Citations (16)
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Read on this site (6)
Kum Fai Yuen & Vinh Thai. (2017) Service quality appraisal: a study of interactions. Total Quality Management & Business Excellence 28:7-8, pages 730-745.
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Yi-Liang Su, Tom M.Y. Lin & Sue-Ting Chang. (2015) Exploring the impact factor of positive word-of-mouth influences satisfied customers. Total Quality Management & Business Excellence 26:3-4, pages 430-444.
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Hueiju Yu & Wenchang Fang. (2009) Relative impacts from product quality, service quality, and experience quality on customer perceived value and intention to shop for the coffee shop market. Total Quality Management & Business Excellence 20:11, pages 1273-1285.
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Tsung-Chi Liu & Li-Wei Wu. (2008) Relationship quality and cross-buying in varying levels of category similarity and complexity. Total Quality Management & Business Excellence 19:5, pages 493-511.
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Pierre-Laurent Bescos, Eric Cauvin, Christel Decock-Good & Anders
H. Westlund. (2007) Characteristics of Performance Measures for External Reporting. Total Quality Management & Business Excellence 18:10, pages 1055-1074.
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Mahour Mellat Parast, Stephanie G. Adams, Erick C. Jones, S. Subba Rao & T. S. Raghu-Nathan. (2006) Comparing Quality Management Practices between the United States and Mexico. Quality Management Journal 13:4, pages 36-49.
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Articles from other publishers (10)
Danielle Claire Sanderson & Dustin C. Read. (2020) Recognizing and realizing the value of customer-focused property management. Property Management 38:5, pages 749-764.
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Seungju Nam & Hyun Cheol Lee. (2019) A Text Analytics-Based Importance Performance Analysis and Its Application to Airline Service. Sustainability 11:21, pages 6153.
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Danielle Claire Sanderson & Steven Devaney. (2017) Occupier satisfaction and its impact on investment returns from UK commercial real estate. Journal of Property Investment & Finance 35:2, pages 135-159.
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Peter Palm. (2016) Measuring customer satisfaction: a study of the Swedish real estate industry. Property Management 34:4, pages 316-331.
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Yu-Chen Wei & Carol Yeh-Yun Lin. (2015) How can Corporate Social Responsibility Lead to Firm Performance? A Longitudinal Study in Taiwan. Corporate Reputation Review 18:2, pages 111-127.
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Hogyu Choi & Lee, Young-Hoon. (2014) The Effect of Customer Participation in Internet Banking on Cross-Buying Intentions. Productivity Review 28:4, pages 255-287.
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T.B. Oyedokun, A. Oletubo & A.O. Adewusi. (2014) Satisfaction of occupiers with management of rented commercial properties in Nigeria. Property Management 32:4, pages 284-294.
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Erick Jones. 2014. Quality Management for Organizations Using Lean Six Sigma Techniques. Quality Management for Organizations Using Lean Six Sigma Techniques
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Emmanuel A. Donkor. (2013) Effect of customer satisfaction on water utility business performance. Journal - American Water Works Association 105:10, pages E553-E560.
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Xiaoling Zhang, Liyin Shen, Martin Skitmore & Bo Xia. (2010) Key competitiveness indicators for new real estate developers. Journal of Financial Management of Property and Construction 15:2, pages 143-157.
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