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Original Articles

A review of the theory and practice of managing TQM: An integrative framework

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Pages 461-479 | Published online: 29 Apr 2008

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (10)

Marcelo A. Souza, Miriam Borchardt, Giancarlo M. Pereira & Cláudia V. Viegas. (2020) TQM at car dealerships with better sales performance: a multiple case study. Total Quality Management & Business Excellence 31:13-14, pages 1621-1638.
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Ioannis N. Metaxas & Dimitrios E. Koulouriotis. (2019) Business excellence measurement: a literature analysis (1990–2016). Total Quality Management & Business Excellence 30:11-12, pages 1189-1218.
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G. Muruganantham, S. Vinodh, C. S. Arun & K. Ramesh. (2018) Application of interpretive structural modelling for analysing barriers to total quality management practices implementation in the automotive sector. Total Quality Management & Business Excellence 29:5-6, pages 524-545.
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Tzu-Chuan Chou & Ju-Long Liao. (2017) IT governance balancing global integration and local responsiveness for multinational companies. Total Quality Management & Business Excellence 28:1-2, pages 32-46.
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Kanwal Nasim, Muhammad Zahid Iqbal & Iram A. Khan. (2014) Antecedents of TQM implementation capability: a review with a conceptual model. Total Quality Management & Business Excellence 25:11-12, pages 1395-1409.
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Ana Belén Escrig-Tena, Juan Carlos Bou-Llusar, Vicente Roca-Puig & Inmaculada Beltrán-Martín. (2012) Does quality management drive labour flexibility?. Total Quality Management & Business Excellence 23:2, pages 159-176.
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Ebrahim Soltani, Arash Azadegan, Ying-Ying Liao & Paul Phillips. (2011) Quality performance in a global supply chain: finding out the weak link. International Journal of Production Research 49:1, pages 269-293.
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Ebrahim Soltani, Ying-Ying Liao, Abhilasha Singh & Wei-Yuan Wang. (2010) Managing service quality: The managers' orientations and their consequences – case study evidence of current practice. Total Quality Management & Business Excellence 21:6, pages 673-685.
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Ebrahim Soltani, Abhilasha Singh, Ying-Ying Liao & Wei-Yuan Wang. (2010) The rhetoric and reality of ‘process control’ in organisational environments with a TQM orientation: The managers’ view. Total Quality Management & Business Excellence 21:1, pages 67-77.
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Ebrahim Soltani. (2010) The overlooked variable in managing human resources of Iranian organizations: workforce diversity – some evidence. The International Journal of Human Resource Management 21:1, pages 84-108.
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Articles from other publishers (21)

Huda ShameemRubina MittalAnshu Gupta. (2023) Analysis of Barriers in Implementing Quality Management Initiatives in MSME Label Printing Firms for Sustainable Performance Improvement. International Journal of Mathematical, Engineering and Management Sciences 8:3, pages 444-463.
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Ivana Škarica & Ana-Marija Vrtodušić Hrgović. 2021. Research Anthology on Public Health Services, Policies, and Education. Research Anthology on Public Health Services, Policies, and Education 823 840 .
Ebrahim Soltani & Adrian Wilkinson. (2018) TQM and Performance Appraisal: Complementary or Incompatible?. European Management Review 17:1, pages 57-82.
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Karen A. Tinker-Walker & Jimmy D. Walker. (2020) Leadership concepts in manufacturing environments: A brief historical review and conclusion with recommendations for education and training of I-O psychologists. Industrial and Organizational Psychology 13:1, pages 90-102.
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Yelena Petrenko, Igor Denisov, Gaukhar Koshebayeva & Valeriy Biryukov. (2020) Energy Efficiency of Kazakhstan Enterprises: Unexpected Findings. Energies 13:5, pages 1055.
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Mohamed Haffar, Wafi Al-Karaghouli, Zahir Irani, Ramdane Djebarni & Gbolahan Gbadamosi. (2019) The influence of individual readiness for change dimensions on quality management implementation in Algerian manufacturing organisations. International Journal of Production Economics 207, pages 247-260.
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Rahmat Nurcahyo, Ofila Irhamna, M. Dachyar & Ramdha Dien. (2018) Effectiveness of Quality Control Circle On Construction Company Performance In Indonesia. Effectiveness of Quality Control Circle On Construction Company Performance In Indonesia.
Ivana Škarica & Ana-Marija Vrtodušić Hrgović. (2018) Implementation of Total Quality Management Principles in Public Health Institutes in the Republic of Croatia. International Journal of Productivity Management and Assessment Technologies 6:1, pages 1-16.
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Anders Svensson & Svetlana Paramonova. (2017) An analytical model for identifying and addressing energy efficiency improvement opportunities in industrial production systems – Model development and testing experiences from Sweden. Journal of Cleaner Production 142, pages 2407-2422.
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Reza DabestaniAllahvirdi TaghaviMohammad Saljoughian. (2014) The Relationship between Total Quality Management Critical Success Factors and Knowledge Sharing in a Service Industry. Management and Labour Studies 39:1, pages 81-101.
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Virginia Mendoza Hernández, Beatriz Pico González & Eleuterio Cornelio Aquiahuatl. (2013) Human approach in the quality management system of manufacturing SMEs in Mexico Theoretical review and proposal of a conceptual model. Contaduría y Administración 58:2, pages 113-133.
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Abdul Talib Bon & Esam M.A. Mustafa. (2013) Impact of Total Quality Management on Innovation in Service Organizations: Literature Review and New Conceptual Framework. Procedia Engineering 53, pages 516-529.
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Don-Hee Lee, Youn-Sung Kim, Dong-Won Lee & Jung-Rae Cho. (2012) The Evolution of Research on Quality: Papers Published in Journal of the Korean Society for Quality Management (2007-2011). Journal of the Korean society for quality management 40:2, pages 94-105.
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Marek Lisiński, Włodzimierz Sroka, Paweł Brzeziński, Adam Jabłoński & Joanna Stuglik. (2012) Application of Modern Management Concepts by Polish Companies - Analysis of Research Results. Organizacija 45:2, pages 41-49.
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Robin Kramar & Jawad SyedEbrahim Soltani. 2012. Human Resource Management in a Global Context. Human Resource Management in a Global Context 396 423 .
Zhi Peng, Jian Li & Jun Zhang. (2011) Identifying Variables for Measuring Organizational Performance Relative to QMS Implementation in Chinese Defense Industry. Advanced Materials Research 328-330, pages 2380-2385.
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Harjeev K. Khanna, D.D. Sharma & S.C. Laroiya. (2011) Identifying and ranking critical success factors for implementation of total quality management in the Indian manufacturing industry using TOPSIS. Asian Journal on Quality 12:1, pages 124-138.
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Damien Power, Tobias Schoenherr & Danny Samson. (2011) Assessing the Effectiveness of Quality Management in a Global Context. IEEE Transactions on Engineering Management 58:2, pages 307-322.
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S.R. Seyed Javadein, H. Rayej, M. Estiri & H. Ghorbani. (2011) The Role of Internal Marketing in Creation of Sustainable Competitive Advantages. Trends in Applied Sciences Research 6:4, pages 364-374.
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E. Loukis, K. Pazalos & St. Georgiou. (2009) An empirical investigation of the moderating effects of BPR and TQM on ICT business value. Journal of Enterprise Information Management 22:5, pages 564-586.
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Joseph Zakzeski. (2009) Improving engineering research laboratory safety by addressing the human aspects of research management. Journal of Chemical Health & Safety 16:3, pages 5-20.
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