Citations (33)
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Nuzul Azam Haron, Hamzah Abdul-Rahman, Chen Wang & Lincoln C. Wood. (2015) Quality function deployment modelling to enhance industrialised building system adoption in housing projects. Total Quality Management & Business Excellence 26:7-8, pages 703-718.
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Articles from other publishers (22)
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Libin Chen, Guanhong Chen, Shuo Wang & Lin Jiang. (2023) The Effect of Perfectionism on Consumers’ Intentions to Purchase Imperfect Products. Behavioral Sciences 13:3, pages 269.
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Jitendra Sharma. (2020) Quality function deployment: exploiting interrelationships for progressive prioritization. The TQM Journal 33:3, pages 681-705.
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Zafar Iqbal & Nigel Peter Grigg. (2020) Enhancing voice of customer prioritisation in QFD by integrating the competitor matrix. International Journal of Productivity and Performance Management 70:1, pages 217-229.
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Amit Shankar & Charles Jebarajakirthy. (2019) The influence of e-banking service quality on customer loyalty. International Journal of Bank Marketing 37:5, pages 1119-1142.
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Wann-Yih Wu, Alfiyatul Qomariyah, Nguyen Thi Truong Sa & Yingkai Liao. (2018) The Integration between Service Value and Service Recovery in the Hospitality Industry: An Application of QFD and ANP. International Journal of Hospitality Management 75, pages 48-57.
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Fatma Pakdil & Feride Bahar Kurtulmuşoğlu. (2018) Quality improvement initiatives based on customer and service provider perspectives in shopping malls. International Journal of Quality and Service Sciences 10:2, pages 176-195.
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Arash Shahin, Elham Bagheri Iraj & Hossein Vaez Shahrestani. (2018) Developing the C-shaped QFD 3D Matrix for service applications with a case study in banking services. International Journal of Quality & Reliability Management 35:1, pages 109-125.
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An Wun Lee, Grace T.R. Lin, Wen-Hsun Kuo & Shin-Jye Lee. (2017) The Application of Quality Function Deployment to Smartwatches: The House of Quality for Improved Product Design. The Application of Quality Function Deployment to Smartwatches: The House of Quality for Improved Product Design.
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S. Murali, S. Pugazhendhi & C. Muralidharan. (2016) Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty – A case study of home appliances business. Journal of Retailing and Consumer Services 30, pages 67-83.
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Zafar Iqbal, Nigel Peter Grigg, K. Govindaraju & Nicola Marie Campbell-Allen. (2015) Enhancing prioritisation of technical attributes in quality function deployment. International Journal of Productivity and Performance Management 64:3, pages 398-415.
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