References
- Anthony , R. N. 1965 . Management planning and control systems: A framework for analysis , Boston, MA: Harvard Business School Press .
- Astrachan , J. H. and Shanker , M. C. 2003 . Family businesses’ contribution to the US economy: A closer look . Family Business Review , 6 ( 3 ) : 233 – 261 .
- Ates , A. , Garengo , P. , Cocca , P. and Bititci , U. in press . The development of SME managerial practice for effective performance management . Journal of Small Business and Enterprise Development ,
- Barton , J. C. 1997 . Case study principles for different types of cases . Quality and Quantity , 31 ( 4 ) : 401 – 423 . (doi:10.1023/A:1004254420302)
- Biazzo , S. 2005 . The new ISO 9001 and the problem of ceremonial conformity: How have audit methods evolved? . Total Quality Management & Business Excellence , 16 ( 3 ) : 381 – 399 . (doi:10.1080/14783360500054145)
- Biazzo , S. and Garengo , P. 2012 . Performance measurement with the balanced scorecard. A practical approach to implementation within SMEs , Berlin : Springer .
- Bititci , U. , Ackermann , F. , Ates , A. , Davies , J. D. , Garengo , P. , Gibb , S. and Firat , S. U. 2011 . Managerial processes: Business process that sustain performance . International Journal of Operation and Production Management , 31 ( 8 ) : 851 – 887 . (doi:10.1108/01443571111153076)
- Bititci , U. , Firat , U. and Garengo , P. in press . How to compare performances of firms operating in different sectors? . Production Planning and Control ,
- Bititci , U. , Garengo , P. , Dorfler , V. and Nudurupati , S. in press . Performance measurement: Where next? . International Journal of Management Reviews ,
- Bititci , U. S. , Carrie , A. S. and McDevitt , L. 1997 . Integrated performance measurement systems: A development guide . International Journal of Operations and Production Management , 17 ( 5 ) : 522 – 534 . (doi:10.1108/01443579710167230)
- Bourne , M. 2001 . Implementation issues, hand book of performance measurement , London : GEE Publishing Ltd .
- Brouthers , K. , Andriessen , F. and Nicolaes , I. 1998 . Driving blind: Strategic decision-making in small companies . Long Range Planning , 31 ( 1 ) : 130 – 138 . (doi:10.1016/S0024-6301(97)00099-X)
- Bryman, A. (2002). The debate about quantitative and qualitative research: A question of method or epistemology? In D. de Vaus (Ed.), Social surveys (Vol. 1, pp. 13–29). London: Sage.
- Burns, P., & Dewhurst, J. (1996). Small business and entrepreneurship. London: Macmillan.
- CIMA . 1993 . Performance measurement in the manufacturing sector , London : CIMA .
- Denyer, D., & Tranfield, D. (2008). Producing a systematic review. In D. Buchanan (Ed.), The sage handbook of organizational research methods. London: Sage.
- Franco , M. and Bourne , M. 2003 . Factors that play a role in managing through measures . Management Decision , 41 ( 8 ) : 698 – 710 . (doi:10.1108/00251740310496215)
- Fuller-Love , N. 2006 . Management development in small firms . International Journal of Management Reviews , 8 ( 3 ) : 175 – 190 . (doi:10.1111/j.1468-2370.2006.00125.x)
- Garengo , P. 2009 . Performance measurement system in SMEs taking part to quality award programs . Total Quality Management and Business Excellence , 20 ( 3 ) : 91 – 105 .
