Citations (181)
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Navjit Singh, Bharti Kapur, Jiju Antony, Elizabeth A. Cudney & Sandra L. Furterer. (2023) Analysing 20 years of the TQM&BE journal: a bibliometric approach. Total Quality Management & Business Excellence 34:13-14, pages 1703-1718.
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Hwai-Te Huang & Lucky Shin-Jyun Tsaih. (2022) Prioritizing hotel lobby design factors: perspectives of hotel operators in China. Journal of Asian Architecture and Building Engineering 21:5, pages 1801-1813.
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Saerom Lee, Chulhyun Kim & Hakyeon Lee. (2022) What should be offered for free and what for premium in a freemium service? a two-stage approach of Kano & path analysis to the design of freemium services. Technology Analysis & Strategic Management 0:0, pages 1-14.
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Peter Madzík & Peter Kormanec. (2020) Developing the integrated approach of Kano model and Failure Mode and Effect Analysis. Total Quality Management & Business Excellence 31:15-16, pages 1788-1810.
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Yih Su & Jing-Shiang Hwang. (2020) Integration of customer satisfaction and sustained use of a product for value assessment. Total Quality Management & Business Excellence 31:15-16, pages 1760-1773.
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Katie Goeman, Luc De Grez, Eline van den Muijsenberg & Jan Elen. (2020) Investigating the enactment of social presence in blended adult education. Educational Research 62:3, pages 340-356.
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Chang-Hyun Jin. (2020) Predicting the Use of Brand Application Based on a TRAM. International Journal of Human–Computer Interaction 36:2, pages 156-171.
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Huery-Ren Yeh, Ling-Zhong Lin & Chi-Fang
Lu. (2019) Classification of traditional cultural elements in temple street festivals using the fuzzy Kano model. Current Issues in Tourism 22:10, pages 1190-1215.
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Yi-Sung Cheng, Nien-Te Kuo, Kuo-Chien Chang & Shih-Ming Hu. (2019) Integrating the Kano model and IPA to measure quality of museum interpretation service: a comparison of visitors from Taiwan and Mainland China. Asia Pacific Journal of Tourism Research 24:6, pages 483-500.
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Y. Borgianni, G. Cascini & F. Rotini. (2018) Investigating the future of the fuzzy front end: towards a change of paradigm in the very early design phases?. Journal of Engineering Design 29:11, pages 644-664.
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Ming-Shih Chen, Yao-Tsung Ko & Li-Hui Lee. (2018) The Relation Between Urban Riverbank Reconstruction and Tourism Attractiveness Shaping- A Case Study of Love River in Kaohsiung, Taiwan. Journal of Asian Architecture and Building Engineering 17:2, pages 353-360.
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Peter Madzík. (2018) Increasing accuracy of the Kano model – a case study. Total Quality Management & Business Excellence 29:3-4, pages 387-409.
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Fan-Yun Pai, Tsu-Ming Yeh & Cheng-Yeh Tang. (2018) Classifying restaurant service quality attributes by using Kano model and IPA approach. Total Quality Management & Business Excellence 29:3-4, pages 301-328.
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Chin-Feng Lin, Chen-Su Fu & Chia-Chun Li. (2018) Integrating means-end chains and the Kano model to understand tourists’ cognitive structure toward leisure and recreational resources of suburban-mountains. Asia Pacific Journal of Tourism Research 23:2, pages 183-199.
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Haegeun Song. (2018) A critical review of Kano's wording and its impact on attribute classification: a case study of smartphone in Korea. Total Quality Management & Business Excellence 29:1-2, pages 1-28.
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Kum Fai Yuen & Vinh Thai. (2017) Service quality appraisal: a study of interactions. Total Quality Management & Business Excellence 28:7-8, pages 730-745.
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Jiyoung Kim, Youngjung Geum & Yongtae Park. (2017) Integrating customers' disparate technology readiness into technological requirement analysis: an extended Kano approach. Total Quality Management & Business Excellence 28:5-6, pages 678-694.
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Sabina Alina Potra, Monica Izvercian, Adrian Pavel Pugna & Jens Jörn Dahlgaard. (2017) The HWWP, a refined IVA-Kano model for designing new delightful products or services. Total Quality Management & Business Excellence 28:1-2, pages 104-117.
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Soma Dey, Sanjukta Ghosh, Biplab Datta & Parama Barai. (2017) A study on the antecedents and consequences of customer delight. Total Quality Management & Business Excellence 28:1-2, pages 47-61.
