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Total Quality Management & Business Excellence Volume 22, 2011 - Issue 4
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Original Articles

Assessing the competitive effectiveness of hospitals: The role of quality improvement initiatives

Mahmoud Yasin East Tennessee State University, College of Business, Department of Management & Marketing, P.O. Box 70625, Johnson City, TN, 37614, USACorrespondence[email protected]
,
Mário Augusto School of Economics – University of Coimbra, Institute of Systems and Robotics, Av. Dias da Silva, 165, 3004-512, Coimbra, Portugal
,
João Lisboa School of Economics – University of Coimbra, Institute of Systems and Robotics, Av. Dias da Silva, 165, 3004-512, Coimbra, Portugal
&
Phillip Miller East Tennessee State University, College of Business, Department of Management & Marketing, P.O. Box 70625, Johnson City, TN, 37614, USA
Pages 433-442 | Published online: 04 Apr 2011

Citations (3)

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Read on this site (1)

Ing-Long Wu & Pi-Jung Hsieh. (2015) Hospital innovation and its impact on customer-perceived quality of care: a process-based evaluation approach. Total Quality Management & Business Excellence 26:1-2, pages 46-61.
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Articles from other publishers (2)

Tsegahun Manyazewal & Mokgadi C Matlakala. (2018) Implementing health care reform: implications for performance of public hospitals in central Ethiopia. Journal of Global Health 8:1.
Crossref
Mahmoud Yasin, Pedro Torres & Carlos Gomes. 2014. Mobile Electronic Commerce. Mobile Electronic Commerce 3 20 .

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