- Garengo , P. and Biazzo , S. 2012 . Unveiling strategy in SMEs through balanced scorecard implementation: A circular methodology . Total Quality Management and Business Excellence , 23 : 79 – 102 . (doi:10.1080/14783363.2011.637800)
- Garengo , P. , Biazzo , S. and Bititci , U. S. 2005 . Performance measurement systems in SMEs: A review for a research agenda . International Journal of Management Reviews , 7 ( 1 ) : 25 – 47 . (doi:10.1111/j.1468-2370.2005.00105.x)
- Garengo , P. and Bititci , U. 2007 . Towards a contingency approach to performance measurement: An empirical study in Scottish SMEs . International Journal of Operations and Production Management , 27 ( 8 ) : 802 – 825 . (doi:10.1108/01443570710763787)
- Garengo , P. and Sharma , M. in press . Performance measurement system contingency factors: A cross analysis of Italian and Indian SMEs . Production Planning & Control ,
- Ghobadian , A. and Gallear , D. 1996 . Total quality management in SMEs . Omega , 24 ( 1 ) : 83 – 106 . (doi:10.1016/0305-0483(95)00055-0)
- Ghobadian , A. and Gallear , D. 1997 . TQM and organisation size . International Journal of Operations and Production Management , 17 ( 2 ) : 121 – 163 . (doi:10.1108/01443579710158023)
- Gotzamani , K. 2010 . Results of an empirical investigation on the anticipated improvement areas of the ISO 9001:2000 standard . Total Quality Management and Business Excellence , 21 ( 6 ) : 687 – 704 . (doi:10.1080/14783363.2010.483101)
- Halinen , A. and Törnroos , J. A. 2005 . Using case methods in the study of contemporary business networks . Journal of Business Research , 58 ( 9 ) : 1285 – 1297 . (doi:10.1016/j.jbusres.2004.02.001)
- Hansson , J. and Klefsjö , B. 2008 . Sustaining quality management implementation in small organisations – experiences from quality award recipients . International Journal of Management Practice , 3 ( 1 ) : 31 – 50 . (doi:10.1504/IJMP.2008.016046)
- Heck , R. and Stafford , K. 2001 . “ The vital institution of family business: Economic benefits hidden in plain sight ” . In Destroying myths and creating value in family business , Edited by: McCann , G. K. and Upton , N. 9 – 17 . Deland , FL : Stetson University .
- Hisrich , R. D. and Drnovsek , M. 2002 . Entrepreneurship and small business research: A European perspective . Journal of Small Business and Enterprise Development , 9 ( 2 ) : 172 – 222 . (doi:10.1108/14626000210427348)
- Hudson , M. , Lean , J. and Smart , P. A. 2001a . Improving control through effective performance measurement in SMEs . Production Planning and Control , 12 ( 8 ) : 804 – 813 . (doi:10.1080/09537280110061557)
- Hudson , M. , Smart , P. A. and Bourne , M. 2001b . Theory and practice in SME performance measurement systems . International Journal of Operations and Production Management , 21 ( 8 ) : 1096 – 1116 . (doi:10.1108/EUM0000000005587)
- Hudson-Smith , M. and Smith , D. 2007 . Implementing strategically aligned performance measurement in small firms . International Journal of Production Economics , 106 ( 2 ) : 393 – 408 . (doi:10.1016/j.ijpe.2006.07.011)
- Hussein , M. , Gunasekaran , A. and Laitinen , E. K. 1998 . Management accounting system in Finish service firms . Technovation , 18 ( 1 ) : 57 – 67 . (doi:10.1016/S0166-4972(97)00062-X)
- ISO 14001 . 1996 . Environmental management system – specification with guidance for use , London : British Standards Institution .
- ISO/TAG 12. (1998). ISO/TAG 12, ISO 9000/ISO 14000 compatibility. Retrieved from http://www.iso.ch/presse/presse19.htm
- Jennings , P. and Beaver , G. 1997 . The performance and competitive advantage of small firms: A management perspective . International Small Business Journal , 15 ( 2 ) : 34 – 58 . (doi:10.1177/0266242697152004)
- Kaplan , R. and Norton , D. 1996 . Using the balanced scorecard as a strategic management system . Harvard Business Review , 74 ( 1 ) : 75 – 85 .
- Kaplan, R., & Norton, D. (2004). Strategy maps: Converting intangible assets into tangible outcomes. Boston: Harvard Business School Press.
- Kaplan , R. and Norton , D. 2008 . Mastering the management system . Harvard Business Review , 86 ( 1 ) : 62 – 77 .
- Karapetrovic , S. and Jonker , J. 2003 . Integration of standardized management systems: Searching for a recipe and ingredients . Total Quality Management & Business Excellence , 14 ( 4 ) : 451 – 459 . (doi:10.1080/1478336032000047264)
- Karapetrovic , S. and Willborn , W. 1998 . Integration of quality and environmental management systems . The TQM Magazine , 10 ( 3 ) : 204 – 213 . (doi:10.1108/09544789810214800)
- Kim , W. C. and Mauborgne , R. 2005 . Blue ocean strategy , Boston , MA : Harvard Business School Press .
- Lee , C. Y. 2004 . Perception and development of total quality management in small manufacturers: An exploratory study in China . Journal of Small Business Management , 42 ( 1 ) : 102 – 115 . (doi:10.1111/j.1540-627X.2004.00100.x)
- Leonard-Barton , D. 1990 . A dual methodology for case studies: Synergistic use of a longitudinal single site with replicated multiple sites . Organisation Science , 1 ( 1 ) : 248 – 266 . (doi:10.1287/orsc.1.3.248)
- MacGregor Associates . 1996 . Study on management system standards , London : British Standards Institution .
