Total Quality Management & Business Excellence, Volume 24, Issue 5-6 (2013)

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Total Quality Management & Business Excellence, Volume 24, Issue 5-6 (2013)

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Business Excellence Models, TQM, Management Tools and Culture

Original Articles

Article
Business excellence models: limitations, reflections and further development
Jens J. Dahlgaard, Chi-Kuang Chen, Jiun-Yi Jang, Leonardo A. Banegas & Su Mi Dahlgaard-Park
Pages: 519-538
Published online: 25 Feb 2013
AbstractforBusiness excellence models: limitations, reflections and further development | Full Text | References | PDF (620.8 KB)
  • 4717 Views
  • 93 CrossRef citations
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Article
Exploring the links between information capability and the EFQM business excellence model: the case of Basque Country Quality award winners
Marta Zárraga-Rodríguez & M. Jesús Alvarez
Pages: 539-560
Published online: 17 Apr 2013
AbstractforExploring the links between information capability and the EFQM business excellence model: the case of Basque Country Quality award winners | Full Text | References | PDF (6.6 MB)
  • 555 Views
  • 11 CrossRef citations
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Article
The performance of Taiwan's training quality excellence system
Wen-Long Chang & Shih-Ting Chen
Pages: 561-576
Published online: 07 May 2013
AbstractforThe performance of Taiwan's training quality excellence system | Full Text | References | PDF (1.5 MB)
  • 297 Views
  • 3 CrossRef citations
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Article
Excellence toolbox: Decision support system for quality tools and techniques selection and application
Beata Starzyńska & Adam Hamrol
Pages: 577-595
Published online: 18 Jun 2012
AbstractforExcellence toolbox: Decision support system for quality tools and techniques selection and application | Full Text | References | PDF (1.3 MB)
  • 751 Views
  • 32 CrossRef citations
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Article
The analytic hierarchy process to support decision-making processes in infrastructure projects with social impact
Manuel Álvarez, Ana Moreno & Carlos Mataix
Pages: 596-606
Published online: 18 Jun 2012
AbstractforThe analytic hierarchy process to support decision-making processes in infrastructure projects with social impact | Full Text | References | PDF (222.2 KB)
  • 646 Views
  • 15 CrossRef citations
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Article
An empirical examination of the impact of quality tools application on business performance: Evidence from Serbia
V. K. Spasojevic Brkic, T. Djurdjevic, N. Dondur, M. M. Klarin & B. Tomic
Pages: 607-618
Published online: 18 Jun 2012
AbstractforAn empirical examination of the impact of quality tools application on business performance: Evidence from Serbia | Full Text | References | PDF (83.2 KB)
  • 525 Views
  • 20 CrossRef citations
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Article
Customer satisfaction and statistical techniques for the implementation of benchmarking in the public sector
Roberta Guglielmetti Mugion & Flaminia Musella
Pages: 619-640
Published online: 22 Oct 2012
AbstractforCustomer satisfaction and statistical techniques for the implementation of benchmarking in the public sector | Full Text | References | PDF (927.3 KB)
  • 532 Views
  • 11 CrossRef citations
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Article
Issues in Pareto analysis and their resolution
Ashok Sarkar, Arup Ranjan Mukhopadhyay & Sadhan Kumar Ghosh
Pages: 641-651
Published online: 16 Aug 2012
AbstractforIssues in Pareto analysis and their resolution | Full Text | References | PDF (292.2 KB)
  • 1472 Views
  • 10 CrossRef citations
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Article
Using the Balanced Scorecard and the European Foundation for Quality Management Excellence model as a combined roadmap for diagnosing and attaining excellence
Marija Andjelkovic Pesic & Jens J. Dahlgaard
Pages: 652-663
Published online: 28 May 2013
AbstractforUsing the Balanced Scorecard and the European Foundation for Quality Management Excellence model as a combined roadmap for diagnosing and attaining excellence | Full Text | References | PDF (250.2 KB)
  • 792 Views
  • 13 CrossRef citations
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Article
Knowledge creation through quality management
Muhammad Asif, Henk J. de Vries & Niaz Ahmad
Pages: 664-677
Published online: 28 May 2013
AbstractforKnowledge creation through quality management | Full Text | References | PDF (104.2 KB)
  • 986 Views
  • 22 CrossRef citations
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Article
Organizational culture for total quality management
Juan Antonio Gimenez-Espin, Daniel Jiménez-Jiménez & Micaela Martínez-Costa
Pages: 678-692
Published online: 16 Aug 2012
AbstractforOrganizational culture for total quality management | Full Text | References | PDF (100 KB)
  • 6256 Views
  • 104 CrossRef citations
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Article
The mediating effect of individual readiness for change in the relationship between organisational culture and TQM implementation
Mohamed Haffar, Wafi Al-Karaghouli & Ahmad Ghoneim
Pages: 693-706
Published online: 28 May 2013
AbstractforThe mediating effect of individual readiness for change in the relationship between organisational culture and TQM implementation | Full Text | References | PDF (230.8 KB)
  • 1087 Views
  • 29 CrossRef citations
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Article
Environmental marketing strategy effects on market-based assets
Defeng Yang, Ping Zhao, Runping Lou & Haiying Wei
Pages: 707-718
Published online: 07 May 2013
AbstractforEnvironmental marketing strategy effects on market-based assets | Full Text | References | PDF (208 KB)
  • 630 Views
  • 6 CrossRef citations
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Article
Business-process management: a proposed framework for future research
Wai Peng Wong
Pages: 719-732
Published online: 09 May 2013
AbstractforBusiness-process management: a proposed framework for future research | Full Text | References | PDF (1.4 MB)
  • 1274 Views
  • 12 CrossRef citations
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Article
Among Fumblers, Talkers, Mappers and Organisers: four applications of process orientation
Andreas Hellström & Henrik Eriksson
Pages: 733-751
Published online: 04 Oct 2012
AbstractforAmong Fumblers, Talkers, Mappers and Organisers: four applications of process orientation | Full Text | References | PDF (220.4 KB)
  • 313 Views
  • 12 CrossRef citations
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