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Total Quality Management & Business Excellence Volume 22, 2011 - Issue 5: The Best of Europe
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Original Articles

A new foundation for quality management in the business environment of the twenty-first century

Ton van der Wiele Rotterdam School of Management, Erasmus University, Rotterdam, the NetherlandsCorrespondence[email protected]
,
Jos van Iwaarden Rotterdam School of Management, Erasmus University, Rotterdam, the Netherlands
,
Roger Williams Rotterdam School of Management, Erasmus University, Rotterdam, the Netherlands
&
Steve Eldridge Manchester Business School, University of Manchester, Manchester, UK
Pages 587-598 | Published online: 27 May 2011

Citations (15)

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Read on this site (5)

Armando Calabrese & Michele Corbò. (2015) Design and blueprinting for total quality management implementation in service organisations. Total Quality Management & Business Excellence 26:7-8, pages 719-732.
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Małgorzata Wiśniewska & Katarzyna A. Szczepańska. (2014) Quality management frameworks implementation in Polish local governments. Total Quality Management & Business Excellence 25:3-4, pages 352-366.
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Ilija Djekic, Nikola Tomic, Nada Smigic, Igor Tomasevic, Radomir Radovanovic & Andreja Rajkovic. (2014) Quality management effects in certified Serbian companies producing food of animal origin. Total Quality Management & Business Excellence 25:3-4, pages 383-396.
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Vandana Srivastava, A. Sharfuddin & Subhash Datta. (2012) Managing quality in outsourcing of high-end services: a conceptual model. Total Quality Management & Business Excellence 23:11-12, pages 1315-1327.
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Armando Calabrese & Francesco Scoglio. (2012) Reframing the past: A new approach in service quality assessment. Total Quality Management & Business Excellence 23:11-12, pages 1329-1343.
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Articles from other publishers (10)

Mohamed Haffar, Khalil Ahmad Al-Hyari, Ramdane Djebarni, Ahmed Al-Shamali, Muhammad Abdul Aziz & Sarah Al-Shamali. (2021) The myth of a direct relationship between organizational culture and TQM: propositions and challenges for research. The TQM Journal 34:5, pages 1395-1415.
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Aviva Bashan & Sigal Kordova. (2021) Globalization, quality and systems thinking: integrating global quality Management and a systems view. Heliyon 7:2, pages e06161.
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Nuraddeen Abubakar Nuhu, Kevin Baird & Ranjith Appuhami. (2019) The impact of management control systems on organisational change and performance in the public sector. Journal of Accounting & Organizational Change 15:3, pages 473-495.
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Jorge Novas & Margarida Saraiva. (2019) Effects of the use of quality cost information on quality-related learning. Journal of Applied Accounting Research 21:2, pages 283-308.
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Ayat Saleh & Richard Watson. (2017) Business excellence in a volatile, uncertain, complex and ambiguous environment (BEVUCA). The TQM Journal 29:5, pages 705-724.
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Henrik Eriksson. (2016) Outcome of quality management practices. International Journal of Quality & Reliability Management 33:9, pages 1394-1405.
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Henrik Eriksson, Ida Gremyr, Bjarne Bergquist, Rickard Garvare, Anders Fundin, Håkan Wiklund, Michael Wester & Lars Sörqvist. (2016) Exploring quality challenges and the validity of excellence models. International Journal of Operations & Production Management 36:10, pages 1201-1221.
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Francisco J. Carmona-Márquez, Antonio G. Leal-Millán, Adolfo E. Vázquez-Sánchez, Antonio L. Leal-Rodríguez & Stephen Eldridge. (2016) TQM and business success. International Journal of Quality & Reliability Management 33:3, pages 361-379.
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Qunxiang Zhang, Xiaobin Feng & Xuan Xiang. (2016) The Impact of Quality Management Practices on Innovation in China: The Moderating Effects of Market Turbulence. American Journal of Industrial and Business Management 06:03, pages 291-304.
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H. Eriksson. (2013) Who needs to learn what from whom? Understanding quality management by differentiating organisations and practices. Who needs to learn what from whom? Understanding quality management by differentiating organisations and practices.

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