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Jens J. Dahlgaard, Adrian Pugna, Sabina Potra, Romeo Negrea & Marian Mocan. (2016) A greenhouse approach for value cultivation. Total Quality Management & Business Excellence 27:7-8, pages 836-852.
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Ming-Kuen Chen, Yen-Ling Lin & I-Wen Chen. (2015) Constructing innovative service quality for department stores. Total Quality Management & Business Excellence 26:5-6, pages 482-496.
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Hsi Tien Chen & Brendan T. Chen. (2015) Integrating Kano Model and SIPA Grid to Identify Key Service Attributes of Fast Food Restaurants. Journal of Quality Assurance in Hospitality & Tourism 16:2, pages 141-163.
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Fatma İpek Ek & Şeniz Çıkış. (2015) Integrating the Kano model into architectural design: quality measurement in mass-housing units. Total Quality Management & Business Excellence 26:3-4, pages 400-414.
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Tainyi (Ted) Luor, Hsi-Peng Lu, Kang-Min Chien & Tzong-Chen Wu. (2015) Contribution to quality research: a literature review of Kano's model from 1998 to 2012. Total Quality Management & Business Excellence 26:3-4, pages 234-247.
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Ping Ji, Jian Jin, Ting Wang & Yizeng Chen. (2014) Quantification and integration of Kano’s model into QFD for optimising product design. International Journal of Production Research 52:21, pages 6335-6348.
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Ching-Chow Yang. (2013) An analytical methodology for identifying the latent needs of customers. Total Quality Management & Business Excellence 24:11-12, pages 1332-1346.
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Shun-Hsing Chen. (2013) Devising appropriate service strategies for customers of different value: an integrated assessment model for the banking industry. The International Journal of Human Resource Management 24:21, pages 3939-3956.
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Hsin-Hung Wu, Jiunn-I Shieh & Yu-Mei Lu. (2013) An Integrated Framework of Refined Kano's and Kano-CKM Models in Classifying Customer Requirements. Journal of Statistics and Management Systems 16:6, pages 349-362.
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Long-Sheng Chen. (2013) RECOGNIZING KEY SERVICE FACTORS OF ATTRACTING NEW VIRTUAL COMMUNITY MEMBERS. Cybernetics and Systems 44:4, pages 305-324.
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Huei-Jiun Lai & Hsin-Hung Wu. (2013) Using refined Kano's model in Evaluating Kaohsiung Rapid Transit System service quality. Journal of Information and Optimization Sciences 34:2-03, pages 201-224.
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Amy
M. Gregory & H.
G. Parsa. (2013) Kano's Model: An Integrative Review of Theory and Applications to the Field of Hospitality and Tourism. Journal of Hospitality Marketing & Management 22:1, pages 25-46.
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Ronald Sukwadi, Ching-Chow Yang & Liu Fan. (2012) Capturing customer value creation based on service experience – a case study on News Café. Journal of the Chinese Institute of Industrial Engineers 29:6, pages 383-399.
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Pi-Tzong Jan, Hsi-Peng Lu & Tzu-Chuan Chou. (2012) Measuring the perception discrepancy of the service quality between provider and customers in the Internet Protocol Television industry. Total Quality Management & Business Excellence 23:7-8, pages 981-995.
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Ying-Feng Kuo, Jing-Yu Chen & Wei-Jaw Deng. (2012) IPA–Kano model: A new tool for categorising and diagnosing service quality attributes. Total Quality Management & Business Excellence 23:7-8, pages 731-748.
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Ching-Chow Yang & King-Jang Yang. (2011) An integrated model of value creation based on the refined Kano's model and the blue ocean strategy. Total Quality Management & Business Excellence 22:9, pages 925-940.
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Josip Mikulić & Darko Prebežac. (2011) Rethinking the importance grid as a research tool for quality managers. Total Quality Management & Business Excellence 22:9, pages 993-1006.
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Ching-Chow Yang. (2011) Identification of customer delight for quality attributes and its applications. Total Quality Management & Business Excellence 22:1, pages 83-98.
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Kuo-Chien Chang & Mu-Chen Chen. (2011) Applying the Kano model and QFD to explore customers' brand contacts in the hotel business: A study of a hot spring hotel. Total Quality Management & Business Excellence 22:1, pages 1-27.
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Long-Sheng Chen, Cheng-Hsiang Liu, Chun-Chin Hsu & Chin-Sen Lin. (2010) C-Kano model: a novel approach for discovering attractive quality elements. Total Quality Management & Business Excellence 21:11, pages 1189-1214.
