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Total Quality Management & Business Excellence Volume 19, 2008 - Issue 6
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Original Articles

An instrument for measuring the critical factors of TQM in Turkish higher education

Erkan Bayraktar Faculty of Engineering, Bahcesehir University, Besiktas, Istanbul, Turkey
,
Ekrem Tatoglu Faculty of Business Administration, Bahcesehir University, Besiktas, Istanbul, TurkeyCorrespondence[email protected]
&
Selim Zaim Faculty of Economics and Administrative Sciences, Fatih University, Buyukcekmece, Istanbul, Turkey
Pages 551-574 | Published online: 19 May 2008

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Lee Fong Cheah, Ming Yu Cheng & Kai Wah Hen. (2023) The effect of quality management practices on academics’ innovative performance in Malaysian higher education institutions. Studies in Higher Education 48:4, pages 643-656.
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E Bayraktar, E Tatoglu & S Zaim. (2013) Measuring the relative efficiency of quality management practices in Turkish public and private universities. Journal of the Operational Research Society 64:12, pages 1810-1830.
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Mosad Zineldin, Hatice Camgoz Akdag & Valentina Vasicheva. (2011) Assessing quality in higher education: new criteria for evaluating students’ satisfaction. Quality in Higher Education 17:2, pages 231-243.
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