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Original Articles

A Methodology to Improve Higher Education Quality using the Quality Function Deployment and Analytic Hierarchy Process

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Pages 1097-1115 | Published online: 04 Jan 2008

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Read on this site (13)

Ioannis N. Metaxas & Dimitrios E. Koulouriotis. (2019) Business excellence measurement: a literature analysis (1990–2016). Total Quality Management & Business Excellence 30:11-12, pages 1189-1218.
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I-Shuo Chen, Jui-Kuei Chen & Fernando F. Padró. (2017) Critical quality indicators of higher education. Total Quality Management & Business Excellence 28:1-2, pages 130-146.
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Hsi-Tien Chen. (2016) Quality function deployment in failure recovery and prevention. The Service Industries Journal 36:13-14, pages 615-637.
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James Sena & Eric Olsen. (2014) A Structured Method for Strategic Deployment in a University Setting. Journal of Enterprise Transformation 4:4, pages 289-308.
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Sangbok Ree, Young Hyun Park & Hanjoo Yoo. (2014) A study on education quality using the Taguchi method. Total Quality Management & Business Excellence 25:7-8, pages 935-943.
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Fan-Yun Pai & Tsu-Ming Yeh. (2013) Effective implementation for introducing ISO/TS 16949 in semiconductor manufacturing industries. Total Quality Management & Business Excellence 24:3-4, pages 462-478.
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Yulia Stukalina. (2012) Addressing service quality issues in higher education: the educational environment evaluation from the students' perspective. Technological and Economic Development of Economy 18:1, pages 84-98.
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Kuo-Chien Chang & Mu-Chen Chen. (2011) Applying the Kano model and QFD to explore customers' brand contacts in the hotel business: A study of a hot spring hotel. Total Quality Management & Business Excellence 22:1, pages 1-27.
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Irene Ferreira, José Cabral & Pedro Saraiva. (2010) An integrated framework based on the ECSI approach to link mould customers' satisfaction and product design. Total Quality Management & Business Excellence 21:12, pages 1383-1401.
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Bandar Alzahrani, Haitham Bahaitham, Murad Andejany & Ahmad Elshennawy. (2021) How Ready Is Higher Education for Quality 4.0 Transformation according to the LNS Research Framework?. Sustainability 13:9, pages 5169.
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Pramod Kinker, Vikas Swarnakar, A.R. Singh & Rajeev Jain. (2021) Prioritizing NBA quality parameters for service quality enhancement of polytechnic education institutes – A fuzzy Kano-QFD approach. Materials Today: Proceedings 47, pages 5788-5793.
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Leonardo Medeiros Vaz de Oliveira, Hugo Ferreira dos Santos, Mariana Rodrigues de Almeida & José Alfredo Ferreira Costa. (2020) Quality Function Deployment and Analytic Hierarchy Process: A literature review of their joint application. Concurrent Engineering 28:3, pages 239-251.
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Zafar Iqbal, Lubna Shoukat, Muhammad Waheed & Heeba Zakir. (2020) Identification of Technical Solutions to Improve Primary Education: A Real-Life Application. Journal of Business and Social Review in Emerging Economies 6:2, pages 821-828.
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Mehmet Eryılmaz, Ebru Aydoğan, Gülcan Petriçli, Duygu Acar Erdur, Esen Cimili Kara & Olcay Bektaş. (2019) TERTIARY EDUCATION AND MANAGEMENT OF QUALITY: A RESEARCH IN A DEVELOPING COUNTRY CONTEXT - YÜKSEK ÖĞRETİM VE KALİTE YÖNETİMİ: GELİŞMEKTE OLAN ÜLKE BAĞLAMINDA BİR ARAŞTIRMA. Mehmet Akif Ersoy Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, pages 358-379.
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Ahmed Mansour Mohsin & Karen Trimmer. 2018. Postgraduate Education in Higher Education. Postgraduate Education in Higher Education 315 336 .
Ahmed Mansour Mohsin & Karen Trimmer. 2017. Postgraduate Education in Higher Education. Postgraduate Education in Higher Education 1 22 .
Pai Zheng, Yuqian Lu, Xun Xu & Sheng Quan Xie. (2017) A system framework for OKP product planning in a cloud-based design environment. Robotics and Computer-Integrated Manufacturing 45, pages 73-85.
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Fikret Korhan Turan, Saadet Cetinkaya & Ceyda Ustun. (2016) A methodological framework to analyze stakeholder preferences and propose strategic pathways for a sustainable university. Higher Education 72:6, pages 743-760.
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Mehdi Rajabi Asadabadi. (2016) A Markovian-QFD approach in addressing the changing priorities of the customer needs. International Journal of Quality & Reliability Management 33:8, pages 1062-1075.
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Jingxiao Zhang, Klaus Schmidt & Hui Li. (2016) BIM and Sustainability Education: Incorporating Instructional Needs into Curriculum Planning in CEM Programs Accredited by ACCE. Sustainability 8:6, pages 525.
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Sangbok Ree. (2015) Case Study for Improving Lecture Satisfaction using S-NS Diagram. Journal of the Korean society for quality management 43:4, pages 489-498.
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Abdul Malik Syed & Mohammad Naushad. (2014) Benchmarking as a Tool for Quality Improvement in College of Business Administration: An Application of AHP. Journal of Applied Sciences 14:18, pages 2087-2097.
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Crişan Alina Narcisa. (2014) A Possible Approach of Course Design. Procedia - Social and Behavioral Sciences 128, pages 228-233.
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Tinu Agrawal & Jitendra Sharma. (2014) Quality Function Deployment in Higher Education. International Journal of Service Science, Management, Engineering, and Technology 5:1, pages 1-13.
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Stelian Brad. (2014) Design for Quality of ICT-Aided Engineering Course Units. International Journal of Quality Assurance in Engineering and Technology Education 3:1, pages 52-80.
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Hendry Raharjo, Min Xie & Aarnout C. Brombacher. (2011) A systematic methodology to deal with the dynamics of customer needs in Quality Function Deployment. Expert Systems with Applications 38:4, pages 3653-3662.
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Maria Tsinidou, Vassilis Gerogiannis & Panos Fitsilis. (2010) Evaluation of the factors that determine quality in higher education: an empirical study. Quality Assurance in Education 18:3, pages 227-244.
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Hendry Raharjo, Kah Hin Chai, Min Xie & Aarnout C. Brombacher. (2010) Dynamic benchmarking methodology for quality function deployment. Benchmarking: An International Journal 17:1, pages 27-43.
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Stelian Brad. 2010. Cases on Digital Technologies in Higher Education. Cases on Digital Technologies in Higher Education 217 240 .
Stelian Brad. 2010. Web-Based Engineering Education. Web-Based Engineering Education 119 148 .
Qi Wang, Jingcheng Xu, Ting Fu & Guangming Li. (2009) A Fuzzy Analytic Hierarchy Process Application in Comprehensive Evaluation of Artificial Landscape Water Health. A Fuzzy Analytic Hierarchy Process Application in Comprehensive Evaluation of Artificial Landscape Water Health.
Catherine Y.P. Chan, G. Taylor & W.C. Ip. (2009) Applying QFD to develop a training course for clothing merchandisers. The TQM Journal 21:1, pages 34-45.
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Changki Lee & Soung Hie Kim. (2008) A Method to Reflect Corporate Business Strategy on Information System Assessment Using the Quality Function Deployment and Analytic Hierarchy Process. SSRN Electronic Journal.
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