Assessing the competitive effectiveness of hospitals: The role of quality improvement initiatives

References

• Ahire , S. L. and Dreyfus , P. 2000 . The impact of design management and process management on quality: An empirical investigation . Journal of Operations Management , 18 ( 5 ) : 549 – 575 .
   Web of Science ®Google Scholar
• Anderson , J. C. and Gerbing , D. W. 1988 . Structural equation modeling in practice: A review and recommended two-step approach . Psychological Bulletin , 103 ( 3 ) : 411 – 413 .
   Web of Science ®Google Scholar
• Anwar , R. 1996 . What went wrong with TQM? [Electronic version] . Physician's News Digest , Retrieved from http://physiciannews.combusiness/1296.html
   Google Scholar
• Azaranga , M. R. , Gonzalez , G. and Reavill , L. 1998 . An empirical investigation of the relationship between quality improvement techniques and performance – a Mexican case . Journal of Quality Management , 3 ( 2 ) : 265 – 292 .
   Google Scholar
• Browne, M.W., & Cudeck, R. (1993). Alternative ways of assessing model fit. In K.A. Bollen & J.S. Long (Eds.), Testing structural equation models (pp. 136–162). Beverley Hills, CA: Sage.
   Google Scholar
• Byrne , B. M. 1989 . A premier of LISREL: Basic applications and programming for confirmatory factor analytic models , New York : Springer-Verlag .
   Google Scholar
• Caldwell , C. 1993 . What health care can learn from TQM's past [Electronic version] . Health Care Executive , Retrieved from http://demimg.eng.clemson.edu/pub/tqmbbs/health-care/tqmlesns/txt
   PubMedGoogle Scholar
• Choi , T. Y. and Eboch , K. 1998 . The TQM paradox: Relations among TQM practices, plant performance and customer satisfaction . Journal of Operations Management , 17 ( 1 ) : 59 – 75 .
   Google Scholar
• Dissanyayaka , S. M. , Kumaraswamy , M. M. , Karim , K. and Marosszeky , M. 2001 . Evaluating outcomes from ISO 9000-certified quality systems of Hong Kong constructors . Total Quality Management , 12 ( 1 ) : 29 – 42 .
   Google Scholar
• Ferrer Fernández , L. P. and Bañuelos , A. C. El factor Calidad Dentro de las Estrategias Competitivas de una Empresa . VI Congreso Nacional de la Calidad, Asociacion Española para la Calidad . Calidad por y para el Hombr , pp. 135 – 138 . Madrid : Ed. Gestión 2000, S.A .
   Google Scholar
• Fine , C. H. and Bridge , D. H. 1993 . “ La Gestion de las Mejoras de Calidad ” . In Cambio Tecnolgico Y Contabilidad de Gestion , Madrid : Instituto de Contabilidad Y Auditoria de Cuentas . Coord. de Salvador Carmona Moreno
   Google Scholar
• Flynn , B. B. , Schroeder , R. G. and Sakakibara , S. 1995 . The impact of quality management practices on performance and competitive advantage . Decision Sciences , 26 ( 5 ) : 659 – 691 .
   Web of Science ®Google Scholar
• Fornell , C. and Lacker , D. F. 1981 . Evaluating structural equation models with unobservable variables and measurement error . Journal of Marketing Research , 18 ( 1 ) : 39 – 50 .
   Web of Science ®Google Scholar
• Godfrey , B. , Berwick , D. and Roessner , J. 1992 . How quality management really works in health care [Electronic version] The Juran Institute, Wilton, CT. Retrieved from http://www.juran.com/research/articles/article001.html
   Google Scholar
• Hair , J. F. Jr. , Anderson , R. E. , Tatham , R. L. and Black , W. C. 1998 . Multivariate data analysis , Englewood Cliffs, NJ : Prentice Hall .
   Google Scholar
• Hitt , W. D. 1995 . The learning organization: Some reflections on organizational renewal . Leadership and Organization Development Journal , 18 ( 8 ) : 17 – 25 .
   Google Scholar
• Hoyle , R. H. 1995 . “ The structural equation modeling approach: Basic concepts and fundamental issues ” . In Structural equation modeling: Concepts, issues, and applications , Edited by: Hoyle , R. H. 1 – 15 . Thousand Oaks, CA : Sage Publications .
   Google Scholar
• Hulland , J. , Chow , Y. H. and Lam , S. 1996 . Use of causal models in marketing research: A review . International Journal of Research in Marketing , 13 ( 2 ) : 181 – 197 .
   Google Scholar
• Hum , S. H. and Sim , H. H. 1996 . Timed-based competition: Literature review and implications for modeling . International Journal of Operations & Production Management , 16 ( 1 ) : 75 – 90 .
   Web of Science ®Google Scholar
• Jaccard , J. and Wan , C. K. 1996 . Lisrel approaches to interaction effects in multiple regression , Thousand Oaks, CA : Sage Publications .
