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Total Quality Management & Business Excellence Volume 24, 2013 - Issue 5-6: Business Excellence Models, TQM, Management Tools and Culture
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Original Articles

An empirical examination of the impact of quality tools application on business performance: Evidence from Serbia

V. K. Spasojevic Brkic Industrial Engineering Department, Faculty of Mechanical Engineering, University of Belgrade, Belgrade, SerbiaCorrespondence[email protected]
,
T. Djurdjevic Department of Mechanical Engineering, University of Alberta, Edmonton, Alberta, Canada
,
N. Dondur Industrial Engineering Department, Faculty of Mechanical Engineering, University of Belgrade, Belgrade, Serbia
,
M. M. Klarin Industrial Management Department, Technical Faculty ‘Mihajlo Pupin’, University of Novi Sad, Zrenjanin, Serbia
&
B. Tomic Quality Assurance Department, Bombardier Aerospace, Toronto, Ontario, Canada
Pages 607-618 | Published online: 18 Jun 2012

Citations (20)

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Read on this site (8)

Abroon Qazi & Mecit Can Emre Simsekler. (2022) Quality assessment of enterprise risk management programs. Journal of Risk Research 25:1, pages 92-112.
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Manjeet Kharub & Rajiv Sharma. (2020) An integrated structural model of QMPs, QMS and firm’s performance for competitive positioning in MSMEs. Total Quality Management & Business Excellence 31:3-4, pages 312-341.
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Gun Jea Yu, Minjae Park & Ki Hoon Hong. (2020) A strategy perspective on total quality management. Total Quality Management & Business Excellence 31:1-2, pages 68-81.
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Sérgio Sousa, Nuno Rodrigues & Eusébio Nunes. (2018) Evolution of process capability in a manufacturing process. Journal of Management Analytics 5:2, pages 95-115.
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Juan José Tarí & Muhammad Madi Bin Abdullah. (2017) Effects of contextual variables on quality and performance. Total Quality Management & Business Excellence 28:1-2, pages 190-204.
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Cida Sanches, Manuel Meireles & Orlando Roque da Silva. (2015) Framework for the generic process of diagnosis in quality problem solving. Total Quality Management & Business Excellence 26:11-12, pages 1173-1187.
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Zoé Hoy & Andrea Foley. (2015) A structured approach to integrating audits to create organisational efficiencies: ISO 9001 and ISO 27001 audits. Total Quality Management & Business Excellence 26:5-6, pages 690-702.
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Mohamed Aichouni, Noureddine Ait Messaoudene, Abdulaziz Al-Ghonamy & Mabrouk Touahmia. (2014) An empirical study of quality management systems in the Saudi construction industry. International Journal of Construction Management 14:3, pages 181-190.
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Articles from other publishers (12)

Nemanja JanevN.N., Vesna Spasojević-BrkićK.K., Mirjana MisitaŽ.Ž., Martina PerišićB.B. & Neda PapićLj.Lj.. (2023) "Improve" and "Control" tools in assembly of micro components: A case study. Tehnika 78:5, pages 607-613.
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Biljana MaljugićM.M., Dragan ĆoćkaloŽ.Ž. & Dejan ĐorđevićB.B.. (2022) TQM and company performance: Review of literature and business practices 2015 - 2020. Tehnika 77:1, pages 107-121.
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Nuri AlherianiMohamedMohamed, Vesna Spasojević-BrkićK.K. & Martina PerišićB.B.. (2021) Novel risk management integrated model implementation: Comparison between manufacturing and service companies. Journal of Engineering Management and Competitiveness 11:1, pages 13-19.
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Rajiv Kumar SharmaRajiv Kumar Sharma. 2021. Quality Management Practices in MSME Sectors. Quality Management Practices in MSME Sectors 121 139 .
Rajiv Kumar SharmaRajiv Kumar Sharma. 2021. Quality Management Practices in MSME Sectors. Quality Management Practices in MSME Sectors 81 94 .
Rajiv Kumar SharmaRajiv Kumar Sharma. 2021. Quality Management Practices in MSME Sectors. Quality Management Practices in MSME Sectors 25 62 .
Abuaraki Osman Ahmed & Abdalla Abdelrahim Idris. (2020) Examining the relationship between soft total quality management (TQM) aspects and employees' job satisfaction in “ISO 9001” Sudanese oil companies. The TQM Journal 33:1, pages 95-124.
Crossref
Ivan Rakonjac & Vesna Spasojević Brkić. 2018. Technology Entrepreneurship. Technology Entrepreneurship 71 98 .
Branislav Tomic, Vesna Spasojević Brkić, Stanislav Karapetrovic, Slobodan Pokrajac, Dragan D Milanović, Bojan Babić & Tijana Djurdjevic. (2016) Organizational culture, quality improvement tools and methodologies, and business performance of a supply chain. Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture 231:13, pages 2430-2442.
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Manjeet Kharub & Rajiv Kumar Sharma. (2015) Investigating the role of CSF’s for successful implementation of quality management practices in MSMEs. International Journal of System Assurance Engineering and Management 7:S1, pages 247-273.
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Vesna Spasojevic Brkic & Branislav Tomic. (2016) Employees factors importance in Lean Six Sigma concept. The TQM Journal 28:5, pages 774-785.
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Aeron Zentner. (2016) Service as a Strategy: A Review of Singapore Airlines. SSRN Electronic Journal.
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