- Martínez-Costa , M. , Choi , T. Y. , Martínez , J. A. and Martínez-Lorente , A. R. 2009 . ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited . Journal of Operations Management , 27 ( 6 ) : 495 – 511 . (doi:10.1016/j.jom.2009.04.002)
- McAdam , R. 2000 . Quality models in an SME context: A critical perspective using a grounded approach . International Journal of Quality & Reliability Management , 17 ( 3 ) : 305 – 323 . (doi:10.1108/02656710010306166)
- Miles, M., & Huberman, M. (1994). Qualitative data. Thousand Oaks, CA: Sage.
- Noci , G. 1995 . Accounting and non-accounting based measures of quality-based performances in small firms . International Journal of Operations and Production Management , 15 ( 7 ) : 78 – 106 . (doi:10.1108/01443579510090435)
- Puri Subhash , C. 1996 . Integrating environmental quality with ISO 9000 and TQM , Portland , OR : Productivity Press .
- Renfrew , D. and Muir , G. 1998 . QUENSHing the thirst for integration . Quality World , 24 ( 8 ) : 10 – 13 .
- Robinson , R. B. and Pearce , J. A. 1984 . Research thrusts in small firm strategic planning . Academy of Management Review , 9 ( l ) : 128 – 137 .
- Rousseau, D., Manning, J., & Denyer, D. (2008). Evidence in management and organizational science: Assembling the field's full weight of scientific knowledge through syntheses. Academy of Management Annals, 2, 475–515.
- Sousa , S. , Aspinwall , E. and Rodrigues , A. 2006 . Performance measurement in English small and medium enterprises: Survey results . Benchmarking: An International Journal , 13 ( 1/2 ) : 120 – 134 . (doi:10.1108/14635770610644628)
- Stenzen , P. L. 2000 . Can the ISO 14000 series environmental management standards provide a viable alternative to government regulation? . American Business Law Journal , 37 ( 2 ) : 237 – 298 . (doi:10.1111/j.1744-1714.2000.tb00272.x)
- Taylor , W. A. and Wright , G. H. 2003 . A longitudinal study of TQM implementation: Factors influencing success and failure . Omega , 31 : 97 – 111 . (doi:10.1016/S0305-0483(03)00017-3)
- Tenhunen , J. , Rantanen , H. and Ukko , J. 2001 . SME-oriented implementation of a performance measurement system , Lahti : Department of Industrial Engineering and Management, Lappeenranta University of Technology .
- Turner , T. J. , Bititci , U. S. and Nudurupati , S. 2005 . Implementation and impact of performance measures in two SMEs in central Scotland . Production Planning and Control , 16 ( 2 ) : 135 – 151 . (doi:10.1080/0953728051233133048)
- Voss, C., Tsikriktsis, N., & Frohlich, M. (2002). Case research in operations management. International Journal of Operations & Production Management, 22(2), 195–215.
- Walley, P., Blenkinsop, S., & Duberley, J. (1994). The adoption and non-adoption of modern accounting practices: A study of 20 manufacturing firms. International Journal of Production Economics, 36, 19–27.
- Wiesner , R. , McDonald , J. and Banham , H. C. 2007 . Australian small and medium sized enterprises (SMEs): A study of high performance management practices . Journal of Management and Organisation , 13 ( 3 ) : 227 – 248 . (doi:10.5172/jmo.2007.13.3.227)
- Wilkinson , G. and Dale , B. G. 1999 . Models of management system standards: A review of the integration issues . International Journal of Management Reviews , 1 ( 3 ) : 279 – 298 . (doi:10.1111/1468-2370.00016)
- Yin, R.K. (2003). Applications of case study research (2nd ed.). Thousand Oaks, CA: Sage.
- Yusof , S. M. and Aspinwall , E. M. 2000a . TQM implementation issues: Review and case study . International Journal of Operations & Production Management , 20 ( 6 ) : 634 – 655 . (doi:10.1108/01443570010321595)
- Yusof , S. M. and Aspinwall , E. M. 2000b . A conceptual framework for TQM implementation for SMEs . The TQM Magazine , 12 ( 1 ) : 31 – 36 . (doi:10.1108/09544780010287131)
- Zutshi , A. and Sohal , A. 2005 . Integrated management system. The experience of three Australian organisations . Journal of Manufacturing Technology Management , 16 ( 2 ) : 211 – 232 . (doi:10.1108/17410380510576840)