Citations (42)
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Santi Cots & Martí Casadesús. (2015) Exploring the service management standard ISO 20000. Total Quality Management & Business Excellence 26:5-6, pages 515-533.
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Iveta Mežinska, Inga Lapiņa & Jānis Mazais. (2015) Integrated management systems towards sustainable and socially responsible organisation. Total Quality Management & Business Excellence 26:5-6, pages 469-481.
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Manuel Rebelo, Gilberto Santos & Rui Silva. (2014) Conception of a flexible integrator and lean model for integrated management systems. Total Quality Management & Business Excellence 25:5-6, pages 683-701.
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Muhammad Usman, Muhammad Shafiq, Matteo Savino, Zahid Rashid, Muhammad Irshad Yehya, Ali Akbar Naqvi, Shahid Iqbal & Mariluisa Menanno. (2019) Investigating the Role of QMS implementation on customers’ satisfaction: A Case Study of SMEs. IFAC-PapersOnLine 52:13, pages 2032-2037.
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Maria Gianni, Katerina Gotzamani & George Tsiotras. (2017) Multiple perspectives on integrated management systems and corporate sustainability performance. Journal of Cleaner Production 168, pages 1297-1311.
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Muslim Amin, Abdullah Mohamed Aldakhil, Chengzhong Wu, Sajad Rezaei & Cihan Cobanoglu. (2017) The structural relationship between TQM, employee satisfaction and hotel performance. International Journal of Contemporary Hospitality Management 29:4, pages 1256-1278.
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Mohamad Asrul Mustapha, Zainuddin Abdul Manan & Sharifah Rafidah Wan Alwi. (2017) Sustainable Green Management System (SGMS) – An integrated approach towards organisational sustainability. Journal of Cleaner Production 146, pages 158-172.
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Anders Melander, Malin Löfving, David Andersson, Fredrik Elgh & Mikael Thulin. (2016) Introducing the Hoshin Kanri strategic management system in manufacturing SMEs. Management Decision 54:10, pages 2507-2523.
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Jesús Abad, Inés Dalmau & Jordi Vilajosana. (2014) Taxonomic proposal for integration levels of management systems based on empirical evidence and derived corporate benefits. Journal of Cleaner Production 78, pages 164-173.
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Hyungkun Park & Jooyoung Kwak. (2020) Mediating Effects of Standard Adoption Between Stakeholders on Firm Performance in Economic Transition: A Tale of Vietnam. SSRN Electronic Journal.
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