organisational commitment. Asian Journal on Quality 13:3, pages 268-293.
Crossref
R. Saravanan & K.S.P. Rao. (2007) The impact of total quality service age on quality and operational performance: an empirical study. The TQM Magazine 19:3, pages 197-205.
Crossref
Daniel I. Prajogo. (2007) The relationship between competitive strategies and product quality. Industrial Management & Data Systems 107:1, pages 69-83.
Crossref
Atul Gupta, Jason C. McDaniel & S. Kanthi Herath. (2005) Quality management in service firms: sustaining structures of total quality service. Managing Service Quality: An International Journal 15:4, pages 389-402.
Crossref
Benjamin Osayawe Ehigie & Regina Clement Akpan. (2005) Psycho‐social factors influencing practice of total quality management in some Nigerian organizations. Journal of Managerial Psychology 20:5, pages 355-379.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.