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Hsin-Hung Wu & Wan-Ru Pan. (2009) An integrated approach of Kano model and ANOVA technique in market segmentation — a case of a coach company. Journal of Statistics and Management Systems 12:4, pages 679-691.
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Mean-Shen Liu & Sheu-Der Wu. (2009) Mapping the intellectual structure of contemporary business ethics research. Journal of Information and Optimization Sciences 30:3, pages 481-502.
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Martin Löfgren & Lars Witell. (2008) Two Decades of Using Kano's Theory of Attractive Quality: A Literature Review. Quality Management Journal 15:1, pages 59-75.
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Jin Cai, Zhongfu Li, Yudan Dou, Yue Teng & Mengqi Yuan. (2022) Contractor selection for green buildings based on the fuzzy Kano model and TOPSIS: a developer satisfaction perspective. Engineering, Construction and Architectural Management 30:10, pages 5073-5108.
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Xinqiang Jiang, Junbo Zhang, Chenxing Yang & Rong Wan. (2023) Evaluating the service quality of insular and coastal recreational fisheries by integration of the SERVQUAL-fuzzy Kano model and importance-performance analysis. Ocean & Coastal Management 243, pages 106753.
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Amir Hossein Sheikh Azadi, Vahid Shamsi Nesary, Omid Kebriyaii, Mohammad Khalilzadeh & Jurgita Antucheviciene. (2023) Design of a Green Supply Chain Based on the Kano Model Considering Pricing. Sustainability 15:17, pages 13038.
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Mert Ersen, Abdulkadir Keskin & Abdulkadir Atalan. 2023. Cases on Traveler Preferences, Attitudes, and Behaviors. Cases on Traveler Preferences, Attitudes, and Behaviors
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Zhi Qiu, Yue Wang, Jie Wang, Zhu Wang & Yi Zhou. (2023) Needs Hierarchy for Public Service Facilities and Guidance-Control Programming in Small Chinese Towns Influenced by Complex Urbanization of Residents: The Evidence from Zhejiang. Land 12:6, pages 1205.
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Tien-Chun Ho & Hsuan-Shih Lee. (2023) An Analysis of the Technology, Service Quality, and Relevance for CSBC Corporation: Taiwan’s Installation of Scrubber Systems. Sustainability 15:7, pages 5641.
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Thao-Trang Huynh-Cam, Venkateswarlu Nalluri, Long-Sheng Chen & Yi-Yi Yang. (2022) IS-DT: A New Feature Selection Method for Determining the Important Features in Programmatic Buying. Big Data and Cognitive Computing 6:4, pages 118.
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Hui Sun, Wei Guo, Lei Wang & Bo Rong. (2022) An analysis method of dynamic requirement change in product design. Computers & Industrial Engineering 171, pages 108477.
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Annette Wenninger, Daniel Rau & Maximilian Röglinger. (2022) Improving customer satisfaction in proactive service design. Electronic Markets 32:3, pages 1399-1418.
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Ching-Chow Yang, Yung-Tsan Jou, Ming-Chang Lin, Riana Magdalena Silitonga & Ronald Sukwadi. (2022) The Development of the New Process of Design for Six Sigma (DFSS) and Its Application. Sustainability 14:15, pages 9294.
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Luis F. Luque-Vega, Miriam A. Carlos-Mancilla, Emmanuel Lopez-Neri, Juan C. Orozco-Sierra & Rocío Carrasco-Navarro. (2022) Educational Systematized Design Thinking Platform—Case of Study: Bus Stop. Sustainability 14:15, pages 8958.
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Jung-Min Lee, Hee-Ryeong Yoo & Tae-Hee Kim. (2022) An Analysis of Customer Perception on the Sports Product Quality using Kano Model : Focusing on Baseball glove. Journal of Korean Association of Physical Education and Sport for Girls and Women 36:2, pages 47-60.
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Sabina Alina Potra, Hazal Duman Alptekin, Adrian Pugna, Nihan Tomris Kucun, Behcet Yalin Ozkara & Madalin-Dorin Pop. (2022) Challenges in Testing the Kano Model’s Validity through Computer-Assisted Human Behaviour Analysis. Challenges in Testing the Kano Model’s Validity through Computer-Assisted Human Behaviour Analysis.
