Citations (7)
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Jeevan Jyoti, Sumeet Kour & Jyoti Sharma. (2017) Impact of total quality services on financial performance: role of service profit chain. Total Quality Management & Business Excellence 28:7-8, pages 897-929.
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Qin-Qin Lo & Kah-Hin Chai. (2012) Quantitative analysis of quality management literature published in total quality management and business excellence (1996–2010). Total Quality Management & Business Excellence 23:5-6, pages 629-651.
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Articles from other publishers (5)
Suchitra Ajgaonkar, Netra Neelam, Abhishek Behl, Le Trung Dao & Le Dang Lang. (2021) Exploring human resource work design, learning mechanism and TQM: through the lens of activity theory and contextual learning theory. The TQM Journal 34:1, pages 70-101.
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Gilles Barouch & Stéphane Kleinhans. (2015) Learning from criticisms of quality management. International Journal of Quality and Service Sciences 7:2/3, pages 201-216.
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Fasil Taddese & Hiroshi Osada. 2013. Creating a Sustainable Ecology Using Technology-Driven Solutions. Creating a Sustainable Ecology Using Technology-Driven Solutions
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Fasil Taddese & Hiroshi Osada. 2012. Regional Development. Regional Development
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Fasil Taddese & Hiroshi Osada. (2011) TQM for Sustainable Development through NPD in Developing Countries. International Journal of Social Ecology and Sustainable Development 2:3, pages 61-78.
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