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Liangxing Shi, Xiangyu Wang, Hongyi Sun & Zhen He. (2018) The impact of technological innovation on product quality: the moderating role of firm size. Total Quality Management & Business Excellence 29:7-8, pages 746-761.
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David Hansen & Niels Møller. (2016) Conceptualizing Dynamic Capabilities in Lean Production: What are They and How Do They Develop?. Engineering Management Journal 28:4, pages 194-208.
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Pi-Tzong Jan, Hsi-Peng Lu & Tzu-Chuan Chou. (2012) Measuring the perception discrepancy of the service quality between provider and customers in the Internet Protocol Television industry. Total Quality Management & Business Excellence 23:7-8, pages 981-995.
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Hsin-Hung Wu & Wan-Ru Pan. (2009) An integrated approach of Kano model and ANOVA technique in market segmentation — a case of a coach company. Journal of Statistics and Management Systems 12:4, pages 679-691.
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Pei-Chun Wang & Hsin-Hung Wu. (2009) An integrated framework of ISO 10015 and quality function deployment on quality of human capital management. Journal of Statistics and Management Systems 12:2, pages 255-271.
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Articles from other publishers (2)
Petter Stenmark & Johan Lilja. (2014) Designing for the satisfaction of high-level needs. The TQM Journal 26:6, pages 639-649.
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Lars Witell, Per Kristensson, Anders Gustafsson & Martin Löfgren. (2011) Idea generation: customer co‐creation versus traditional market research techniques. Journal of Service Management 22:2, pages 140-159.
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