Ching-Hung Lee, Li Li, Fan Li & Chun-Hsien Chen. (2022) Requirement-driven evolution and strategy-enabled service design for new customized quick-response product order fulfillment process. Technological Forecasting and Social Change 176, pages 121464.
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Wen-Kuo Chen, Jing-Rong Chang, Long-Sheng Chen & Rui-Yang Hsu. (2022) Using refined kano model and decision trees to discover learners’ needs for teaching videos. Multimedia Tools and Applications 81:6, pages 8317-8347.
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Bharat Kumar, Carleigh Zahn, Lisa Seeman, Lori Levins, Benjamin Davis & Melissa Swee. (2022) What Do Rheumatology Patients Want in an After-Visit Summary? A Kano Analysis of Patient Preferences. JCR: Journal of Clinical Rheumatology Publish Ahead of Print.
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Yanqing Xu & Yi-Kai Juan. (2021) Design Strategies for Multi-Unit Residential Buildings During the Post-pandemic Era in China. Frontiers in Public Health 9.
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Yi-Yuan Liu, Shun-Hsing Chen & Jia-Xuan Zhang. (2021) Applying Importance–Satisfaction Model to Evaluate Customer Satisfaction: An Empirical Study of Foodpanda. Sustainability 13:19, pages 10985.
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Ki‐Hyun Um, Yingying Fang & Young‐Jin Seo. (2021) The Ramifications of COVID‐19 in Education: Beyond the Extension of the Kano Model and Unipolar View of Satisfaction and Dissatisfaction in the Field of Blended Learning. Educational Measurement: Issues and Practice 40:3, pages 96-109.
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Ye Shen, Jithendran Kokkranikal, Camilla Paaske Christensen & Alastair M. Morrison. (2021) Perceived importance of and satisfaction with marina attributes in sailing tourism experiences: A kano model approach. Journal of Outdoor Recreation and Tourism 35, pages 100402.
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Chi-Hung Lo. (2021) Application of Refined Kano’s Model to Shoe Production and Consumer Satisfaction Assessment. Sustainability 13:5, pages 2484.
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Mu-Chen Chen, Chia-Lin Hsu & Li-Hung Lee. (2020) Investigating pharmaceutical logistics service quality with refined Kano's model. Journal of Retailing and Consumer Services 57, pages 102231.
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Gabriela Menet & Marek Szarucki. (2020) Impact of Value Co-Creation on International Customer Satisfaction in the Airsoft Industry: Does Country of Origin Matter?. Journal of Risk and Financial Management 13:10, pages 223.
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Hokey Min & Byung-In Park. (2019) A two-dimensional approach to assessing the impact of port selection factors on port competitiveness using the Kano model. Maritime Economics & Logistics 22:3, pages 353-382.
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Luis F. Luque-Vega, Miriam A. Carlos-Mancilla, Verónica G. Payán-Quiñónez & Emmanuel Lopez-Neri. (2020) Smart Cities Oriented Project Planning and Evaluation Methodology Driven by Citizen Perception—IoT Smart Mobility Case. Sustainability 12:17, pages 7088.
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Le Xi, Hui Zhang, Sunan Li & Jianxin Cheng. (2020) Integrating fuzzy Kano model and fuzzy importance–performance analysis to analyse the attractive factors of new products. International Journal of Distributed Sensor Networks 16:5, pages 155014772092022.
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Peter Madzík & Vera Pelantová. (2018) Validation of product quality through graphical interpretation of the Kano model. International Journal of Quality & Reliability Management 35:9, pages 1956-1975.
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Mahima Gupta & Charu Shri. (2018) Understanding customer requirements of corrugated industry using Kano model. International Journal of Quality & Reliability Management 35:8, pages 1653-1670.
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Margarita Zobnina & Aleksandr Rozhkov. (2018) Listening to the voice of the customer in the hospitality industry: Kano model application. Worldwide Hospitality and Tourism Themes 10:4, pages 436-448.
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Kai-Jung Chen, Tsu-Ming Yeh, Fan-Yun Pai & Der-Fa Chen. (2018) Integrating Refined Kano Model and QFD for Service Quality Improvement in Healthy Fast-Food Chain Restaurants. International Journal of Environmental Research and Public Health 15:7, pages 1310.
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Harit Kumar, Neha Mathur & Sangeeta Jauhari. (2017) CONSUMER’S PERCEPTION TOWARDS NEUROMARKETING IN INDIA WITH SPECIAL REFERENCE TO KANO MODEL. International Journal of Research -GRANTHAALAYAH 5:4, pages 135-142.
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