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Read on this site (3)
Jingjing Xiong, Zhen He, Ben Ke & Min Zhang. (2016) Development and validation of a measurement instrument for assessing quality management practices in hospitals: an exploratory study. Total Quality Management & Business Excellence 27:5-6, pages 465-478.
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Ing-Long Wu & Pi-Jung Hsieh. (2015) Hospital innovation and its impact on customer-perceived quality of care: a process-based evaluation approach. Total Quality Management & Business Excellence 26:1-2, pages 46-61.
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Sang
M. Lee, DonHee Lee & David
L. Olson. (2013) Health-care quality management using the MBHCP excellence model. Total Quality Management & Business Excellence 24:1-2, pages 119-137.
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Articles from other publishers (7)
Zeinab Abasi Sanjdari, Iravan Masoudi asl, Katayuon Jahangiri & Leila Riahi. (2018) A comparison of hospital quality management systems in Tehran hospitals and European hospitals. MEDICAL SCIENCES JOURNAL 28:2, pages 136-144.
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Ehsan Sadeh. (2017) Interrelationships among quality enablers, service quality, patients’ satisfaction and loyalty in hospitals. The TQM Journal 29:1, pages 101-117.
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Fernando Tobal Berssaneti, Ana Maria Saut, Májida Farid Barakat & Felipe Araujo Calarge. (2016) Is there any link between accreditation programs and the models of organizational excellence?. Revista da Escola de Enfermagem da USP 50:4, pages 650-657.
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Erika Lourdes González Rosas, Andrés Carrión García & Daniel Palacios Marqués. (2015) El liderazgo por competencias y el EFQM. Investigación Administrativa 44-2, pages 1-25.
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Erika Lourdes González Rosas, Andrés Carrión García & Daniel Palacios Marqués. (2015) El liderazgo por competencias y el EFQM. Investigación Administrativa 44-2, pages 1-25.
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DonHee Lee. (2012) Implementation of quality programs in health care organizations. Service Business 6:3, pages 387-404.
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Jing-jing Xiong. (2011) JCI standard and the practice of strategic human resource management in hospital. JCI standard and the practice of strategic human resource management in hospital.