   Google Scholar
• Jöreskog , K. and Sörbom , D. 1984 . LISREL VI analysis of linear sructural relations by maximum likelihood, instrumental variables, and least squares methods, user's guide , Sweden : University of Uppsala .
   Google Scholar
• Jöreskog , K. and Sörbom , D. 1993a . LISREL 8: Structural equation modelling with the SIMPLIS command language , Chicago : Scientific Software International .
   Google Scholar
• Jöreskog , K. and Sörbom , D. 1993b . LISREL 8: User's reference guide , Chicago : Scientific Software International .
   Google Scholar
• Kilo , C. M. , Horrigan , D. , Godfrey , M. and Wasson , J. 2000a . Making quality and service pay: Part 1, the internal environment . Family Practice Management , Retrieved from the American Academy of Family Physicians: [email protected]
   Google Scholar
• Kilo , C. M , Horrigan , D. , Godfrey , M. and Wasson , J. 2000b . Making quality and service pay: Part 2, the external environment . Family Practice Management , Retrieved from the American Academy of Family Physicians: [email protected]
   Google Scholar
• Kline , R. B. 1998 . Principles and practice of structural equation modeling , New York : The Guilford Press .
   Google Scholar
• Madu , C. N. , Chu-Hua , K. and Chinho , L. 1995 . A comparative analysis of quality practice in manufacturing firms in the US and Taiwan . Decision Sciences , 26 ( 4 ) : 621 – 635 .
   Google Scholar
• McAulay , B. 2001 . Total quality practice management: Putting TQM to work in the chiropractic office [Electronic version]. Retrieved from http://www.chiroweb,com/archives/18/10.09.html .
   Google Scholar
• Persona , A. , Battini , D. and Rafele , C. 2008 . Hospital efficiency management: The just-in-time and Kanban technique . International Journal of Healthcare Technology and Management , 9 ( 4 ) : 373 – 391 .
   Google Scholar
• Raju , P. S. and Lonial , S. C. 2002 . The impact of service quality and marketing on financial performance in the hospital industry: An empirical examination . Journal of Retailing and Consumer Services , 9 ( 6 ) : 335 – 348 .
   Google Scholar
• Raykov , T. and Marcoulides , G. A. 2000 . A first course in structural equation modeling , Mahwah, NJ : Lawrence Erlbaum Associates, Publishers .
   Google Scholar
• Roby , D. 1995 . Uncommon sense: Lean manufacturing speeds cycle time to improve low-volume production at Hughes . National Productivity Review , 14 ( 2 ) : 79 – 87 .
   Google Scholar
• Schumacker , R. E. and Lomax , R. G. 1996 . A beginner's guide to structural equation modeling , Mahwah, NJ : Lawrence Erlbaum Associates .
   Google Scholar
• Senge , P. M. 1990 . The fifth discipline: The art and practice of the learning organization , New York : Doubleday .
   Google Scholar
• Shaw , J. 2000 . Six Sigma [Electronic version] . CQ Online , 6 ( 4 ) Retrieved from http://www.cost-quality.com/restpast/v6i4a3.html
   Google Scholar
• Shortell , S. M. , O'Brien , J. L. , Carman , J. M. and Foster , R. W. 1995 . Assessing the impact of continuous quality improvement/total quality management: Concept versus implementation . Health Services Research , 30 ( 2 ) : 377 – 401 .
   PubMed Web of Science ®Google Scholar
• Smith , A. D. and Offodile , O. F. 2008 . Data collection automation and total quality management: Case studies in the health-service industry . Health Marketing Quarterly , 25 ( 3 ) : 217 – 240 .
   PubMedGoogle Scholar
• Ugboro , I. O. and Obeng , K. 2000 . Top management leadership, employee empowerment, job satisfaction, and customer satisfaction TQM organizations: An empirical study . Journal of Quality Management , 5 ( 2 ) : 247 – 272 .
   Google Scholar
• Wheatley , M. J. and Kellner-Rogers , M. 1996 . The irresistible future of organizations . Strategy & Leadership , 18 ( 5 ) : 19 – 23 .
   Google Scholar
• White , B. 2001 . The future of health care financing . Family Practice Management , Retrieved from the American Academy of Family Physicians: [email protected]
   Google Scholar
• Yasin , M. , Czuchry , A. , Jennings-Jarvis , D. and York , C. 1999 . Managing the quality effort in health care setting: An application . Health Care Management Review , 24 ( 1 ) : 45 – 56 .
   PubMed Web of Science ®Google Scholar
• Zimmerer , T. W. and Yasin , M. M. 1999 . Overcoming barriers to effectiveness in a health care organizational environment: Building on the lessons of American industry . Hospital Marketing Quarterly , 17 ( 17 ) : 59 – 80 .
   Google Scholar